Hi, I’m
Charles Masek
Honeoye Falls,NY
Summary
Dynamic sales professional known for strong collaborative problem-solving and effective communication skills. Experienced in coordinating efforts across departments to achieve enhanced client support and streamlined sales processes.
Overview
25
years of professional experience
Work History
Jcs Process & Control Systems EngineeringRochester, New York
Application Support Engineer
06.2022 - 05.2026
Job overview
- Collaborated with clients to define technical requirements and align product solutions.
- Prepared tailored proposals and quotations to meet specific client needs.
- Utilized CRM software to track leads and manage customer interactions efficiently.
- Maintained accurate records of all sales activities using CRM software systems such as Salesforce.
- Assisted in training new inside sales representatives on policies, procedures, and best practices.
- Prepared quotes for custom orders based on requested specifications from customers.
- Coordinated with outside sales reps to streamline departmental collaboration.
Rotork ControlsRochester, New York
Inside Sales Engineer
01.2001 - 05.2022
Job overview
- Prepared detailed proposals and quotations tailored to client specifications.
- Responded promptly to customer inquiries regarding product features, prices, availability.
- Provided technical support to customers, troubleshooting product issues and answering questions.
- Offered technical and non-technical support and services to clients and staff regarding product use, operation and maintenance.
- Prepared quotes for custom orders based on requested specifications from customers.
- Collaborated with sales team to develop targeted strategies for enhancing client engagement.
- Assisted in refining sales processes, contributing to improved client satisfaction rates.
- Conducted product training sessions for clients and internal staff members.
- Assisted in training new inside sales representatives on policies, procedures, and best practices.
- Coordinated efforts with outside sales reps to streamline collaboration between departments.
- Oversaw implementation of new technology across departments.
- Discussed equipment needs with customers and engineers to determine system requirements.
Education
Monroe Community CollegeRochester, NY
Associate of Arts from Liberal Arts And Sciences
06-1993
Skills
- Problem solving
- Process refinement
- Customer support
- Client engagement
- Interdepartmental coordination
- Effective communication
- Written communication
- Team problem-solving
- Sales strategy
Timeline
Application Support Engineer
Jcs Process & Control Systems Engineering
06.2022 - 05.2026
Inside Sales Engineer
Rotork Controls
01.2001 - 05.2022
Monroe Community College
Associate of Arts from Liberal Arts And Sciences