Charles Mary
Dewey
Summary
Health services professional with proven experience in coordinating patient care, managing healthcare programs, and ensuring regulatory compliance. Strong focus on team collaboration and achieving results. Adept at handling administrative tasks, patient communication, and resource allocation. Known for flexibility and reliability in meeting changing needs.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Health Services Coordinator
Touchmark at the Ranch
07.2024 - 06.2025
- Improved resident satisfaction by effectively coordinating healthcare services and appointments.
- Enhanced team performance through regular training sessions, promoting best practices in health services coordination.
- Assisted in recruitment efforts by interviewing potential candidates, contributing significantly towards department growth and retention rates.
- Promoted a positive work environment by fostering open communication and teamwork among colleagues.
- Assisted with regulatory issues such as compliance, CPR/First aide, Fingerprint clearance card, TB 1st and 2nd steps, Food handlers card, caregiving certificates.
- Recruited, oriented, and trained healthcare staff members.
- Maintained credentialing and immunization logs for employees and providers.
- Communicated via phone with family members, residents and outside establishments.
- Assisted with Medication Administration for residents
- Assisted with resident ADL's.
Assistant Wellness Director
Country Club of LaCholla
03.2016 - 06.2024
- Improved resident satisfaction by providing personalized attention and guidance on their wellness journey.
- Coordinated with healthcare providers to ensure seamless integration of wellness services for residents.
- Mentored and supervised staff members, fostering a collaborative work environment that supported professional growth.
- Established a supportive atmosphere within the wellness center by prioritizing open communication, empathy, and respect among staff and residents.
- Assisted residents with Administration of Assisted medications.
- Assisted residents with ADL's.
- Assisted in other departments as needed.
- Assisted in community events for the residents and staff.
- Performed timely staff evaluations and coaching.
- Maintained resident charts for State inspections and accuracy.
- Connected with community pharmacy for Medication Cart Audits for compliance.
- Communicated with different outside hospices, providers, hospitals, rehabilitation centers, first responders when needed.
Resident Care Associate
Villas of Houghton
08.2014 - 12.2015
- Answered call lights and supported patient comfort and safety.
- Recognized and reported abnormalities or changes in patients' health status to director and providers.
- Remained alert to problems or health issues of residents and competently responded.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Furthered skills by actively taking part in employee training and taking classes to improve skills.
- Collaborated with interdisciplinary teams to develop comprehensive care plans tailored to each resident''s unique requirements.
- Partnered with other staff members for seamless shift transitions, guaranteeing consistent quality of care for all residents at all times.
- Provided compassionate assistance with daily living tasks such as bathing, dressing, grooming, and mobility support.
- Maintained thorough documentation of resident progress, effectively communicating updates to team members as necessary.
- Observed resident behavior closely, identifying any changes or concerns that warranted further assessment or intervention from medical professionals.
- Assisted in meal preparation and service, ensuring the nutritional needs of each resident were met consistently.
- Promoted a positive atmosphere within the community by encouraging socialization among residents during group activities and events.
- Enhanced resident well-being by providing personalized care and attention to their individual needs.
- Contributed towards regular safety drills to maintain preparedness in emergency situations and coordinate efficient response efforts.
- Ensured confidentiality of personal information pertaining to each resident while diligently adhering to HIPAA regulations.
- Streamlined daily routines for residents through efficient scheduling and time-management practices.
- Managed medication administration accurately and responsibly according to prescribed schedules and dosages.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Increased medication and medical terminology knowledge through research and continuing education.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Monitored and assisted residents through individual service plans.
Caregiver/Certified Medication Technician
The Forum of Tucson
05.2012 - 08.2013
- Assisted residents with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the residents personal space.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep residents bedroom clean.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Improved patient care by accurately administering medication as prescribed and closely monitoring for side effects.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Ensured strict adherence to infection control protocols during medication administration procedures to minimize cross-contamination risks.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Reviewed medication orders for accuracy and completeness before administering medication.
- Reordered medication to maintain adequate supply.
- Assisted residents with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with residents to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for residents, reducing risks and ensuring optimal health outcomes.
- Enhanced resident comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted patients with self-administered medications.
- Contributed to a positive atmosphere for residents by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Prioritized patient dignity, privacy, and autonomy during all aspects of care provision.
