Charles Mathieu Mognani
Denver,CO
Summary
Professional linguist with deep expertise in translation and interpretation. Adept at bridging language barriers and ensuring clear, accurate communication. Strong focus on collaborative teamwork, consistently delivering high-quality results. Skilled in multiple languages, cultural sensitivity, and adaptability to changing needs.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
35
35
years of professional experience
Work History
Translator and Interpreter/ Remote
Vernacular Language Services
09.2023 - Current
- Translated complex documents across various industries, ensuring cultural relevance and accuracy.
- Interpreted live conversations for diverse clientele, facilitating clear communication in high-pressure environments.
- Collaborated with teams to develop multilingual resources, enhancing accessibility for non-native speakers.
- Reviewed and edited translated materials, improving overall quality and consistency of content delivered.
- Mentored junior translators, providing guidance on best practices and industry standards to enhance skillsets.
- Implemented streamlined translation processes that increased efficiency and reduced turnaround times for projects.
- Engaged in client consultations to assess needs and provide tailored language solutions that drive satisfaction.
- Translated documents from Language to Language.
- Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
- Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
- Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.
- Provided verbal summaries of non-English documents for immediate use.
- Received positive feedback from clients for exceptional attention to detail in translated documents and interpreted conversations.
- Researched cultural etiquette and specific use of slang words.
- Interpreted spoken and written languages other than English and vice versa.
- Interpreted conversations between foreign language-speaking clients and others.
- Assisted foreign language-speaking clients with inquiries.
- Reviewed, edited and proofread translated documents for accuracy.
- Completed precise translations of official documents with correct words and phrasing to meet legal standards.
Executive Housekeeper/ Seasonal Position
Chebeague Restaurant Hôtel
08.2024 - 11.2024
- Managed daily operations of housekeeping department, ensuring timely completion of all tasks.
- Developed and implemented cleaning protocols to enhance standards of cleanliness and safety.
- Trained and mentored staff on best practices in housekeeping procedures and customer service.
- Coordinated inventory management for cleaning supplies, ensuring availability while minimizing costs.
- Conducted regular inspections of guest rooms and public areas to ensure quality compliance with brand standards.
- Led initiatives to improve staff efficiency through workflow optimization and process improvements.
- Collaborated with maintenance team to address facility issues impacting guest satisfaction promptly.
- Established performance metrics for housekeeping staff, fostering accountability and continuous improvement efforts.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Regularly reviewed performance metrics to identify potential areas for improvement in both individual staff members'' performances as well as overall departmental efficiency.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Coordinated special cleaning projects such as deep cleaning or event preparation tasks to maintain hotel''s pristine appearance at all times.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Streamlined weekly cleaning schedule for Number employees.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Improved employee retention rates through effective communication, feedback mechanisms, and recognition programs.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Streamlined inventory control processes for improved cost management and reduced waste in housekeeping supplies.
- Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
- Kept building entryway glass clean and polished for professional presentation.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Disposed of trash and recyclables each day to avoid waste buildup.
Room Attendant/ Seasonal Position
Xanterra
01.2024 - 04.2024
- Maintained cleanliness and organization of guest rooms, ensuring high standards of hospitality.
- Collaborated with housekeeping team to streamline cleaning processes and improve efficiency.
- Conducted inventory checks of cleaning supplies, ensuring availability for daily operations.
- Implemented effective waste management practices, promoting sustainability in hotel operations.
- Trained new staff on cleaning protocols and safety procedures, enhancing team performance.
- Assisted in developing training materials for housekeeping staff, fostering consistent service quality.
- Resolved guest concerns promptly, contributing to positive customer experiences and satisfaction ratings.
- Monitored maintenance issues in guest rooms, coordinating repairs with maintenance personnel for timely resolution.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Enhanced guest satisfaction by providing thorough and timely room cleaning services.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Assisted housekeeping management with inventory control, reducing wastage and ensuring adequate supplies for daily tasks.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Inspected guest rooms to replenish soap, paper towels and toiletries.
- Checked appliances in guest rooms to determine good working order.
- Ensured positive guest experiences with prompt response to special requests and additional services.
- Performed deep-cleaning assignments on a regular basis to maintain the hotel''s overall appearance and appeal for both new and returning guests alike.
- Replenished guest room water glasses, toiletries, and paper products.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Performed laundry duties for improved efficiency and faster room turnover times.
