Summary
Overview
Work History
Education
Skills
Timeline
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Charles Lee

Maysville ,KY

Summary

Dynamic professional with a proven track record at Wal-Mart, excelling in customer service and team collaboration. Recognized for reducing customer complaints through proactive problem resolution and fostering a culture of continuous learning. Adaptable and organized, with strong multitasking abilities and a commitment to enhancing customer satisfaction.

Overview

16
16
years of professional experience

Work History

Pets Lead

Rural King
12.2024 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Lawn Specialists

TruGreen Lawn Care
11.2021 - 01.2025
  • Provided exceptional customer service by addressing concerns promptly and professionally.
  • Maintained equipment in optimal working condition with regular inspections and repairs.
  • Continuously expanded industry knowledge through workshops, seminars, conferences, or other relevant resources to stay current on best practices in lawn care services.

Support Manager

Wal-Mart
06.2012 - 10.2021
  • Managed daily operations to ensure smooth functioning of the support department.
  • Monitored employee and customer interactions to assess quality of service.
  • Promoted a culture of continuous learning within the team by organizing workshops and sharing relevant resources regularly.
  • Developed and maintained relationships with customers to enhance customer satisfaction.
  • Reduced customer complaints by implementing proactive troubleshooting strategies and preventive measures.
  • Coached employees through day-to-day work and complex problems.
  • Kept stockers on task
  • Labeled overstock
  • Kept backroom clean and organized

Stocker

Wal-Mart
07.2012 - 06.2014
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.

Crew Member

Arby’s
06.2009 - 08.2010
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Education

Sidney High School
Sidney, OH
04.2006

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving
  • Time management
  • Flexible and adaptable
  • Multitasking
  • Critical thinking
  • Organizational skills
  • Calm under pressure
  • Active listening
  • Problem resolution

Timeline

Pets Lead

Rural King
12.2024 - Current

Lawn Specialists

TruGreen Lawn Care
11.2021 - 01.2025

Stocker

Wal-Mart
07.2012 - 06.2014

Support Manager

Wal-Mart
06.2012 - 10.2021

Crew Member

Arby’s
06.2009 - 08.2010

Sidney High School

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Charles Lee