CHARLES LONG
GREENFIELD,UNITED STATES
Summary
Kitchen leader focused on scratch-made production, HACCP compliance, and consistent execution in fast-paced service. Brings strength in line supervision, recipe standardization, P&L awareness, waste reduction, and training teams to maintain quality, efficiency, and safety across every shift.
Overview
1
1
Certification
21
21
years of professional experience
Work History
CERTIFIED SOUS CHEF
Maggiano's Little Italy
Indianapolis, IN
07.2026 - Current
- Kitchen Leadership: Direct a high-volume, scratch-made kitchen operations team, ensuring strict adherence to recipe specs and timing.
- Team Supervision: Supervise, train, and mentor a back-of-house team of 15–20 kitchen staff daily, including line cooks, prep cooks, and stewards.
- Quality Assurance: Conduct rigorous daily line checks to maintain taste, temperature, and food safety compliance.
- Execute thorough pre-shift line checks to guarantee every scratch-made Italian-American dish meets strict Maggiano's specs for quality, consistency, and presentation.
- Monitored daily food waste, portion control, and inventory accuracy with Executive Chef to enhance profitability.
- Managed daily food production schedules, prep lists, and product rotation systems, significantly reducing food waste and spoilage.
- Uphold high standards of food safety, sanitation, and local health code compliance across all prep and storage areas.
- Partner with the Executive Chef to monitor and control food and labor costs while maintaining high-quality output.
- Oversee opening and closing kitchen checklists to ensure a smooth transition and complete setup for the next shift.
- Oversaw product procurement and deliveries, ensuring compliance with corporate quality and vendor specifications.
- High-volume scratch Italian-American cuisine, line supervision, inventory management, HACCP safety protocols, P&L awareness, expo/pass coordination.
- CERTIFICATIONS: Certified Sous Chef (CSC) via the American Culinary Federation, ServSafe Manager Certification, Allergen Awareness.
SOUS CHEF
Gordon Ramsay Steak
Elizabeth, IN
06.2026 - 07.2026
- Directed line-level employees to achieve budgetary goals, maintain food quality, and exceed guest service expectations.
- Supervised front-line team members to meet budget targets, uphold food quality standards, and enhance guest service.
- Providing clear direction, accountability, and overseeing daily food production operations.
- Maintaining the highest standards of kitchen cleanliness, sanitation, and food safety at all times.
- Fostering a positive, collaborative, and supportive work environment through effective leadership.
- Cross-trained team members to enhance operational flexibility and promote teamwork, knowledge sharing, and professional development.
- Monitoring and controlling food and labor costs to ensure compliance with established budget targets.
- Ensuring adherence to all regulatory requirements, company policies, internal controls, and standard operating procedures.
- Executed various tasks to support team operations.
SOUS CHEF
Caesars Southern Indiana
Elizabeth, IN
03.2024 - 06.2026
- Designs seasonal menus with local ingredients, enhancing guest satisfaction and culinary trends.
- Implemented a seasonal menu rotation, utilizing local suppliers to enhance dish quality and support community partnerships.
- Revamped menu offerings based on guest feedback, enhancing customer satisfaction and driving repeat visits.
- Evaluated guest feedback trends to adjust menu offerings, achieving substantial improvements in satisfaction ratings.
- Oversees dish preparation, ensuring quality and consistency through staff training and supervision.
- Trained and mentored kitchen staff, promoting skill development and fostering a positive work environment.
- Leads kitchen team, fostering a positive environment and professional growth through hiring and training.
- Cultivated a positive kitchen culture, empowering team members through mentorship and skill development initiatives.
- Fostered a collaborative kitchen environment, promoting teamwork and professional growth among staff through ongoing mentorship.
- Manages kitchen operations, maintaining inventory and equipment, ensuring health and safety compliance.
- Analyzed food cost metrics to identify savings opportunities, successfully reducing overall expenses while maintaining dish quality.
