Charles Long
Ace Hardware
Myerstown,PA
15
years of professional experience
Experienced warehouse leader with a strong background in inbound receiving, break stock processing, and inventory control. Skilled in training staff, delegating tasks, and improving order accuracy through cycle counts, audits, and quality checks. Focused on driving safe, on-time operations and strong team performance.
Work History
Warehouse Supervisor
6 Years 1 Month- Managed end-to-end inbound case receiving and break stock processing while leading daily team operations for 15 to 30+ individuals.
- Supervised warehouse associates, assigning picking, packing, and shipping tasks to maintain daily workflow.
- Coordinated receiving operations, verifying inbound freight, inspecting product, and resolving shipment discrepancies.
- Monitored inventory accuracy through cycle counts, location audits, and stock reconciliation.
- Enforced safety procedures, equipment usage standards, and dock practices to reduce workplace hazards.
- Trained associates on order fulfillment processes, pallet handling, and warehouse systems.
- Managed workload priorities across picking, replenishment, and shipping to support on-time order processing.
- Oversaw forklift and material handling operations, ensuring efficient product movement throughout warehouse.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
- Used warehouse management software to reconcile daily inventory.
- Managed a team of warehouse workers for optimal scheduling, task delegation, and overall productivity.
- Oversaw daily operations and shipping and handling processes.
- Maintained high levels of accuracy in daily operations.
- Completed daily operations on time and maintained high standards of accuracy.
- Operated warehouse material handling equipment correctly to move loads.
- Handled employee concerns promptly and effectively while maintaining open lines of communication among team members.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Monitored employee performance and offered mentoring and leadership to improve the deficiencies.
- Increased accuracy in order fulfillment with thorough quality control checks before shipping orders.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
- Collaborated with other department heads on company-wide initiatives aimed at improving operational efficiency across multiple divisions.
- Enhanced employee productivity through effective training programs and performance evaluations.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Enforced team adherence to safety regulations and protocols.
- Resolved conflicts between team members and addressed complaints or grievances.
- Inspected work areas to keep free of hazards and maintain proper functioning of safety equipment.
- Assigned tasks to team members to complete within designated timeframes.
- Trained new team members on proper and safe use of tools and equipment.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Handled day-to-day receiving overseeing more than 25 to70 trailers per day.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Cleaned and maintained the warehouse in compliance with OSHA safety standards.
- Developed strong relationships with suppliers to secure timely deliveries and maintain adequate inventory levels.
- Ensured safety compliance with regular inspections, staff training sessions, and adherence to OSHA regulations.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, procurement, and logistics teams.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Supported production workers in meeting goals without compromising safety or compliance.
Store Clerk
9 Years 8 Months- Refilled shelves and rotated merchandise to maintain accurate stock presentation and product freshness.
- Resolved shopper questions and directed customers to products throughout store departments.
- Monitored inventory levels and reported low stock to support timely replenishment.
- Maintained fresh produce displays, rotating stock to support product quality and food safety.
- Monitored inventory levels and replenished items to reduce out-of-stock conditions.
- Assisted customers with product selection, quality questions, and special requests.
- Coordinated backroom organization to improve storage efficiency and retrieval speed.
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Received and unloaded new items upon delivery and checked products for damage and order accuracy.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Improved customer satisfaction by providing prompt and knowledgeable assistance in the produce department.
- Provided exceptional customer service through active listening skills when addressing concerns or answering questions about specific products or preparation methods.
- Kept tidy and organized area to comply with cleanliness standards.
- Increased sales with attractive displays that showcased seasonal fruits, vegetables, and promotional items.
- Enhanced departmental teamwork by fostering a positive work environment and maintaining open lines of communication with coworkers and management.
- Pleasantly greeted customers and provided prompt and courteous service.
- Improved customer satisfaction by providing knowledgeable answers to questions about fruit and vegetable selection and storage.
Warehouse Selector
2 Months- Operated pallet jack equipment safely to move product through warehouse aisles.
- Followed safety procedures and housekeeping standards to reduce workplace hazards.
- Upheld company policies and procedures, promoting a culture of professionalism and excellence within the warehouse environment.
- Staged completed orders for shipment, maintaining organized and efficient work areas.
Warehouse Selector
2 Years 8 Months- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Assisted in reducing product damage through careful handling of items during the picking process.
- Demonstrated flexibility in adapting to various shifts and schedules while maintaining consistent performance standards throughout periods of increased workload demands or personnel shortages.
- Developed strong relationships with coworkers through effective teamwork, contributing to a positive work environment that fostered high productivity levels.
- Improved overall team efficiency with clear communication and collaboration between colleagues in the warehouse.
- Followed safety protocols and procedures to minimize workplace accidents.
- Contributed to a safe working environment by adhering to safety protocols and reporting any hazards or issues promptly.
- Utilized equipment such as pallet jacks, forklifts, and reach trucks proficiently, speeding up the picking process without compromising safety standards.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
- Received positive feedback from supervisors for consistently meeting or exceeding daily picking quotas.
- Displayed excellent attention to detail, ensuring all orders were picked and prepared accurately according to customer specifications.
- Picked and packed order items.
- Followed orders precisely for correct items, sizes and quantities.
Education
High School Diploma
Skills
Warehouse operations
Warehouse safety
Receiving operations
Inventory replenishment
Operational reporting
Forklift operations
Staff training
Task delegation
Employee motivation
Conflict resolution
Team leadership
Verbal and written communication
Relationship building
Team building
Coaching and mentoring
Timeline
Warehouse Supervisor
Ace Hardware
09.2020 - CurrentRead More
Warehouse Selector
SUPERVALU Distribution Center
02.2017 - 04.2017Read More
Warehouse Selector
Pet Smart
08.2014 - 04.2017Read More
Store Clerk
Dutch Way
05.2011 - 01.2021Read More
Conrad Weiser
High School Diploma
Read More