Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Charles L. Ruble

Charles L. Ruble

Floyd,Virginia

Summary

Service-oriented IT Director with 20-year background in IT management. Core competencies include Problem Solving, Customer Service and Business Practices as well as excellent communication and time management skills. Handles tasks with accuracy and efficiency.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Director of Information Technology/CIO

Wytheville Community College
05.2023 - Current
  • Acting Enterprise Applications Security Officer.
  • Add and inactivate users; update and create security roles and assign roles to users.
  • Check, modify, update, and add PeopleSoft queries to verify current employees are assigned permitted roles.
  • Manage procurement, installation and maintenance of all computer hardware and software and all other products and supplies necessary to keep computer systems operable and to fulfill requests for computer support and act as a liaison between hardware and software suppliers.
  • Collaborate with cross-functional teams to address current trends and advancements in IT systems and security, ensuring proactive protection measures.
  • Implement and Manage VOIP conversation to Teams phones.
  • Prepare and manage information technology budget including operating budget and equipment trust fund expenditure plan.
  • Administer emergency communication systems as part of the College’s Emergency Preparedness Plan and serve on the college’s Incident Command Team.
  • Ensure that appropriate technological resources are provided in support of the educational and support mission of the College
  • Streamlined IT operations by implementing efficient processes and automation tools, leading to reduced downtime and improved productivity.
  • Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
  • Deployed, monitored and maintained system installation, upgrades and network integration.

IT Manager Fralin Life Sciences Institute

Virginia Polytechnic Institute and State University
09.2020 - 05.2023
  • Coordinate and supervise daily IT operations for researchers and staff.
  • Create and maintain standard IT security policies.
  • Assist with the implementation of security architecture aligned with ISO 27000, and NIST frameworks
  • Work closely with directors, departmental managers, researchers and other staff to address technology issues and gather requirements for future technology planning.
  • Oversee proper maintenance, diagnostics, repair and updating of computer systems.
  • Operate and maintain production servers supporting end users.
  • Serve as departmental communications and network liaison with university IT units.
  • Develop and manage IT budget and related rolling forecasts of future IT needs.
  • Coordinate with business office on inventory tracking, IT equipment purchasing and distribution of equipment.
  • Create, revise and maintain operational SOPs for IT.
  • Review firewall policies and make appropriate changes
  • Ensure helpdesk staff and current employees and visitors are instructed on proper storage of sensitive information including PCI data in accordance with VT policies and procedures.
  • Oversee supervision and performance of IT personnel.
  • Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
  • Managed vendor relationships for hardware, software, and services procurement, ensuring quality products at competitive prices.
  • Established a robust IT service management framework based on industry standards such as ITIL, driving quality improvements and operational excellence.
  • Managed network and system performance, conducting troubleshooting, security patching, and maintenance.

Assistant Director Finance IT Operations

Virginia Polytechnic Institute and State University
03.2015 - 09.2020
  • Coordinate and supervise daily IT operations for Finance department.
  • Lead the development and management of comprehensive information security program for Finance IT , ensuring risk identification, mitigation strategies, and implementation of security best practices.
  • Ensure the installation of appropriate hardware, operating systems and application patches on all university owned machines.
  • Coordinate system availability, performance management, and capacity planning issues; assure timely, accurate and prompt turnaround of work orders/requests; monitor workload statistics in support of achieving service level agreement goals.
  • Manage the deployment, monitoring, maintenance, development, upgrade, and support of all IT systems, including servers, PCs, operating systems, hardware, software, and peripherals.
  • Work with stakeholders to define business and systems requirements for new technology implementations Review and approve the procurement of information technology hardware and software.
  • Create, maintain, and review annual budgets for IT Operations group.
  • Ensure adherence to PCI, PII and FERPA compliance standards.
  • Create and review IT security policies to ensure compliance.
  • Developed and maintained strong relationships with key stakeholders, ensuring alignment with organizational objectives.

Computer Operations Manager/Senior Server Engineer

Virginia Polytechnic Institute and State University
01.2013 - 01.2015
  • Plans, directs, and manages the daily operations of the computer support center.
  • Establishes department policies and procedures.
  • Oversee timely delivery of quality technical support service to clients.
  • Proactively monitor and respond to issues identified through ticketing systems.
  • Annually review ticket data and revise job descriptions to assist in staffing needs for division.
  • Ensure compliance with university security standards.
  • Respond to IT security incidents by reviewing logs and managing antivirus polices.
  • Create, maintain and document firewall and firewall rules for division.
  • Maximizes customer operational performance by providing help desk resources and technical advice; resolving problems; disseminating advisories, warnings, and new techniques; detecting and diagnosing network problems.
  • Design, implement, and maintain Microsoft Active Directory and associated services.
  • Maintain and implement Microsoft Windows servers and SAN environments.
  • Monitor server equipment, traffic, and server performance through Microsoft SCOM.
  • Assist in the design, implementation and maintenance of virtualized clustered environments.
  • Coordinate and execute approved adjustments for access to departmental data resources.
  • Reduced downtime, ensuring smooth operation of computer systems through proactive maintenance and troubleshooting.
  • Collaborated with cross-functional teams to identify opportunities for technological advancements and process improvements.
  • Coordinated software deployment processes, ensuring seamless integration with existing systems and minimal disruption to end users.
  • Streamlined operations through the development of comprehensive IT strategies tailored to organizational needs.