- Implemented a new dish review process, driving substantial improvements in food quality and presentation based on guest feedback.
- Evaluated kitchen performance metrics, identifying key areas for improvement that led to marked progress in operational efficiency.
- Interacts with guests for feedback, customizing dishes to meet dietary needs and enhance satisfaction.
- Coordinated with front-of-house staff to streamline service, resulting in improved guest experiences and faster table turnover.
INDEPENDENT CONTRACTOR
Self-employed
Louisville, KY
03.2020 - 03.2024
- Loading and Unloading: Handling packages, ensuring they are loaded and unloaded safely and efficiently.
- Scheduling Shipments: Planning and organizing delivery schedules to meet deadlines.
- Route Planning: Mapping out the most efficient delivery routes to save time and fuel.
- Customer Service: Interacting with customers, answering their questions, and handling any issues or complaints professionally.
- Tracking Deliveries: Keeping records of delivery times, mileage, and any issues encountered during the delivery process.
- Vehicle Maintenance: Performing regular maintenance on the delivery vehicle, such as oil changes and fuel refills, to ensure it remains in good working condition.
- Processed payments for delivered items at point of sale.
FOOD TRUCK OWNER
Self-employed
Louisville, KY
06.2016 - 03.2021
- Optimized inventory, reducing waste and ensuring stock availability for continuous service.
- Established inventory management protocols, reducing food waste and ensuring consistent menu item availability.
- Implemented a digital inventory tracking system, minimizing waste and improving stock management for uninterrupted service.
- Improved customer experience by streamlining order management and service delivery.
- Maintained a strong focus on customer service, ensuring each guest received personalized attention and a memorable dining experience.
- Strategically planned routes, increasing customer reach and maximizing sales opportunities.
- Analyzed customer feedback and sales data to refine menu offerings, resulting in noticeable gains in sales during peak hours.
- Fostered a positive team environment by hiring and training staff, leading to improved service quality and customer retention.
- Led staff training sessions, enhancing teamwork and service quality to boost customer retention.
- Managed food preparation, maintaining quality and consistency for diverse menu items.
CHEF
Proof on Main
Louisville, KY
11.2019 - 03.2020
- Prepare all food by accurately following the restaurant's recipe and all safe food handling/preparing methods.
- Created new recipes and specials, enhancing menu variety and customer appeal.
- Streamlined food preparation processes, enhancing kitchen efficiency and reducing order wait times for improved customer satisfaction.
- Trained and mentored new staff, fostering a collaborative team environment and ensuring adherence to restaurant standards.
- Trained new employees on store policies and procedures, ensuring compliance and consistency.
- Monitored food safety practices and conducted regular audits to maintain a safe dining environment.
- Ensure inventory reports were precise to facilitate effective inventory management. and manage, track, and place orders.
- Maintain the store's facilities to Louisville health code.
CHEF/ KITCHEN MANAGER
Ramsi's Café on the World
Louisville, KY
01.2014 - 10.2019
- Created innovative recipes, enhancing menu variety and customer satisfaction.
- Led food preparation with precision, ensuring adherence to recipes and safety standards.
- Implemented efficient food preparation techniques, reducing waste and enhancing overall kitchen productivity.
- Trained new staff on policies, enhancing team cohesion and operational consistency.
- Mentored staff to elevate culinary skills, cultivating a positive and collaborative kitchen culture.
- Managed inventory and optimized order placement, ensuring timely availability of ingredients.
- Maintained precise inventory tracking systems, ensuring optimal stock levels and minimizing shortages.
- Upheld health code compliance, maintaining facility cleanliness and safety.
COOK/KITCHEN MANAGER
Coals Artisan Pizza
Louisville, KY
01.2012 - 01.2014
- Prepared food by accurately following recipes and safe food handling methods, ensuring consistent quality and compliance.
- Ensured consistent pizza quality by following established recipes according to specifications and recipes.
- Trained employees on store policies and procedures, fostering compliance with recipes and enhancing overall team performance.
