Charles Lewis
Berkley,MI
Summary
Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams.
Overview
12
12
years of professional experience
Work History
Assistant General Manager of Operations
The Renaissance Centre
01.2019 - 07.2023
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Trained, coached and mentored staff to support smooth adoption of new customer service programs.
- Developed and maintained relationships with external vendors and suppliers.
- Increased profit by streamlining operations.
- Planned and prepared work schedules for 75 employees to assign employees to specific duties
General Manager
IPic Theaters
02.2014 - 01.2019
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Assistant Store Manager
Park Avenue Liquor Shop
03.2011 - 02.2014
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Education
Bachelor of Science - Business Management
Manhattan College
The Bronx, NY01.2014
Skills
- Guest Relations
- Payroll Submission
- Labor Cost Controls
- Program Optimization
- Management Training
Feeding America
A company that is dedicated to helping anyone that need food and clothes
Timeline
Assistant General Manager of Operations
The Renaissance Centre
01.2019 - 07.2023
General Manager
IPic Theaters
02.2014 - 01.2019
Assistant Store Manager
Park Avenue Liquor Shop
03.2011 - 02.2014
Bachelor of Science - Business Management
Manhattan College
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