Jessica Sharp
Norfolk,VA
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
9
9
years of professional experience
Work History
Resident Services Coordinator
Harbor's Edge Retirement Community
02.2024 - Current
- Developed strong relationships with community partners to enhance available resources for residents.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Served as a liaison between management staff and residents to address concerns effectively before escalating issues higher up in the organization.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Assisted in the development of annual budgets for community events and programs while ensuring fiscal responsibility.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Provided compassionate support during times of crisis or personal difficulty for individual residents as needed.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Developed, implemented and monitored residential policies and procedures.
- Collaborated with residential team to maximize effective and efficient operations.
- Solved grievances and complaints by collaborating with residents.
- Enhance Transportation services for building
Events Manager
Harbor's Edge
07.2019 - Current
- Responsible for Monthly BEO's for 8 Departments; Post all department and Resident F/B Purchases utilizing FullCount
- Maintain Building Calendar: Check on Vendor Set-up, Dining Set-up, AV Set-up, Approve/Deny requests, meet w/residents/department reps/to establish needs for events, meet w/Chef team to discuss/approve menu; create floorplans, BEOs (including updates); day of execution and service support when necessary
- Attend Weekly Marketing Meetings: contribute to Marketing by keeping reps up-to-date on all possible dates to invite "hot" prospects for dinner; collaborate with Marketing team on events; execute all Marketing Events by fulfilling current model; revise aspects of current model when appropriate; submit reports as necessary; work collaboratively to create a feel of cohesion when transitioning from interested, to prospect, to resident
- Actively Contribute When Requested
- Train staff members on company processes/expectations
- Updated and implemented dining training to reflect COVID/Post-COVID responsibilities
Manager
La Bella Italia
05.2016 - 05.2019
- Managed and motivated 15 employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Secondary Teacher
Norfolk Public Schools
08.2015 - 05.2018
- Developed positive rapport with students of various and diverse backgrounds.
- Worked with other teachers for comprehensive approach to education.
- Acted as positive role model for students and colleagues.
- Explored and implemented innovative use of technology in language education.
- Identified areas of weakness with individual students and tailored lessons accordingly.
- Employed broad range of instructional techniques to retain student interest and maximize learning.
- Adapted teaching methods and materials to meet students' varying needs.
- Assessed and improved lesson plans through implementation and experimentation.
- Pursued professional development activities to broaden and deepen knowledge of content and teaching skills.
- Fostered positive and pleasant classroom culture while maintaining learning development goals.
Education
Graduate Certificate - Health Coach Certification
Institute For Integrative Nutrition
NYC04-2024
Bachelor of Arts - English Education
Old Dominion University
Norfolk, VA05.1998
Associate of Arts - Liberal Arts
Tidewater Community College
Va Beach, VA05-1994
Skills
- File Management
- Records Management
- Project Management
- Budget Development
- Guest Relations
- Managing Events Start to Finish
- Client Meetings
- Vendor Relationship Management
- Food Service Regulations
- Team Mentorship
Timeline
Resident Services Coordinator
Harbor's Edge Retirement Community
02.2024 - Current
Events Manager
Harbor's Edge
07.2019 - Current
Manager
La Bella Italia
05.2016 - 05.2019
Secondary Teacher
Norfolk Public Schools
08.2015 - 05.2018
Graduate Certificate - Health Coach Certification
Institute For Integrative Nutrition
Bachelor of Arts - English Education
Old Dominion University
Associate of Arts - Liberal Arts
Tidewater Community College
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