Summary
Overview
Work History
Education
Skills
Priorexperience
Accomplishments
Certification
Timeline
Generic

Charles Lovett

Columbia,SC

Summary

Driven management professional well-versed in increasing profitability by repositioning bottom producing stores through the upselling of personalized products. Adept at analyzing business operations and identifying areas of improvement. Driven District Manager with 18 years of experience offering personalized, courteous service. Expert at managing insurance sales cycle, prospecting and follow-up support. Skillful in advising current and potential clients on insurance coverage plans and processing applications, payments and corrections. Resourceful and versatile professional with reputation for consistently achieving aggressive sales goals. Talented Insurance Sales Agent with in-depth policy and regulations knowledge. Experienced in providing tailored solutions to clients. Outgoing individual with great task prioritization skills.

Overview

35
35
years of professional experience
1
1
Certification

Work History

District Supervisor

Pops Mart Fuels
02.2022 - 10.2024
  • Facilitated regular team meetings to discuss challenges, successes and strategies.
  • Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
  • Monitored daily sales performance and provided feedback to each team member.
  • Assisted sales team members in developing customer relationships, and building customer loyalty.
  • Maintained up-to-date knowledge of products and services offered to customers.
  • Communicated customer feedback and complaints to team members to promote proper resolution.
  • Developed and implemented incentive programs to increase sales and customer loyalty.
  • Oversaw hiring processes for new employees within the district, ensuring a highly qualified workforce was maintained.

Sales Representative

Frito Lay
09.2020 - 02.2022
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Collaborated with marketing to create impactful promotional materials for increased brand awareness.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Selected correct products based on customer needs, product specifications and applicable regulations.
  • Met existing customers to review current services and expand sales opportunities.
  • Presented professional image consistent with company's brand values.

Insurance Sales Agent

Combined Insurance Inc.
07.2019 - Current
  • The first responsibility insurance sales agent is to seek out and present insurance quotes to new clients
  • Rely heavily on referrals to generate leads
  • To compete effectively with direct insurance quoting, an agent must respond to leads and obtain quotes promptly - clients expect fast service
  • Be there when clients looking for advice on coverages on different policies
  • Work with local business owners to get coverage on employees

District Manager

GPM Investments, Inc.
12.2016 - 07.2019
  • Manage sales and operations of multiple units
  • Work with both vendors and store managers to ensure all sites within the area are clean, adequately stocked, organized and well-kept, in order to provide a positive customer experience
  • Collaborate with store managers regarding store conditions and expectations, while holding management and team members accountable
  • Maintain a high level of customer service through daily interactions with customers, team members, and vendors
  • Recruit, hire, train and mentor the management staff for the assigned area
  • Oversee adherence to all procedures and standards, ensuring the successful daily operations and sanitation requirements of the program at each location
  • Administer company policies and develop short- and long-range goals and objectives

Area Sales Manager

Community Loans of America
11.2015 - 12.2016
  • Essential duties & responsibilities reach your sales plans and goals by finding opportunities for operational improvements in your district, such as marketing, collections, referrals, and more to drive growth and sales
  • Collaborate on talent efforts to build your dream team!
  • Establish clear development paths for each of your team members and maintain a strategic succession plan
  • Regularly visit each store in your district to provide ongoing coaching, development, and mentorship to your teams
  • Develop and maintain annual budgets
  • Promote and mention an atmosphere of compliance with company policies and procedures, as well as local, state, and federal laws and regulations and by performing audits with rigorous review

Food Service Director

Corner Pantry, Inc.
04.2014 - 11.2015
  • Oversaw the food part of the food side, which includes the following programs
  • Coffee, fountain, roller grill, sandwich, frozen beverage, boiled peanut
  • Oversaw two restaurants
  • Open two restaurants starting in February 2015 'substation ii'
  • Completed data from sales of programs and forecasted budgets for each location
  • Total of 31 stores in the network
  • Worked with each location on training of new and seasoned employees
  • Worked with vendors to provide the best selections of products for each location
  • Increased sales in the stores to prior year sales by $120,000
  • Open first ISSI in March of 2015 and doubled our budget to the forecasted sales budget
  • National Convenience Store Magazine spotlight article: how I changed the beverage program at Corner Pantry

