Charles Lutchey Sr
Automotive Professional
Toledo,Ohio
Summary
Seeking a position that will challenge me and allow me to use my numerous years of automotive experience, education and skills in a way that is mutually beneficial to both myself and my employer to allow for future growth along with career advancement
Overview
29
29
years of professional experience
1
1
Certification
Work History
GM Powertrain Transmission Operation RWD 6/8 Speed Group Leader
General Motors Company
05.2022 - 03.2023
- Supervise 38 to 40 employees daily to support production for our main assembly lines
- Daily communication with entire Assembly department to achieve our daily goals
- Evaluate, Train, and Develop temporary employees for cross training to fill departmental voids
- Responsible for 6 & 8 speed Attendance, Payroll, and Temporary Employees Labor transfer.
Injection Molding Quality Technician
Norplas Industries - MAGNA International Northwood, OH
03.2011 - 05.2022
- Issue and Maintain current work instruction for team member including Quality Alerts, Safety Alerts, Temporary Process Memos along with Deviations
- Conduct pull strength test on welded RPA, SBZA brackets using a Tinius Olsen tensile tester
- Routinely measure product weight and shrinkage to determine dimensional conformance
- Verify paint adhesion daily by completing a cross-hatch test and by checking surface tension
- Ensure quality parts are being produced through completing Layer Process Audits
- Execute containment procedures when sorting product as needed.
Norplas Paint Department Forklift Driver
Cardinal Staffing Services
06.2008 - 03.2011
- Supplied TJ cell with empty racks along with partial racks of unfinished parts
- Transport completed parts to staging areas and bag totes to assembly department for storage
- Responsible for the product flow of rework overflow and masking areas.
Service Manager
Smitty's Automotive - Toledo, OH
12.2007 - 12.2008
- Lead a staff of technicians to achieve quality maintenance and repairs in a timely manner
- Managed scheduling and dispersal of work to effect maximum productivity
- Performed after sales follow ups and developed strong relationships.
Service Advisor
Crest Ford - Flat Rock, MI
03.2008 - 06.2008
- Greet Customers upon arrival
- Schedule service appointment
- Advised customers of needed services along outstanding warranty work
- Handled customer complaints and ensure high customer satisfaction standards
- Promoted the service facilities to grow recurring business.
Service/Sale Guide & Dispatcher
Jaguar-Land Rover of Toledo - Toledo, OH
08.2006 - 09.2007
- Answered phone, schedule appointments, provided follow-up with clients
- Ordered parts, arrange loaner vehicle, and provide status reports for warranty repair
- Perform service writes-ups and coordinated the dispatching of technicians for repair orders.
Customer Relation Manager/Service Writer
Friendly Ford - Monroe, MI
05.2004 - 08.2006
- Build, maintained client retention methods for existing customer base and for new customers
- Managed client relationship and complaints while seeking timely resolutions
- Working closely with the Service /Sale managers to improve the entire experience.
Department Manager
Walmart
12.2003 - 05.2004
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Increased productivity by identifying bottlenecks and implementing targeted solutions.
- Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
General Manager
MOSES Automotive
12.1998 - 11.2003
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Service Representative
Van Dyne Crotty Toledo OH
06.1996 - 12.1998
- Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
- Streamlined customer service processes for improved efficiency and reduced response times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
Assistant Manager
Mail It Corporation Toledo OH
05.1995 - 06.1996
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work experience
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Quality Assurance Inspector
Hiab USA
Perrysburg , OH
02.2024 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No - Business Administrations
Defiance College
Defiance, OHSkills
- Supply chain management
- Organizational development
- Sales strategy
- Public relations
- Team leadership
- Project management
- Customer service
- Process improvement
- Performance measurement
- Staff Supervision
- Employee Scheduling
- Training and Development
- Verbal and Written Communication
- Time Management
- Performance Evaluations
Awards
Exceeding Customer Expectations & Providing Superior Customer Service - Ford Motor Company
Lean Thinker Award - Norplas
References
Available Upon Request
Certification
(TWI) Training Within the Industry
ASE Certified Parts Specialist
Certified Lift Truck Operator
(FEMA)Failure Mode Effects Analysis
Timeline
Quality Assurance Inspector
Hiab USA
02.2024 - Current
GM Powertrain Transmission Operation RWD 6/8 Speed Group Leader
General Motors Company
05.2022 - 03.2023
Injection Molding Quality Technician
Norplas Industries - MAGNA International Northwood, OH
03.2011 - 05.2022
Norplas Paint Department Forklift Driver
Cardinal Staffing Services
06.2008 - 03.2011
Service Advisor
Crest Ford - Flat Rock, MI
03.2008 - 06.2008
Service Manager
Smitty's Automotive - Toledo, OH
12.2007 - 12.2008
Service/Sale Guide & Dispatcher
Jaguar-Land Rover of Toledo - Toledo, OH
08.2006 - 09.2007
Customer Relation Manager/Service Writer
Friendly Ford - Monroe, MI
05.2004 - 08.2006
Department Manager
Walmart
12.2003 - 05.2004
General Manager
MOSES Automotive
12.1998 - 11.2003
Service Representative
Van Dyne Crotty Toledo OH
06.1996 - 12.1998
Assistant Manager
Mail It Corporation Toledo OH
05.1995 - 06.1996
No - Business Administrations
Defiance College
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