Charles MacMinn
Denver,CO
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Schlumberger. Skilled in money handling and fostering team motivation, I excel in creating positive work environments and meeting performance goals. My approach combines product knowledge with effective task delegation, driving significant improvements in service quality and operational efficiency.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager
Genuine Parts Company - NAPA
12.2017 - 04.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervisor of Operations
Schlumberger
03.2010 - 05.2016
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Acted as a liaison between upper management and staff members, effectively communicating expectations from both parties while addressing any concerns that arose during operations.
Education
Bachelor of Science - Engineering Technology
University of North Carolina
Chapel Hill, NC05.1997
Associate of Science - Communications Technology
US Army
Fort Bragg, NC (Ft. Liberty}09.1993
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Task Delegation
Certification
- Certified Communications Training Aid (A.C.O.E)
- Certified Level 2 Overhead Crane Operations
- Class A CDL
- Multiple OSHA certifications (D.O.E) available upon request
Timeline
Assistant Manager
Genuine Parts Company - NAPA
12.2017 - 04.2023
Supervisor of Operations
Schlumberger
03.2010 - 05.2016
Bachelor of Science - Engineering Technology
University of North Carolina
Associate of Science - Communications Technology
US Army
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