Document Imaging Administrator/Business Analyst

Christopher Newport University
01.2011 - 01.2013
  • Configure setup and run routine processes such as, reporting, routing of documents for storage, archiving and file restoration.
  • Routine monitoring of all daily logs and exception reporting produced by the system.
  • Investigate and resolve all events reported on the logs and reports to ensure the system runs at optimum performance levels.
  • Configure security and role-based access for document management system.
  • Participate in disaster recovery planning and tests.
  • Add and inactivate users; update and create security roles and assign to users.
  • Lead complex IT projects among various Student Services Business units.
  • Design and create moderately complex software systems including relational databases, business applications using SQL, data exchanges with information repositories, data input handling applications, applications to implement business rules and other data processing as required.
  • Analyze code for problem resolution and performance optimizations.
  • Provide technical consulting and respond to error reports, problems or questions.
  • Write and maintain operational procedures and troubleshooting procedures.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.

Technology Services Manager

Christopher Newport University
01.2006 - 01.2011
  • Manage the delivery of technical services to maintain and support the utilization of the University's technology infrastructure.
  • Develops policies and procedures for ITS Technology Support Center operations.
  • Manage and coordinate 24-hour help desk operations.
  • Manage and coordinate work to ensure SLA commitments are being met.
  • Hire and manage full-time technicians and student lab consultants and technicians.
  • Performs tier 3 Help Desk support as needed, providing high level technical analysis, repair, and configuration of campus PC's and network devices.
  • Provide performance feedback, leadership and developmental opportunities for staff members.
  • Design and gather performance metrics on helpdesk and desktop support staff to ensure Service request performance is meeting stated SLA goals.
  • Provided reporting on KPI's and technology trends on campus to IT senior staff.
  • Ensured customer satisfaction through quality control standards and measurements.
  • Manage the administration of IT inventory, asset management, IT purchases and technical service contracts.
  • Manage and maintained university software inventory and licensing information.

Information Technology Specialist I

Christopher Newport University
01.2004 - 01.2006
  • Provide desktop support for faculty and staff.
  • Image new desktops with university standard image using Norton Ghost software.
  • Manage Symantec Ghost image server and image library.
  • Manage software and hardware for academic computing labs.
  • Respond to helpdesk calls.
  • Manage student helpdesk workers.
  • Train staff on new technologies.
  • Work with network staff on fiber conversations.
  • Troubleshot complex hardware and software issues for swift resolution, minimizing downtime for affected users.
  • Set up network profiles, security permissions and file sharing systems.
  • Enhanced system performance by implementing and maintaining hardware and software upgrades.

Computer Operations Manager

Longwood University
01.2002 - 01.2004
  • Lead technician in helpdesk.
  • Administer and configure SQL based call logging software for helpdesk.
  • Manage user accounts with Microsoft Active Directory.
  • Managed 18 Resident Technical Associates.
  • Install and configure wireless network access.
  • Configure and install Windows Operating Systems.
  • Supported and set-up training for technical staff.

Desktop Installation Manager

The Reciprocal Group/Relational Funding Corp
01.2001 - 01.2002
  • Re-image new desktops with company's standard image using Norton Ghost software.
  • Managed McAfee antivirus client rollouts and servers.
  • Successful implementation of 250 desktops and 110 laptops under budget.
  • Coordinated with management on installation schedules.
  • Handled depot maintenance contract with vendors.
  • Managed security issues with wireless network.
  • Convert GroupWise mail to Exchange mail and manage Exchange Server.
  • Managed McAfee antivirus servers.
  • Managed software releases and upgrades through SMS.

Education

Associate of Science - Science

Richard Bland College
Petersburg, Virginia
01.1991

B.S - Geography

Radford University
Radford, Virginia
05.1994

Master of Science - Information Technology

Virginia Tech
Blacksburg, Virginia
05.2019

Skills

  • Customer Service
  • Service Orientation
  • IT Management
  • Education and Training
  • Computers and Electronics
  • Installation
  • Critical Thinking
  • Active Learning
  • Systems Evaluation
  • Systems Analysis
  • Technology Design
  • Hardware Repair

Certification

  • Certificate of Supervisory Excellence June 2019
  • Advanced Windows Server 2012 User training. Mar 2014
  • ITIL Foundations V.3 Coursework Mar 2013

Timeline

Director of Information Technology/CIO

Wytheville Community College
05.2023 - Current

IT Manager Fralin Life Sciences Institute

Virginia Polytechnic Institute and State University
09.2020 - 05.2023

Assistant Director Finance IT Operations

Virginia Polytechnic Institute and State University
03.2015 - 09.2020

Computer Operations Manager/Senior Server Engineer

Virginia Polytechnic Institute and State University
01.2013 - 01.2015

Document Imaging Administrator/Business Analyst

Christopher Newport University
01.2011 - 01.2013

Technology Services Manager

Christopher Newport University
01.2006 - 01.2011

Information Technology Specialist I

Christopher Newport University
01.2004 - 01.2006

Computer Operations Manager

Longwood University
01.2002 - 01.2004

Desktop Installation Manager

The Reciprocal Group/Relational Funding Corp
01.2001 - 01.2002

B.S - Geography

Radford University

Associate of Science - Science

Richard Bland College

Master of Science - Information Technology

Virginia Tech

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