Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charles Little

Information Technology
Arabi,LA

Summary

Dynamic JR IT Support Specialist with a proven track record at American Sugar Refining Corp., adept in software installation and fostering collaborative environments. Excelled in minimizing disruptions and enhancing IT support efficiency through effective troubleshooting and strong interpersonal skills. Skilled in asset management and remote support, ensuring optimal IT system performance and user satisfaction.


Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.

Overview

11
11
years of professional experience

Work History

JR IT Support Specialist

American Sugar Refining Corp.
02.2009 - 02.2020
  • Used ticketing systems to manage and process support actions and requests.
  • Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
  • Effectively prioritized tickets based on their impact on business operations .
  • Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.

Education

Bachelor of Science - Finance

University of New Orleans
New Orleans, LA
05.2001 -

Skills

Software Installation

Timeline

JR IT Support Specialist

American Sugar Refining Corp.
02.2009 - 02.2020

Bachelor of Science - Finance

University of New Orleans
05.2001 -
Charles LittleInformation Technology