Charles Long

NSS is a six-month intensive, full-time, full-stack software development bootcamp focusing on:

-HTML

-CSS

-Javascript

-React

-Server-side fundamentals with Django and Python

• Oversaw preparation for events to deliver at or below projected costs.
• Fulfilled contractual obligations for rehearsal and day of event coordination.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

- Responsible for all interviewing, hiring, firing, and scheduling

- Managed the day to day operations of the valet and transportation departments at the Thompson Hotel in the Gulch

- Managed payroll for all of the valets at the Thompson

- Responsible for all financial reporting for my location and vehicle audits

- My location successfully parked over 20,000 vehicles during my time as Operations Manager

- Started with a team of 3 which I grew to 12 valets

- Started as assistant manager and was quickly promoted to Operations Manager

• Started as a food runner and was quickly promoted to bar back and again to server
• Routinely collaborate with all event workers in the 35,000+ sq
• Foot venue, restaurant, and lounge to set up, work, and break down events
• Run inventory and make sure every bar has the tools and inventory they need to be successful
• Utility player- Assist whoever as needed, whether that means pouring drinks, running glassware, talking to customers, etc
• Trusted trainer for over 10 new employees in varying positions from food running to bar backing

• Responsible for scheduling appointments
• Auditing publication earnings statements
• Running errands – purchases and returns, dropping off lunch, running hard drives to audio engineer, etc
• Researching anything as requested
• Assisting with event and travel planning
• Updating online presence on various online platforms

• Responsible for compiling all general and pro member billing statements
• Assisted with membership retention by sending out letters and contacting members
• Fulfilled all merchandise orders
• Fully updated the membership database