Summary
Overview
Work History
Skills
Timeline
Generic

Charles Long

Buford,GA

Summary

Proven track record in enhancing warehouse efficiency and safety, notably at Ricoh Logistics US. Skilled in forklift operation and adept at fostering teamwork, I consistently exceed productivity goals. My attention to detail and problem-solving abilities contribute to minimizing inventory discrepancies and optimizing operational workflows. Team-oriented warehouse professional accustomed to streamlining shipping and receiving processes to increase overall efficiency. Industrious and dedicated with talents in team leadership and motivation. Energetic individual equipped to work hard in fast-paced, constantly changing environments.

Overview

26
26
years of professional experience

Work History

Warehouse Person 2

Ricoh Logistics US
05.2020 - Current
  • Increased overall warehouse productivity through cross-training in multiple job functions, providing flexibility within the team.
  • Participated in continuous improvement initiatives within the warehouse, proactively recommending process enhancements.
  • Collaborated with team members to achieve monthly productivity goals consistently.
  • Completed special projects as assigned by management while maintaining daily responsibilities without sacrificing performance.
  • Conducted regular inventory audits, ensuring accurate stock levels and minimizing discrepancies.
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Loaded and unloaded materials onto and off of trucks for fast shipment.
  • Operated equipment while observing standard safety procedures.
  • Verified quantity and description of materials received by checking merchandise against packing list.

Warehouse Forklift Operator

Resilux America
01.2014 - 09.2019
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Unloaded and stacked materials by raising and lowering lifting devices.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Reduced product damage by performing routine forklift maintenance and safety checks.
  • Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
  • Fostered positive working relationships with colleagues and supervisors, promoting teamwork and collaboration within the warehouse environment while executing daily forklift tasks.
  • Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
  • Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
  • Transported goods between warehouse locations according to shipment and storage needs.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.

Warehouse Forklift Operator

Valbruna Stainless
07.2009 - 08.2013
  • Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
  • Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
  • Optimized warehouse space utilization by effectively stacking pallets using a forklift, maximizing storage capacity without sacrificing accessibility or safety.
  • Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
  • Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
  • Improved overall warehouse cleanliness, routinely clearing debris from aisles with the use of attachments on the forklift.
  • Participated in regular safety meetings, staying up-to-date on best practices in regards to safe and efficient operation of a warehouse forklift.
  • Supported the shipping department with prompt loading and unloading tasks utilizing a variety of specialized attachments on the forklift as needed.
  • Collaborated with other warehouse team members, ensuring smooth workflow through effective communication during forklift operations.
  • Expedited shipment processes by accurately pulling orders from inventory shelves using a forklift following pick tickets specifications.
  • Packed items into appropriate containers for shipment.
  • Turned in paperwork outlining orders for inspection before loading, marking load tickets for out of stock items, withholding or completing orders as necessary and inspecting trucks before departure.
  • Assisted with periodic physical inventory counts, ensuring accuracy and integrity in stock records through meticulous tracking of items moved via the use of a warehouse forklifter.
  • Safeguarded quality of products stored in the warehouse by ensuring proper stacking techniques and adherence to weight restrictions while operating a forklift.
  • Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
  • Manually counted Number of picked and packaged orders for any loss.
  • Operated forklift in compliance with OSHA guidelines and organizational policies.
  • Kept accurate records of materials moved within warehouse to quickly locate inventory and keep facility operating smoothly.
  • Coordinated with other lift truck drivers and production personnel to process orders efficiently.
  • Weighed materials or products to record weight or other production data on tags or labels.

Carpenter

Cotton Construction
01.2004 - 10.2008
  • Completed installations of building structures, trim, flooring, and cabinetry.
  • Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
  • Specialized in specific carpentry tasks such as framing, finish work, or restoration projects to provide clients with tailored services and high-quality results.
  • Demonstrated close attention to detail to verify quality and accuracy of work.
  • Planned and executed work with proper tools and materials to maximize productivity.
  • Repaired existing structures such as staircases, decks, or door frames with precision to extend their lifespan without compromising structural integrity or aesthetics.
  • Cut, shaped and installed siding, roofing and framing to protect interior of properties from harsh weather conditions.
  • Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
  • Measured, drilled and sawed materials to perform successful home improvements.
  • Strengthened team collaboration through effective communication and problem-solving skills during complex carpentry projects.
  • Discarded debris and disposed waste to maintain cleanliness and quality standards.
  • Expanded professional knowledge base by staying current on industry developments, new materials, and innovative carpentry techniques.

CSR Tier 2

Blue Cross & Blue Shield of SC
06.2006 - 09.2008
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Responded to customer requests for products, services, and company information.
  • Delivered outstanding problem-solving skills in addressing recurring issues that resulted in improved operational efficiency.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Educated customers about billing, payment processing and support policies and procedures.

Assistant Store Manager

The Pantry Inc.
11.1999 - 11.2004
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Assistant Store Manager

Bp Oil Co
10.1998 - 10.1999
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Skills

  • Warehouse Safety
  • Loading and unloading
  • Order Picking
  • Shipping and receiving
  • Packaging and Labeling
  • Problem-Solving
  • Self-Motivated and Disciplined
  • Attention to Detail
  • Clear Communication
  • Punctual and Dependable
  • Forklift Operation

Timeline

Warehouse Person 2

Ricoh Logistics US
05.2020 - Current

Warehouse Forklift Operator

Resilux America
01.2014 - 09.2019

Warehouse Forklift Operator

Valbruna Stainless
07.2009 - 08.2013

CSR Tier 2

Blue Cross & Blue Shield of SC
06.2006 - 09.2008

Carpenter

Cotton Construction
01.2004 - 10.2008

Assistant Store Manager

The Pantry Inc.
11.1999 - 11.2004

Assistant Store Manager

Bp Oil Co
10.1998 - 10.1999

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Charles Long