- Displayed strong organizational skills when managing personal cart inventory based on specific needs per shift, ensuring a seamless transition from one task to another without any delays or complications.
- Collaborated with front desk staff to address guest concerns, ensuring swift resolutions and overall satisfaction.
- Trained new employees on departmental procedures and provided assistance in finding cleaning supplies.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Provided assistance in cleaning public areas, contributing to the overall appearance and reputation of the hotel property.
- Supported fellow housekeeping staff with training on new processes, resulting in increased productivity levels across the department.
- Demonstrated flexibility in adapting to different room types and layouts, ensuring consistent quality across the board.
Housekeeping Room Attendant/ Seasonal Position
Harrah's Resort
11.2023 - 01.2024
- Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
- Reduced lost items reports by carefully checking rooms for left-behind belongings and returning them to front desk.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Sorted, laundered and put away various laundry items.
- Washed and put away kitchen dishes, utensils and glassware.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Rotated linens in storerooms and replenished when supplies ran low.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Returned emptied garbage receptacles to proper locations.
- Hang, cleaned and rehung draperies to maintain freshness.
- Maintained spaces with routine upkeep and basic repairs, coordinating with management on more advanced needs.
- Ran special errands, including retrieving dry cleaning and making requested purchases.
- Resealed floors with wax and kitchen counters with correct applications to minimize staining and damage.
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Organized and restocked housekeeping carts with linens and supplies for efficient service delivery.
- Reported maintenance issues promptly to enhance guest satisfaction and facility upkeep.
- Assisted in laundry operations, maintaining cleanliness of bed linens and towels for guest use.
- Communicated effectively with team members to coordinate room assignments and special requests.
- Followed established procedures for handling lost items, contributing to positive guest experiences.
- Adapted quickly to changing demands while maintaining high-quality cleaning standards in fast-paced environment.
- Maintained inventory records of cleaning supplies, supporting efficient resource management within the department.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
Store Associate
Lidl US
04.2023 - 01.2024
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Managed inventory levels through accurate stocking and organization of merchandise.
- Collaborated with team members to maintain store cleanliness and presentation standards.
- Trained new associates on operational guidelines and customer service best practices.
- Implemented promotional displays, increasing visibility of featured products and sales items.
- Resolved customer complaints effectively, fostering positive relationships and repeat business.
- Monitored sales trends, providing feedback for inventory replenishment and merchandising strategies.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
- Maintained tidy and organized store to comply with cleanliness standards.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Streamlined store operations by organizing merchandise displays and restocking shelves promptly.
- Collaborated with team members to meet sales goals, sharing product knowledge, and assisting in promotional efforts.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
- Processed returns and exchanges efficiently, adhering to company policies and procedures.
- Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Participated in training sessions to stay updated on product information and company policies.
- Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
- Assisted in receiving stock and organizing storeroom, streamlining product accessibility for restocking.
- Conducted price checks for customers to ensure accuracy, fostering trust and transparency.
- Enhanced customer loyalty by providing personalized shopping recommendations and attentive service.
- Managed inventory to keep shelves well-stocked and organized, contributing to seamless shopping experience.
- Participated in weekly team meetings to discuss targets and strategies, fostering collaborative work environment.
- Provided feedback to management on customer needs and product popularity, informing purchasing decisions.
- Assisted in setting up in-store displays and signage for seasonal promotions, attracting customer attention.
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Increased foot traffic with effective storefront merchandising and creative displays.
- Promoted store loyalty program to customers, significantly increasing membership enrollment.
- Trained new associates in customer service protocols, enhancing team efficiency and consistency.
- Processed transactions quickly to minimize wait times, improving overall customer satisfaction.
- Maintained clean and inviting store environment, encouraging longer visits from customers.
- Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.
- Implemented loss prevention strategies, contributing to decrease in shrinkage rates.
- Collaborated with team members to execute promotional events, leading to increased sales.
- Utilized product knowledge to offer alternatives when specific items were out of stock, maintaining potential sales.
- Coordinated with other departments to ensure product availability for promotions, optimizing sales opportunities.
- Conducted regular inventory audits to ensure stock levels were accurate and to identify discrepancies.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed strong rapport with customers and created positive impression of business.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
- Recommended complementary purchases to customers, increasing revenue.
- Prioritized helping customers over completing other routine tasks in store.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Wrapped, boxed and weighed bakery department products.