District Manager

Kangaroo Express/The Pantry, Inc.
04.2007 - 04.2014
  • Oversee a group of 12 stores with $48 million in revenue work with store operators and/or franchisees to develop, update and execute annual budgets and business plans monitor all aspects of store operations, providing advice, coaching and assistance to store management promote efficiency to maximize store profitability ensure key processes are in place through store visits, store and staff evaluations and data analysis
  • Won National District Manager with Kangaroo Express
  • Top performing District at Kangaroo Express and most improved from previous year in region four times

Administrative Manager

Lowes Home Improvement
02.2001 - 04.2007
  • Manager of 5 departments with a total of 80 employees
  • Overseeing each department in the management of inventory, maintaining department budgets and exceeding work plans set forth
  • Strived to increase the best customer service possible concerning all issues and customer complaints
  • I worked closely under store manager to achieve these goals
  • Administrative manager responsible for overall operational integrity of the store
  • These responsibilities included the achievement of budgeted goals
  • Implemented audit and policy & procedure compliance daily while controlling overall store expenses
  • Responsible for all employees training and assurance of their capabilities to perform their assigned duties

Sales Specialist

Northern Tool & Equipment
06.1998 - 02.2001
  • Customer relations and sales to general public and small industry
  • I also conducted outside sales to establish contractor accounts
  • A sales budget was set forth each month
  • My sales exceeded my set budget by 45% for 14 consecutive months
  • Maintained inventory each month
  • Also, in charge of the company's secret shopper program to benefit the customer service and overall operation of the company
  • Trainer for all new hires

Purchasing Agent

Hobgood Electric & Machinery Inc.
01.1997 - 01.1998

Outside Automotive Service Rep

Safety Kleen Inc.
01.1995 - 01.1997

Grocery Manager

Kroger Sav-On
01.1990 - 01.1995

Education

High School Diploma -

Lower Richland High School

Electrical Engineer Studies -

Midlands Tech College

Skills

  • Customer Service
  • Insurance sales
  • Product Knowledge
  • Strong negotiation
  • Cold-calling
  • Policy analysis
  • Client Retention
  • Lead prospecting
  • Account Management
  • Licensed Insurance Agent
  • Team training and development
  • Asset Protection

Priorexperience

  • Purchasing Agent, Hobgood Electric & Machinery Inc., 01/01/97, 12/31/98
  • Outside Automotive Service Rep, Safety Kleen Inc., 01/01/95, 12/31/97
  • Grocery Manager, Kroger Sav-On, 01/01/90, 12/31/95

Accomplishments

  • Supervised team of 98 staff members.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Resolved product issue through consumer testing.

Certification

  • Life and Health Insurance License - SC Department of Insurance.

Timeline

District Supervisor

Pops Mart Fuels
02.2022 - 10.2024

Sales Representative

Frito Lay
09.2020 - 02.2022

Insurance Sales Agent

Combined Insurance Inc.
07.2019 - Current

District Manager

GPM Investments, Inc.
12.2016 - 07.2019

Area Sales Manager

Community Loans of America
11.2015 - 12.2016

Food Service Director

Corner Pantry, Inc.
04.2014 - 11.2015

District Manager

Kangaroo Express/The Pantry, Inc.
04.2007 - 04.2014

Administrative Manager

Lowes Home Improvement
02.2001 - 04.2007

Sales Specialist

Northern Tool & Equipment
06.1998 - 02.2001

Purchasing Agent

Hobgood Electric & Machinery Inc.
01.1997 - 01.1998

Outside Automotive Service Rep

Safety Kleen Inc.
01.1995 - 01.1997

Grocery Manager

Kroger Sav-On
01.1990 - 01.1995

Electrical Engineer Studies -

Midlands Tech College

High School Diploma -

Lower Richland High School

Similar Profiles

CREATE PROFILE
Charles Lovett