Charles Matthews
St Louis,MO
Summary
Driven individual adept at directing complex projects and leading teams to complete key tasks. Great with working as an individual as well as in group situations. Great with multi-tasking and time management.
Experience in leadership and operations management. Demonstrates strong focus on team collaboration and achieving results. Possesses skills in conflict resolution, time management, and effective communication. Adaptable and reliable, meeting changing needs and ensuring smooth workflow. Prepared to drive team performance and operational excellence.
Overview
20
20
years of professional experience
Work History
Shift Leader
Five Guys Burger And Fries
Florissant, MO
07.2023 - Current
- Supervised team members during shifts, ensuring adherence to operational standards and customer service excellence.
- Trained new employees on company policies, food safety protocols, and efficient service techniques.
- Managed inventory levels, coordinating supply orders to minimize waste and ensure product availability.
- Enhanced workflow by implementing process improvements that increased efficiency during peak hours.
- Resolved customer complaints quickly and effectively, fostering a positive dining experience and loyalty.
- Monitored health and safety compliance, conducting inspections to maintain a clean and safe environment for staff and customers.
- Collaborated with management to develop strategies for improving sales and overall store performance.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Warehouse Supervisor
Floor & Decor
Bridgeton, MO
10.2020 - 05.2023
- Supervised shipping and receiving, distribution, and workplace safety.
- Supervised warehouse operations by managing employees during shifts.
- Completed daily operations on time and maintained high standards of accuracy.
- Monitored employee performance and offered mentoring and leadership to improve any deficiencies.
- Operated warehouse material handling equipment correctly to move loads.
- Maintained high levels of accuracy in daily operations.
- Oversaw daily operations and shipping and handling processes.
- Supervised shipping and handling operations.
- Supported production workers in meeting goals without compromising safety and compliance.
- Promoted diligence and culture of safety for drivers and warehouse operations.
- Performed troubleshooting to resolve issues with equipment, devices and products.
- Monitored adherence to safety protocols and company policies by staying attentive to details.
Warehouse Associate
Floor & Decor
Bridgeton, MO
02.2020 - 10.2020
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Wrapped pallets in shrink wrap prior to loading.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Consistently lifted materials weighing as much as 80 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
Service Processor 2
Citi Mortgage
O'fallon, MO
09.2012 - 06.2019
- Trained new team members on applying due diligence procedures and regulatory mandates.
- Adhered to all federal and state compliance guidelines relative to retail mortgage lending.
- Entered numerical data into databases in a timely and accurate manner.
- Scanned documentation and entered into the database.
- Organized forms, made photocopies, filed records and prepared correspondence and reports.
- Operated forklifts and other heavy machinery safely.
- Stacked and stored pallets at the end of the shift to keep warehouse clean and organized.
Cashier
Legends Check Cashing
Berkeley, MO
07.2012 - 08.2013
- I was responsible for cashing checks, and helping check customers out as well as handling utility bill payments.
- I also would bring in new product as well as rotate the older product.
Food Service Specialist
United States Marine Corp
Bridgeton, MO
11.2008 - 10.2012
- Operated and maintained communications equipment.
- Surveyed and analyzed terrain to determine optimum equipment placement and use.
- Planned and briefed personnel on missions.
Crew Trainer
Liberty Restaurant
St Louis, MO
03.2006 - 11.2008
- It was my job to train all new employees on company procedure and policies while also helping to train all employees on new procedure updates.
Education
High School Diploma -
McCluer South-Berkeley High School
Ferguson, MOSkills
- Fork Lift Certified
- Strong interpersonal skills
- Excellent work ethic
- Extremely organized
- Energetic and proactive
- Self-sufficient
- Proficient in cash management
- Project management
- Self-starter
- Focused
- Innovative thinker
- Strong communication skills
- Creative problem solver
- Quick learner
- Team leader
- Adept multi-tasker
- Positive attitude
Timeline
Shift Leader
Five Guys Burger And Fries
07.2023 - Current
Warehouse Supervisor
Floor & Decor
10.2020 - 05.2023
Warehouse Associate
Floor & Decor
02.2020 - 10.2020
Service Processor 2
Citi Mortgage
09.2012 - 06.2019
Cashier
Legends Check Cashing
07.2012 - 08.2013
Food Service Specialist
United States Marine Corp
11.2008 - 10.2012
Crew Trainer
Liberty Restaurant
03.2006 - 11.2008
High School Diploma -
McCluer South-Berkeley High School