Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Leonard

Winter Park,FL

Summary

Proven track record of enhancing customer satisfaction and streamlining inventory at Walmart, demonstrating exceptional customer service and time management skills. Excelled in fast-paced environments, adept at multitasking and fostering team collaboration. Increased engagement through innovative strategies, showcasing a commitment to excellence and a results-driven approach.

Overview

5
5
years of professional experience

Work History

Associate

Walmart
02.2024 - 07.2024
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Developed and implemented strategies to increase customer satisfaction and engagement.
  • Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
  • Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Built customer loyalty and retention by delivering excellent shopping experiences.

Crew Member

Mcdonalds
05.2019 - 02.2024
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Collaborated with team members to complete orders.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication and teamwork among staff members.
  • Assisted other team members to achieve goals.

Education

High School -

Flagler Palm Coast High School
Palm Coast, FL
05.2019

Skills

  • Customer Service
  • Time Management
  • Attention to Detail
  • Computer Skills
  • Customer interaction
  • Workplace Safety
  • Cash Handling
  • Customer Engagement
  • Courteous and Professional
  • Flexible Schedule
  • Oral communication
  • Work Planning and Prioritization

Timeline

Associate

Walmart
02.2024 - 07.2024

Crew Member

Mcdonalds
05.2019 - 02.2024

High School -

Flagler Palm Coast High School
Charles Leonard