Charles Leigh
Moorhead,MN
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
7
7
years of professional experience
Work History
IT Help Desk Technician
MasterWeb IT Group
Fargo, North Dakota
01.2026 - Current
- Diagnosed and resolved technical issues for end-users across various platforms.
- Provided remote support using ticketing systems for efficient issue tracking.
- Assisted with software installations and updates for client applications.
- Collaborated with team members to develop troubleshooting guides and documentation.
- Coordinated hardware repairs and maintenance with external vendors promptly.
- Managed inventory of IT equipment such as laptops, printers, routers.
- Installed and configured new hardware, software and peripheral devices.
- Assisted users with troubleshooting computer issues via remote desktop sessions.
Maintenance Technician
Kingdom Harvest Church International
Grand Forks, North Dakota
03.2025 - 01.2026
- Conducted regular inspections of church facilities, identifying and addressing maintenance needs to ensure safety and functionality.
- Repaired and maintained plumbing, electrical, and HVAC systems efficiently.
- Assisted in setting up and dismantling equipment for church events, facilitating smooth operations and enhancing member experience.
- Implemented safety protocols during maintenance tasks to ensure security.
- Responded promptly to urgent repair requests from church personnel and members, minimizing downtime and maintaining service quality.
Warehouse Assistant Supervisor
Pychem
Dubai, United Arab Emirates
06.2019 - 03.2025
- Conducted inventory checks to maintain accurate stock levels and organization.
- Monitored equipment performance and reported maintenance needs promptly.
- Assisted in managing logistics for inbound and outbound shipments daily.
- Resolved conflicts between workers or between workers and management personnel.
- Responded promptly to customer inquiries regarding order status or product availability.
- Evaluated current systems within the warehouse to identify areas for improvement.
Education
High School Diploma -
Services Senior Secoundary School
Sierra Leone09-2014
Skills
- Effective communication
- Troubleshooting documentation
- Customer service
- Diagnosing technical issues
- Inventory management
- Problem solving
- Attention to detail
- Team collaboration
- Adaptability in technology
- Critical thinking
- Network connectivity
Timeline
IT Help Desk Technician
MasterWeb IT Group
01.2026 - Current
Maintenance Technician
Kingdom Harvest Church International
03.2025 - 01.2026
Warehouse Assistant Supervisor
Pychem
06.2019 - 03.2025
High School Diploma -
Services Senior Secoundary School