Hobart / Steward
Quaintance-Weaver Hotel and Restaurant
07.2022 - 01.2023
- Supervised daily operations to ensure compliance with sanitation and safety standards.
- Trained and mentored new staff on proper cleaning techniques and equipment usage.
- Managed inventory of cleaning supplies, maintaining optimal stock levels for efficient operations.
- Collaborated with kitchen staff to streamline workflow and enhance overall service efficiency.
- Conducted regular inspections of dining areas to uphold cleanliness and customer satisfaction.
- Developed and implemented improved cleaning procedures, increasing operational effectiveness.
- Resolved customer inquiries related to cleanliness, enhancing guest experience through proactive communication.
- Led team meetings to discuss performance, share best practices, and address operational challenges.
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Assisted in training new stewards on company policies and procedures, fostering a supportive team environment.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Addressed and resolved spills in dining areas and provided polite guidance around hazards.
- Checked recycling cans, removed garbage and put recyclables in correct bin.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Demonstrated strong multitasking abilities by managing multiple tables simultaneously while maintaining friendly demeanor.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Conducted regular quality checks on food items, ensuring freshness and reducing waste by timely rotation of stock.
- Documented kitchen inventory by reviewing stock and counting items.
- Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
- Provided valuable feedback during menu planning sessions by suggesting innovative dish ideas based on passenger preferences.
- Upheld impeccable personal appearance standards as an ambassador of the company''s brand image when interacting with guests.
- Assisted in the efficient preparation and presentation of meals, contributing to a seamless dining experience.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Played an active role in reducing waste and energy consumption by following eco-friendly practices throughout daily tasks.
- Participated in routine safety drills as part of emergency preparedness measures onboard the vessel or hospitality establishment.
- Participated in regular staff meetings to discuss improvements in operations and guest service strategies.
- Supported culinary team with timely delivery of ingredients, helping to maintain flow during service rush.
- Maintained inventory accuracy, conducting regular stock checks and ordering supplies before depletion.
- Delivered training to new stewards, quickly acclimating them to their roles and responsibilities.
- Facilitated smooth operation during peak dining hours by efficiently managing table setups and breakdowns.
- Optimized storage solutions, leading to quicker access to necessary supplies and equipment.
- Enhanced guest dining experience with prompt and courteous service.
- Fostered positive working environment, leading to decrease in staff turnover rates.
- Assisted in event setup and tear down, ensuring timely readiness for various functions.
- Streamlined dishwashing process, significantly reducing turnaround time for clean tableware availability.
- Ensured optimal cleanliness and organization in dining and kitchen areas, leading to enhanced dining experience for guests.
- Conducted thorough cleaning and maintenance of stewarding equipment, ensuring longevity and reliability.
- Enhanced team efficiency with rigorous training on sanitation and safety protocols.
- Contributed to menu planning meetings by providing feedback on dish presentation and guest preferences.
- Upheld strict adherence to health and safety standards, ensuring safe dining environment for both guests and staff.
- Liaised with vendors to secure high-quality supplies while staying within budget constraints.
- Reduced incidents of service errors by implementing meticulous double-check system for all orders.
- Improved guest satisfaction by quickly addressing and resolving any dining concerns or complaints.
- Implemented waste reduction strategies, contributing to cost savings without compromising on service quality.
- Promoted sustainability by introducing eco-friendly cleaning and recycling practices.
- Arranged tables and chairs for special occasions and events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Checked dining area supplies of linens, wrapped silverware, and replenished low stock.
- Provided attentive service and proactively assessed guest needs.
- Addressed customer complaints and inquiries to verify satisfaction.
- Assisted with bussing tables and cleaning up spills.
- Established rapport with customers by providing friendly and attentive service.
- Operated dishwashers and other kitchen equipment according to safety guidelines.
- Monitored dining room inventory and replenished as necessary.
- Monitored dining room and bar areas for signs of overcrowding.
- Greeted customers and provided menus upon arrival to dining room.
- Answered customer questions about food and beverage items and assisted with menu selections.
- Assisted wait staff with timely food delivery and guest requests.
- Collaborated with other dining room and bar staff to facilitate efficient service.
- Assisted customers with carry-out service.
- Offered product samples, answered questions and helped customers find items.
- Processed payments for orders and provided customers with change.
