Charles Mannings
Philadelphia,PA
Summary
Dynamic customer service professional with a proven track record at Medical Alert, adept at resolving inquiries and enhancing client satisfaction. Skilled in active listening and critical thinking, I effectively managed high-stress situations, leading to improved customer retention and engagement. Proficient in CRM tools, I ensure accurate documentation and compliance in all interactions.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
American Exchange: Health Insurance Marketplace
11.2024 - 02.2025
- Resolved customer inquiries regarding health insurance options and enrollment processes.
- Assisted clients in navigating online health insurance marketplace effectively.
- Collaborated with team members to streamline customer service procedures.
- Documented customer interactions accurately in CRM system for future reference.
- Provided support during peak call times, ensuring timely responses to client needs.
- Adapted quickly to changes in policies and procedures affecting customer service delivery.
- Maintained up-to-date knowledge of health insurance regulations and industry trends.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
Telepoint Communications
11.2023 - 05.2024
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Collections Agent
Medical Alert
08.2020 - 04.2023
- Managed collections process for overdue accounts, ensuring compliance with company policies.
- Improved communication strategies to enhance customer engagement and resolve outstanding debts.
- Utilized CRM tools to track account status and document interactions effectively.
- Conducted thorough account audits to identify discrepancies and implement corrective measures.
Education
High School Diploma -
Northeast H.s.
Philadelphia, PA06-1991
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
American Exchange: Health Insurance Marketplace
11.2024 - 02.2025
Customer Service Representative
Telepoint Communications
11.2023 - 05.2024
Collections Agent
Medical Alert
08.2020 - 04.2023
High School Diploma -
Northeast H.s.