Charles LeBlond
Biddeford,ME
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of luxury clients in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Dining Experience Manager
EOS Hospitality - Kennebunkport Resort Collection
2022.01 - 2024.05
- Aligned company objectives with individual goals, fostering a collaborative environment that prioritized teamwork and collective success.
- Fostered open lines of communication among team members encouraging collaboration towards shared departmental goals.
- Established strong relationships with clients, fostering loyalty and repeat business through exceptional service delivery.
- Motivated team members through recognition programs focused on rewarding high performers.
Rooms Reservation Agent
EOS Hospitality - Kennebunkport Resort Collection
2020.07 - 2022.02
- Assisted guests with special requests, resulting in a memorable stay and positive feedback.
- Handled high volumes of calls and emails, managing multiple reservations simultaneously while maintaining attention to detail.
- Supported sales initiatives by promoting special offers or packages when applicable during the booking process.
- Monitored room availability closely, optimizing occupancy rates by adjusting bookings as needed.
Front Desk/Restaurant Supervisor
Kennebunkport Resort Collection
2019.04 - 2020.07
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Restaurant Host
Hotel Born (Now Limelight Hotel)
2018.11 - 2019.04
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed the flow of restaurant traffic, strategically assigning tables based on server availability and guest preferences for optimal efficiency.
- Communicated effectively with servers and kitchen staff to ensure seamless dining experiences for guests.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
Restaurant Supervisor
Kennebunkport Resort Collection
2018.04 - 2018.10
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
Restaurant Supervisor
The Press Hotel
2015.04 - 2017.09
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Streamlined operations for increased efficiency by implementing staff training programs.
Education
School of The Art Institute of Chicago
Chicago, ILSkills
- Customer experience management
- Sales and Upselling
- Customer Relations
- Calm and Professional Under Pressure
- Staff education and training
- Teamwork and Collaboration
Timeline
Dining Experience Manager
EOS Hospitality - Kennebunkport Resort Collection
2022.01 - 2024.05
Rooms Reservation Agent
EOS Hospitality - Kennebunkport Resort Collection
2020.07 - 2022.02
Front Desk/Restaurant Supervisor
Kennebunkport Resort Collection
2019.04 - 2020.07
Restaurant Host
Hotel Born (Now Limelight Hotel)
2018.11 - 2019.04
Restaurant Supervisor
Kennebunkport Resort Collection
2018.04 - 2018.10
Restaurant Supervisor
The Press Hotel
2015.04 - 2017.09
School of The Art Institute of Chicago
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