Charles Lovejoy
Milbridge,ME
Summary
Accomplished Floor Manager at RDR Shellfish, adept in inventory management and customer relations, significantly enhanced team efficiency and sales development. Expert in regulatory compliance and safety oversight, skillfully managed a team of 6, ensuring optimal stock levels and customer satisfaction. Demonstrated exceptional active listening, fostering a positive shopping environment.
Overview
22
22
years of professional experience
Work History
Floor Manager
RDR Shellfish
04.2015 - Current
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Completed efficient daily opening and closing processes.
- Oversaw supply restocking, area cleaning, and product organization.
- Managed store inventory and stock levels to maintain availability of products.
- Managed team of 6 employees to maintain smooth-running operations of shop floor.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
Manager
Bushey Enterprises
01.2003 - 03.2015
- Accomplished multiple tasks within established timeframes.
- Developed and maintained relationships with customers and suppliers.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Managed daily work schedules for seafood staff.
- Wrapped, weighed, labeled and priced cuts of seafood.
- Created clean and inviting appearance for fresh seafood cases to encourage sales.
- Provided detailed information to customers about available seafood products and self-service items.
- Completed efficient daily opening and closing processes to prepare teams and maintain optimal financial controls.
- Oversaw supply restocking, area cleaning, and product organization.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed store inventory and stock levels to maintain availability of products.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Hialeah High School
Hialeah, FLSkills
- Department management
- Regulatory Compliance
- Inventory Management
- Resource Allocation
- Stock management
- Safety oversight
- Health and safety
- Customer Relations
- Sales Development
- Recruitment and hiring
- Policy Enforcement
- Store maintenance
- Navigation expertise
- Active Listening
- Marine vessel operation
Accomplishments
Previously held a 100 ton Captains license operating a tug and barge on Fisher Island, private yachts, Salmon Harvest barge and a 120 ft double ended 22 car ferry.
Timeline
Floor Manager
RDR Shellfish
04.2015 - Current
Manager
Bushey Enterprises
01.2003 - 03.2015
High School Diploma -
Hialeah High School
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