Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charles Lawrence

Auburndale,Fl

Summary

Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards. Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Merchandise Associate

Universal Studios
08.2024 - Current
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.
  • Utilized strong communication skills to work effectively with team members and resolve customer concerns promptly.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Managed inventory levels, ensuring timely replenishment of stock to meet customer demands.

Service Manager

Smokey Bones Bar & Fire Grill
05.2023 - 06.2024
  • Trained and mentored new staff on product knowledge and customer service techniques
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed front of house staff, scheduling, and training in fast-paced, high-volume restaurant environment
  • Oversaw customer service standards, ensuring guest satisfaction and retention
  • Resolved customer complaints promptly and effectively to maintain guest relationships.
  • Worked effectively in fast-paced environments.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in team environment.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Organized and detail-oriented with strong work ethic.

Bartender

Lakeland Sportservice
01.2022 - 07.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at end of each shift.
  • Efficiently opened or closed bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to positive work environment through effective teamwork and communication with colleagues.
  • Maintained clean and organized workspace, ensuring compliance with health and safety regulations.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Reduced wait times for drinks by efficiently managing bar area and prioritizing orders.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
  • Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.

Education

High School Diploma -

RANDLEMAN HIGH SCHOOL
Randleman, NC
05.2005

Skills

  • Customer Service
  • Problem Solving
  • Exceptional customer service
  • Strong Work Ethic
  • Conflict Resolution
  • Organizational skills
  • Communication
  • Store Organization
  • Retail experience
  • Cash Management
  • Sales abilities
  • Guest Engagement

Certification

SERVSAFE MANAGER, 25302513, 03/07/2029

Timeline

Merchandise Associate

Universal Studios
08.2024 - Current

Service Manager

Smokey Bones Bar & Fire Grill
05.2023 - 06.2024

Bartender

Lakeland Sportservice
01.2022 - 07.2023

High School Diploma -

RANDLEMAN HIGH SCHOOL
Charles Lawrence