CHARLES LEFEVERS II
Jefferson City,TN
Summary
I am seeking a position with an opportunity for advancement with a company that will support my development into a leadership role.
Overview
18
18
years of professional experience
Work History
Patient Access Navigator
Covenant Health
12.2021 - 06.2024
- Responsible for scheduling medical appointments for patients
- Handles both inbound and outbound calls
- Data entry and Windows Software familiarity.
- Increased navigational accuracy by consistently updating and maintaining electronic charts and navigation tools.
- Exercised strong decision-making skills during high-stress emergency scenarios while adhering to company policies and procedures.
Insurance Rep
Travelers Indemnity
10.2016 - 03.2020
- Assisted insured clients with their personal insurance policies
- Made changes to policies as needed and/or as directed by the Insured
- Made thorough recommendations to prospective customers about insurance limits and options
- Answered billing and coverage related questions in a timely manner.
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving brand reputation.
- Performed policy renewal and record retention.
- Attended seminars, meetings and educational programs to stay abreast of evolving needs of insurance industry and client base.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Developed strong relationships with clients through proactive communication and follow-ups, fostering trust and long-term business partnerships.
Customer Service
ADT Security Services
01.2014 - 07.2016
- Provided technical troubleshooting of ADT alarm systems and dispatched on-site technicians when needed
- Supported 911 call centers across the US and complied with law enforcement regulations and policies for Emergency dispatch.
- Supported team with customer service issues.
- Enhanced client satisfaction by providing efficient and professional customer service.
- Personalized customer service guidelines and performance measures specific to branch.
Technical Support Rep
US Cellular
11.2006 - 10.2014
- Provided customer support for billing and general account related questions
- Supported 911 call centers and complied with law enforcement policies and procedures
- Trained and assisted with on-boarding process of newly hired representatives.
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Education
Airman -
US Navy
01.1997
General Diploma -
Jefferson County High School
01.1993
Skills
- Adept to quickly learning new software and processes
- Proficient with multiple operating systems (Ie, Mac OS, Windows, Android and Apple IOS)
- Experience working with law enforcement to provide them information within issued subpoenas
- Vast technical and troubleshooting knowledge based on available resources
- Comfortable working in multiple platforms for billing and technical support environments
- Self-starter and motivated to find a proper balance between what is good for the Company and the Customer
- Data Entry
- Data accuracy
- Accuracy and Attention to Detail
- Data Processing
Timeline
Patient Access Navigator
Covenant Health
12.2021 - 06.2024
Insurance Rep
Travelers Indemnity
10.2016 - 03.2020
Customer Service
ADT Security Services
01.2014 - 07.2016
Technical Support Rep
US Cellular
11.2006 - 10.2014
Airman -
US Navy
General Diploma -
Jefferson County High School
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