- Set up advertising signs and displays on shelves, counters and tables.
- Engaged in suggestive selling and other sales techniques.
Warehouse Associate
Hunter Farm
03.2020 - 04.2021
- Managed receipt, storage, and distribution of goods to optimize warehouse flow.
- Conducted regular inventory audits to ensure accuracy and minimize discrepancies.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Implemented process improvements that reduced order fulfillment times significantly.
- Coordinated shipping schedules to meet tight deadlines while maintaining quality standards.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Consistently lifted materials weighing as much as Number pounds.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Consistently met or exceeded productivity targets while maintaining high standards for quality and safety.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Assisted in reducing product damage by properly handling and storing materials.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Assisted in training new hires, sharing best practices and providing support for their integration into the team.
- Assisted with reorganizing storage areas to accommodate changes in demand patterns or product offerings.
- Completed regular cycle counts to maintain accurate inventory records.
- Contributed to a cleaner workspace with daily upkeep and scheduled deep cleaning sessions.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Assembled pallets and crates for secure transportation of materials.
- Helped train new employees in safe practices and warehouse procedures.
Distribution Center Associate
Marshall’s Distribution Center Warehouse
04.2019 - 09.2020
- Operated material handling equipment to ensure efficient product movement within distribution center.
- Coordinated inventory management processes, maintaining accurate stock levels and minimizing discrepancies.
- Trained new associates on safety protocols and operational procedures to enhance team performance.
- Streamlined shipping and receiving operations by implementing best practices for order fulfillment.
- Conducted regular audits of inventory to ensure compliance with quality standards and reduce waste.
- Led cross-functional teams in optimizing workflow processes, improving overall distribution efficiency.
- Mentored junior staff, fostering a collaborative environment focused on continuous improvement strategies.
- Supported cross-functional teams during peak periods to ensure timely completion of all tasks within the distribution center.
- Improved order processing efficiency by accurately picking and packing items.
- Contributed to a positive work environment by consistently demonstrating punctuality, professionalism, and strong communication skills.
- Reduced order errors through diligent inventory management and product inspection.
- Ensured accurate inventory counts through regular cycle counting and system updates.
- Expedited customer orders by coordinating with shipping providers for timely deliveries.
- Demonstrated commitment towards workplace safety, strictly adhering to OSHA guidelines and participating in safety training programs.
- Enhanced productivity with efficient unloading, sorting, and staging of inbound shipments.
- Established strong relationships with external vendors to facilitate seamless coordination of inbound/outbound shipments.
- Achieved consistent on-time shipment rates by closely monitoring order progress from pick-up to delivery confirmation.
- Continuously identified areas for process improvement within the distribution center, proposing innovative ideas for increased efficiency.
- Assisted in training new associates, sharing knowledge of best practices for successful operations.
- Maximized warehouse space utilization by implementing effective storage solutions based on product dimensions and turnover rates.
- Maintained a clean and organized workspace by adhering to warehouse safety standards.
- Collaborated with team members to optimize workflows and improve overall productivity in the distribution center.
- Prioritized tasks effectively to meet deadlines while maintaining high-quality performance under pressure.
- Safeguarded company assets by following security protocols and reporting any suspicious activities or discrepancies.
- Prepared boxes, pallets and crates for outgoing shipments.
- Received loads, checked merchandise and tagged with warehouse IDs.
- Prioritized and rearranged tasks to meet changing demands.
- Inspected merchandise for damage and discrepancies with documentation.
- Picked and packed order items.
- Kept work areas neat, clean and free from debris.
- Followed orders precisely for correct items, sizes and quantities.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Stocked designated items on shelves, end caps and displays.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Safely and securely loaded items to prevent damage during transport.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Managed timely and effective replacement of damaged or missing products.
- Created and enforced detailed organization processes to increase quality and service standards.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Updated merchandise pricing to match new values and special promotional rates.
- Tracked production and quality control systems to proactively identify deficiencies.
Housekeeping Room Attendant
Hôtel Ivoire
02.1991 - 01.2002
- Cleaned and sanitized guest rooms, ensuring adherence to health and safety standards.
- Organized and restocked housekeeping carts with linens and supplies for efficient service delivery.
- Reported maintenance issues promptly to enhance guest satisfaction and facility upkeep.
- Assisted in laundry operations, maintaining cleanliness of bed linens and towels for guest use.
