Summary
Overview
Work History
Education
Skills
Certification
English, Korean
Languages
Timeline
Generic

Charles Lee

Adelanto,CA

Summary

Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Internet Sales Manager

Mountain View Chevrolet
09.2023 - Current
  • Increased online sales by implementing effective marketing strategies and optimizing website content.
  • Boosted customer satisfaction with timely responses to inquiries and personalized follow-up communication.
  • Developed innovative sales campaigns, resulting in increased web traffic and conversion rates.
  • Collaborated with the marketing team to create targeted email campaigns for new product launches and promotions.
  • Analyzed website performance metrics, identifying areas for improvement to enhance user experience.
  • Monitored competitor activity, adjusting pricing strategies accordingly to maintain a competitive edge in the market.
  • Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
  • Implemented CRM software to streamline lead management and follow-up procedures, increasing overall team efficiency.
  • Provided superior and individualized customer service.
  • Kept detailed records of sales and contracts.

Sales Consultant

Shift Operations LLC
02.2022 - 09.2023
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Generated increased sales revenue through effective lead generation and follow-up efforts.
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
  • Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
  • Evaluated sales metrics to identify areas for improvement, implementing strategic changes to increase success rates.
  • Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Provided sales and customer service assistance to walk-in traffic
  • Trained and mentored new sales representatives.

Business Owner

Dankhaus
03.2016 - 09.2022
  • Increased client satisfaction by implementing innovative business strategies and streamlining processes.
  • Enhanced company profitability by reducing overhead costs and negotiating favorable contracts with suppliers.
  • Expanded market reach with targeted marketing campaigns and strategic partnerships.
  • Developed a high-performing team through effective recruitment, training, and performance management.
  • Boosted revenue by identifying new business opportunities and diversifying product offerings.
  • Established strong customer relationships through excellent communication and attentive service.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Implemented efficient systems for inventory management, order processing, and shipping logistics.
  • Maintained a safe work environment by enforcing strict safety protocols and regularly updating staff on industry best practices.
  • Conducted market research to inform product development decisions and identify potential growth areas.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Trained and motivated employees to perform daily business functions.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Trained new employees on proper protocols and customer service standards.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Education

No Degree - Nursing

Cal Baptist University
Riverside
06.2011

Skills

  • Appointment Scheduling
  • [Type] sales techniques
  • Inbound Call Management
  • Account development
  • Lead prospecting
  • Negotiation
  • Price Quoting
  • E-commerce Experience
  • CRM software mastery

Certification

  • Automotive Occupational Sales License - May 2023 to May 2026

English, Korean

Fluent

Languages

English
Native or Bilingual
Korean
Professional Working

Timeline

Internet Sales Manager

Mountain View Chevrolet
09.2023 - Current

Sales Consultant

Shift Operations LLC
02.2022 - 09.2023

Business Owner

Dankhaus
03.2016 - 09.2022

No Degree - Nursing

Cal Baptist University

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Charles Lee