Summary
Overview
Work History
Education
Skills
Timeline
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Charles Louis

Homestead,FL

Summary

Seasoned Military Police Officer and Front Desk Agent with a proven track record in crisis management and guest relations. Expert in force protection and conflict de-escalation, demonstrated through safeguarding USAF personnel and property. Skilled in developing security protocols and fostering positive guest experiences, showcasing a unique blend of law enforcement and customer service expertise.

Overview

10
10
years of professional experience

Work History

Military Police Officer

USAF
01.2016 - Current
  • Provided emergency response security, eliminating hazards, and potential dangers.
  • Documented and organized security information accurately and efficiently.
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
  • Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
  • Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
  • Created and implemented security protocols and procedures to safeguard personnel and property.
  • Utilized surveillance equipment to monitor security of personnel and property.
  • Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
  • Identified, pursued and arrested suspects and perpetrators of criminal acts.
  • Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
  • Thoroughly analyzed criminal information and processed crime scenes.

Front Desk Agent

Hyatt
06.2014 - 01.2016
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Collected room deposits, fees, and payments.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Welcomed each new arrival pleasantly and confirmed reservations and identification.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Trained new staff members in customer service techniques and hotel operations.

Education

Bachelor of Science - Cyber Operations And Warfare

American Military University
Charles Town, WV
01.2026

High School Diploma -

Hazelwood Central High School
Florissant, MO
06.2011

Skills

  • Conflict de-escalation
  • Witness interviewing
  • Crisis Management
  • Team Surveillance
  • Firearms safety and handling
  • Crime scene management
  • Evidence processing
  • Law Enforcement
  • Force Protection
  • Security assessments

Timeline

Military Police Officer

USAF
01.2016 - Current

Front Desk Agent

Hyatt
06.2014 - 01.2016

Bachelor of Science - Cyber Operations And Warfare

American Military University

High School Diploma -

Hazelwood Central High School
Charles Louis