- Develop new recipes for the store to market.
- Monitored inventory levels to ensure adequate stock for operations and properly order all items the store will need to continue service.
- Oversaw staffing hours to maintain operational efficiency and ensure the company can remain profitable.
- Maintain the store's facilities to Louisville health code.
- Assisted in developing advertising and marketing plans, contributing to increased visibility and customer engagement for the restaurant.
DRIVER/ WAREHOUSE
Pittsburgh Glass Works
Louisville, KY
03.2012 - 02.2013
- Deliver orders to customers on a pre-designated route, using a company truck, safely and quickly, ensuring the orders are accurate.
- Pulled customer orders swiftly and accurately, ensuring timely fulfillment.
- Checked-in, sorted, and organized shipments accurately to streamline inventory processes.
- Completed paperwork and maintained accurate inventory of all warehouse parts, supporting efficient operations.
- Polished and buffed glass surfaces to enhance clarity and finish.
DELIVERY DRIVER
Jimmy Johns
Louisville, KY
12.2011 - 05.2012
- Delivered orders to customers safely and efficiently, ensuring timely service.
- Took customer orders at register and on phone with speed and accuracy.
- Prepared sandwiches with attention to food safety and proper handling techniques. following all safe food handling methods.
FRONT-LINE SUPERVISOR
United Parcel Service
Louisville, KY
06.2009 - 12.2011
- Trained new hire employees on company policies, procedures, and job methods to ensure compliance and readiness.
- Inspected employees' knowledge of job methods and company policies to confirm readiness for work.
- Maintained accurate training logs for all employees to track progress and compliance.
- Filed all paperwork, including shipping manifests and tracking data, relating to incoming and outgoing loads on my Posi-sorter.
- Performed various administrative tasks to support office operations.
STAGEHAND
Oak St. Productions
Louisville, KY
09.2007 - 09.2010
- Build performance stages for concerts, rallies, and shows.
- Set up audio equipment for events. and break down audio and visual displays, including installation, wiring, and placement.
- Loaded and unloaded equipment trucks at venue and shop, ensuring timely delivery for events.
- Drive loaded trucks to and from venue.
PACKAGE HANDLER
United Parcel Service
Louisville, KY
09.2007 - 06.2009
- Loaded scanned packages into ULD cans for efficient transportation.
- Scanned and processed packages from belt into computer system for accurate tracking.
- Transported late packages to aircraft, ensuring timely delivery and minimizing delays. out to aircraft.
SECURITY OFFICER
Imperial Security
Louisville, KY
06.2007 - 09.2007
- Patrolled building, inspecting for forced entry, spills, or theft attempts to safeguard company property.
- Conducted security checks on employee access to ensure safety and compliance.
- Maintained delivery log, recording arrival/departure times and delivery sizes for tracking and security purposes.
SECURITY OFFICER
Six Flags Kentucky Kingdom
Louisville, KY
03.2007 - 06.2007
- Conducted security checks for contraband or weapons on guests entering park to ensure safety.
- Patrol the park, enforcing both park rules and local, state, and federal laws.
- First-responder to all medical calls.
- Documented incidents involving guests in the park through timely, accurate reports to maintain security protocols.
- Facilitated reunification of lost children with their parents in a timely manner.
- Assisted guests with lost property issues.
CASHIER
Dairy Queen
Louisville, KY
02.2006 - 02.2007
- Greet customers warmly and take their orders quickly and then cash the customers out and deliver their orders within 3:00minutes.
- Managed cash drawer accurately during shifts, ensuring proper cash handling and accountability.
- Maintained clean and sanitary work environment, adhering to local, state, and federal regulations to promote health and safety.
IN-STORE TEAM MEMBER
Little Caesars
Louisville, KY
06.2005 - 01.2006
- Took and prepared customer orders to ensure timely service and customer satisfaction.
- Prepared fresh ingredients for daily menu items in a fast-paced kitchen. such as dough and sauce.
