Charles Madden
Auburn,CA
Summary
Hospitality professional with extensive experience in bar management and mixology. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Head Bartender
Applebee's Grill + Bar
Auburn, CA & Rocklin , CA
02.2021 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Trained all new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
Head Server
Sizzlers Restaurant
Sacramento, CA & Auburn, CA
01.1995 - 01.2020
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Handled high-pressure situations with poise, ensuring a positive experience for both staff and customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Education
High School Diploma -
Kalani High School
Hawaii06-1992
Skills
- Staff Training and Supervision
- Alcohol Safety Knowledge
- Attentive service
- Cash handling expertise
- POS System proficiency
- Strong Communication Skills
Certification
- ServSafe Alcohol - National Restaurant Association.
- Alcohol Server License/Certificate – Various State Liquor Licensing Authorities.
Timeline
Head Bartender
Applebee's Grill + Bar
02.2021 - Current
Head Server
Sizzlers Restaurant
01.1995 - 01.2020
High School Diploma -
Kalani High School