Charles Little
Information Technology
Arabi,LA
Summary
Dynamic JR IT Support Specialist with a proven track record at American Sugar Refining Corp., adept in software installation and fostering collaborative environments. Excelled in minimizing disruptions and enhancing IT support efficiency through effective troubleshooting and strong interpersonal skills. Skilled in asset management and remote support, ensuring optimal IT system performance and user satisfaction.
Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
11
11
years of professional experience
Work History
JR IT Support Specialist
American Sugar Refining Corp.
02.2009 - 02.2020
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Effectively prioritized tickets based on their impact on business operations .
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Provided remote support for off-site employees, resolving issues quickly without sacrificing job performance.
Education
Bachelor of Science - Finance
University of New Orleans
New Orleans, LA 05.2001 -
Skills
Software Installation
Desktop support
Data Recovery
System enhancement
Printer troubleshooting
Backup and recovery
Asset Management
Helpdesk call support
Remote Support Capabilities
Ticketing system proficiency
Incident Management
Mobile Device Support
Timeline
JR IT Support Specialist
American Sugar Refining Corp.
02.2009 - 02.2020
Bachelor of Science - Finance
University of New Orleans
05.2001 -