- Maintained clean and sanitary work environment to comply with local, state, and federal regulations, supporting overall health standards.
Education
B.S. - Culinary Arts
Sullivan University School of Culinary Arts
Louisville, KY06-2011
HIGH SCHOOL DIPLOMA W/ COLLEGE PREP -
Louisville Male Traditional High School
Louisville, KY05-2007
Skills
- Menu development
- Inventory management, Customer communication logistics, Compliance, Culinary Branding, Financial Management, Maintenance, Training
- Event Catering, Operational Efficiency, Recipe Development, Culinary Innovation, Staff Mentorship, Food safety
- Sustainability Practices, Culinary Presentation, Cost Optimization, Time Management, Menu Engineering, Cost Analysis, Quality Assurance, Dish Presentation, Guest Engagement Flavor Profiling Pairing, Health Compliance, Menu Optimization
- Cross-Training, Cost Reduction, Menu Tasting, Cost Forecasting, Drink Menu Coordination, Culinary Arts, Cost Management
- Recipe standardization
- HACCP compliance
- P&L analysis
- Inventory control
- Menu planning
- Food production
- Vendor management
- Staff scheduling
- Waste reduction
- Order coordination
- Team leadership
- Guest communication
- Problem solving
- Attention to detail
- Employee scheduling
- Operations support
- Special diets
- Food spoilage prevention
- Inventory management
- Customer service
- Knife skills
- Vendor management
- Recipe Recall Techniques
- Safety management
- Order delivery
- Sauce preparation
- Seafood preparation
- Safe food handling
- Food preparation supervision
- Kitchen equipment operation
- Workflow optimization
- Special dietary requirements
- Line inspections
- Staff training
- Wine pairing
- Communication
- Food safety
- Culinary trends
- Event Menu Planning
- Food preparation supervision
- Performance improvement
- Station oversight
- Staff motivation
- Menu Pricing Strategy
- Food presentation
- Plating
- Team motivation
- Menu development
- Cost control
- Recipe development
- Ordering
- Food Decoration
- Dish preparation
- Quality ingredients
Personal Information
Title: Sous Chef
Certification
- M.I.D Certification - Maggiano's Little Italy - 2026
- Servsafe Certification - 2026
Timeline
CERTIFIED SOUS CHEF
Maggiano's Little Italy
07.2026 - Current
SOUS CHEF
Gordon Ramsay Steak
06.2026 - 07.2026
SOUS CHEF
Caesars Southern Indiana
03.2024 - 06.2026
INDEPENDENT CONTRACTOR
Self-employed
03.2020 - 03.2024
CHEF
Proof on Main
11.2019 - 03.2020
FOOD TRUCK OWNER
Self-employed
06.2016 - 03.2021
CHEF/ KITCHEN MANAGER
Ramsi's Café on the World
01.2014 - 10.2019
DRIVER/ WAREHOUSE
Pittsburgh Glass Works
03.2012 - 02.2013
COOK/KITCHEN MANAGER
Coals Artisan Pizza
01.2012 - 01.2014
DELIVERY DRIVER
Jimmy Johns
12.2011 - 05.2012
FRONT-LINE SUPERVISOR
United Parcel Service
06.2009 - 12.2011
STAGEHAND
Oak St. Productions
09.2007 - 09.2010
PACKAGE HANDLER
United Parcel Service
09.2007 - 06.2009
SECURITY OFFICER
Imperial Security
06.2007 - 09.2007
SECURITY OFFICER
Six Flags Kentucky Kingdom
03.2007 - 06.2007
CASHIER
Dairy Queen
02.2006 - 02.2007
IN-STORE TEAM MEMBER
Little Caesars
06.2005 - 01.2006
B.S. - Culinary Arts
Sullivan University School of Culinary Arts
HIGH SCHOOL DIPLOMA W/ COLLEGE PREP -
Louisville Male Traditional High School