- Coordinated closely with family members regarding updates on patient conditions or concerns that arose during the course of caregiving duties.
- Documented detailed daily reports on each client''s progress, informing adjustments in care plans when necessary.
- Recognized and reported abnormalities or changes in patients' health status to Director.
- Turned and positioned bedbound residents to prevent bedsores and maintain comfort levels.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
Caregiver/Medication Technician
Mountain View Retirement Village
08.2008 - 05.2013
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the resident personal space.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Assisted with Administration of Medications as prescribed by the resident's physician.
- Assisted with continuing physical Therapy exercises.
- Communicated with family members on a daily basis.
- Performed bathing of residents to ensure cleanliness.
- Recognized and reported abnormalities or changes in patients' health status to Nurse.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Provided compassionate and patient-focused care to cultivate well-being.
- Completed regular check-ins and progress report for each client.
- Reduced medication errors by implementing a double-check system before administering medications to patients.
- Developed strong relationships with pharmacy personnel, streamlining communication regarding medication orders and adjustments as needed.
- Ensured proper disposal of expired or unused medications according to state regulations and facility procedures, maintaining a safe work environment.
Education
GED -
Mesa Community College
Mesa, AZ03-1979
Skills
- HIPAA
- Healthcare management
- Quality improvement
- Healthcare compliance
- Patient safety
- Team supervision
- Staff evaluations
- Medical personnel recruitment
- Administration and management
- VARIOUS AWARDS RECEIVED:
- * Employee of the Month - Villas of Houghton 10/2014
- * Employee of the Month - Mountain View Retirement Village 02/2009
- * City of Tucson Office of the Mayor - Excellence in Service Award - 05/2007
- Office of the Governor Special Recognition - 04/2007
- Gold Service Award - Sonora Laboratory - 11/1989 & 01/1989
- Managing files and records
- Effective customer communication
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Organizational skills
- Active listening
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient care assessment
- Employee supervision
- Task prioritization
- Professionalism
- Employee performance evaluations
- Employee work scheduling
Accomplishments
- Supervised team of 50+ staff members.
- Performed Medication documentation on Quickmar
- Performed charting on Quickmar
- Trained employees on Quickmar
- Utilized Intranet
- Utilized Relias for continuing education modules
Certification
- CPR/First Aid, American Red Cross - Current -renewal 9/2025
- Food Handlers - Current
- Fingerprint Clearance Card - Current
- TB Steps 1 and 2 - Current
- Certified Caregiver - Supervisory, Personal, and Directed Care 5/2001
- Certified Medication Technician - 01/2000
- Drivers License - current - In great standing
- Certificate of Participation - Salibas Extended care Pharmacy - 02/2010
- Certificate of Special U.S Congressional Recognition - 05/2007
- Certified Nursing Assistant and Licensed Caregiver - Excellence in Service Award - 04/2007
- Alterra Advanced Memory Care Training - 09/2000
- Alterra Basic Memory Care Training - 09/2000
- Alterra Core Training - 09/2000
- Certificate of successful Completion for Insulin Administration - 06/2000
- Certificate of Completion Law Enforcement Course USAF 08/1979
Languages
Italian
Elementary
Interests
- Outdoor Recreation
- Backpacking and Hiking
- Community Cleanup
- I enjoy helping others and giving back to the community
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Historical Exploration
- Reading
- Music
- Acting and Theater
- Interior Design
- Swimming
- Camping
- Dancing
- Horseback Riding
- Documenting and sharing travel experiences
- I have a passion for photography
- Adventure Travel
- Road Trips
- Creative Writing -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Health Services Coordinator
Touchmark at the Ranch
07.2024 - 06.2025
Assistant Wellness Director
Country Club of LaCholla
03.2016 - 06.2024
Resident Care Associate
Villas of Houghton
08.2014 - 12.2015
Caregiver/Certified Medication Technician
The Forum of Tucson
05.2012 - 08.2013
Caregiver/Medication Technician
Mountain View Retirement Village
08.2008 - 05.2013
GED -
Mesa Community College
Employee of the Month -Villas of Houghton 10/2014
This was awarded for excellence in care and going above and beyond for the residents every day.
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