Summary
Overview
Work History
Education
Skills
Timeline
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Charles Luther

Killeen ,TX

Summary

Dependable and hard-working individual bringing management experience and a willingness to take on added responsibility to meet tight deadlines. Enthusiastic team player with a strong work ethic and advanced complex problem-solving skills. Positive Regional Operations Manager with an optimistic attitude toward striving to be the best in terms of performance and customer satisfaction. Proficient at carrying out regular operational reviews and leading regional management teams. Knowledge of budgeting, succession planning, and performance management.

Overview

36
36
years of professional experience

Work History

Regional Operations Manager

WeDoTrash
06.2021 - Current
  • Developed processes to save on costs and prevent losses.
  • Enhanced regional branch performance by implementing proven management processes to increase revenue.
  • Enforced compliance with local, state, and federal regulations and company standards.
  • Spearheaded operational procedures and processes to improve efficiency and optimize operations.
  • Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
  • Devised and executed training plans for new and existing staff to support competency and compliance.
  • Led weekly meetings with regional staff to review progress, address challenges, and drive timely task completion.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Raised property accuracy and accountability by creating a new automated tracking method.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
  • Launched staff engagement, gender diversity, cultural programs, and a robust reporting tool that increased operational quality.
  • Identified and qualified customer needs and negotiated and closed profitable projects with a high success rate.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.

Operations Manager - Logistics

Amazon
11.2017 - 05.2021
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding, and training new hires to fulfill business requirements.
  • Analyzed and reported on key performance metrics to senior management.
  • Directed initiatives to improve the work environment, company culture, or overall business strategy.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the organization.
  • Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Reduced operational risks while organizing data to forecast performance trends.

General Manager

AAA AllStor Storage
07.2011 - 11.2017


  • Oversaw 4 hourly staff to mentor on operations activities and boost productivity.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions.
  • Managed all merchandising, replenishment and inventory decisions to drive growth.
  • Maintained project quality with a hands-on management style.
  • Enhanced customer satisfaction ratings by managing all client inquires through resolution.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.

FT Hood Soldier Advocate

FT Hood/Texas A & M University
12.2007 - 11.2015
  • Act as a liaison for active duty, retirees, and veterans to obtain the appropriate services from the Department of The Army and Department of Veterans Affairs.
  • Conduct meetings with Command staff and report to the FT Hood Command General on issues.
  • Conduct support groups for PTSD and Spouse support.
  • Write standard operating procedures for handling of conflicts between commands and soldiers.
  • Assist the FT Hood Resiliency campus in supporting the mission.

SSG/ 19D Recon Scout

U S Army
01.2000 - 01.2007
  • SSG / 19D Cav Scout Duties, Accomplishments and Related Skills: Maintain a crew of 4 scouts.
  • Serves as a Team Leader in a Reconnaissance, Surveillance, and Target Acquisition (RSTA) platoon in a Cavalry Squadron assigned to a Battlefield Surveillance Brigade; deployable world -wide; responsible for the health, morale, welfare, discipline, individual, collective training and the professional development of three enlisted Soldiers; additionally responsible for the maintenance, operational readiness, and accountability of one HMMWV and all assigned equipment valued in excess of $2,000,000 dollars.

Assistant Store Manager

Food Lion Grocery
01.1993 - 01.2000
  • Train store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.
  • Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise.
  • Purchases inventory by researching emerging products; anticipating buyer interest; negotiating volume price breaks; placing and expediting orders; verifying receipt.
  • Attracts customers by originating display ideas; following display suggestions or schedules; constructing or assembling prefabricated display properties; producing merchandise displays in windows and showcases, and on sales floor.
  • Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery.
  • Prepares sales and customer relations reports by analyzing and categorizing sales information; identifying and investigating customer complaints and service suggestions.
  • Maintains a safe and clean store environment by developing and publishing evacuation routes; determining and documenting locations of potentially dangerous materials and chemicals.
  • Maintains inventory by checking merchandise to determine inventory levels; anticipating customer demand.
  • Prepares reports by collecting, analyzing, and summarizing information.
  • Maintains quality service by establishing and enforcing organization standards.

Parts Installer / Tire And Lube Tech

Pep Boys-Manny Moe & Jack
05.1988 - 01.1992
  • Installed, aligned, and balanced new equipment.
  • Read work orders to prepare for machine setup.
  • Monitored inventory and reported items to be restocked for each job.
  • Rotated, mounted and balanced tires on cars, trucks and vans.
  • Located and fixed tire flats with compounds or physical patches.
  • Evaluated fluid levels, battery functioning and vehicle leaks.
  • Checked, installed and repaired brake system components such as rotors, pads and drums.
  • Accurately read, understood, and carried out written instructions.
  • Operated wide variety of equipment including power saws, sanders, grinders, cranes drill press, forklift and basic hand tools.
  • Followed standards and procedures to maintain safe work environment.
  • Kept shop areas neat, clean and free of safety hazards.
  • Supported technicians in equipment maintenance and repair.

Education

Business Administration

Grantham University Lenexa
Lenexa, KS
May 2018

Skills

  • Client assessment and analysis
  • Conflict resolution
  • Self-motivated
  • Clerical support
  • Extremely organized
  • Supply management
  • Exceptional communication skills
  • Resource management
  • Quick learner
  • Standard Operating Procedures
  • Staffing oversight
  • Outstanding communication skills
  • Knowledge of performance tracking
  • Key Performance Indicators
  • Operational Efficiency
  • Excellent interpersonal skills
  • Compliance Management
  • Asset Management
  • Budget knowledge
  • Strategic Planning
  • Report writing experience
  • Forecasting
  • Maintenance Scheduling

Timeline

Regional Operations Manager

WeDoTrash
06.2021 - Current

Operations Manager - Logistics

Amazon
11.2017 - 05.2021

General Manager

AAA AllStor Storage
07.2011 - 11.2017

FT Hood Soldier Advocate

FT Hood/Texas A & M University
12.2007 - 11.2015

SSG/ 19D Recon Scout

U S Army
01.2000 - 01.2007

Assistant Store Manager

Food Lion Grocery
01.1993 - 01.2000

Parts Installer / Tire And Lube Tech

Pep Boys-Manny Moe & Jack
05.1988 - 01.1992

Business Administration

Grantham University Lenexa

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Charles Luther