- Communicated effectively with team members to coordinate room assignments and special requests.
- Followed established procedures for handling lost items, contributing to positive guest experiences.
- Adapted quickly to changing demands while maintaining high-quality cleaning standards in fast-paced environment.
- Maintained inventory records of cleaning supplies, supporting efficient resource management within the department.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Contributed to positive guest experiences with meticulous attention to detail in all aspects of room cleaning and presentation.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Improved room turnaround times by efficiently managing daily tasks and prioritizing room assignments.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Reduced housekeeping complaints by ensuring consistent adherence to hotel standards and procedures.
- Operated wet-vacuums, buffing machines, vacuums and upholstery cleaners to clean rugs, carpets, and upholstered furniture.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Consistently met or exceeded room inspection scores by diligently following established guidelines for cleanliness and presentation.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Responded to requests from patrons for linens and toiletries.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.
- Maintained inventory levels of linens, supplies, and amenities, ensuring uninterrupted service for guests.
- Enhanced guest comfort by adjusting room settings according to preferences noted in their reservations or previous stays.
- Contributed to team goals by exceeding individual room cleaning targets without compromising quality.
- Maintained detailed record of cleaned rooms and reported any maintenance issues, ensuring quick resolution and guest satisfaction.
- Maintained stock of clean linens and toiletries, ensuring guests always had access to necessary items.
- Supported team atmosphere by collaborating with other housekeeping staff to manage workload during peak times.
- Fostered positive relations with guests by greeting them warmly and addressing any concerns promptly.
- Increased repeat guest visits by providing welcoming and clean environment in all guest rooms.
- Enhanced overall appearance of hotel by maintaining cleanliness in public areas, contributing to positive first impression.
- Streamlined cleaning procedures to minimize downtime between guest stays, enhancing overall operational efficiency.
- Reduced environmental impact by implementing water-saving cleaning techniques and using eco-friendly products.
- Ensured high levels of cleanliness and hygiene by regularly disinfecting bathrooms and surfaces, contributing to healthy environment for guests.
- Ensured safety protocols were followed, minimizing accidents through proper signage and barrier use during cleaning.
- Reduced complaints by carefully adhering to all hotel cleaning standards and guest requests.
- Enhanced guest experience by maintaining immaculate room conditions through thorough cleaning and organization.
- Improved room availability efficiency with prompt and detailed cleaning, allowing for faster guest check-ins.
- Improved efficiency by organizing cleaning supplies and equipment, ensuring easy access and minimal downtime.
- Improved team performance by sharing best practices and cleaning tips with new staff members.
- Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
Education
High School Diploma - African Studies
Balla Keita
Ivory Coast West Africa 06.1994
Skills
- Written translation
- Fluent bilingualism
- Effective communication techniques
- Cultural awareness
- Continuous learning mindset
- Strong vocabulary skills
- Proofreading expertise
- Team collaboration aptitude
- Fast reading comprehension
- Professional ethics
- Live interpretations
- Excellent listening
- FLUENT IN LANGUAGE
- Verbal and written communication
- Client services
- Relationship building
- Customer engagement
- Project Support
- Language fluency
- Cultural understanding
- Attention to detail
- Client service
- Decision-making
- Problem-solving
- Interpersonal communication
- Work process training
- Teamwork
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking
Accomplishments
- Collaborated with team of Number in the development of Project name.
- Achieved Result by completing Task with accuracy and efficiency.
- Achieved Result through effectively helping with Task.
Timeline
Executive Housekeeper/ Seasonal Position
Chebeague Restaurant Hôtel
08.2024 - 11.2024
Room Attendant/ Seasonal Position
Xanterra
01.2024 - 04.2024
Housekeeping Room Attendant/ Seasonal Position
Harrah's Resort
11.2023 - 01.2024
Translator and Interpreter/ Remote
Vernacular Language Services
09.2023 - Current
Store Associate
Lidl US
04.2023 - 01.2024
Hobart / Steward
Quaintance-Weaver Hotel and Restaurant
07.2022 - 01.2023
Warehouse Associate
Hunter Farm
03.2020 - 04.2021
Distribution Center Associate
Marshall’s Distribution Center Warehouse
04.2019 - 09.2020
Housekeeping Room Attendant
Hôtel Ivoire
02.1991 - 01.2002
High School Diploma - African Studies
Balla Keita