Charles Maus
Fargo,ND
Summary
Driven and adaptable professional with a proven track record in leadership and customer relations, notably at Lucky Dogs LLC. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and mentoring. Skilled in operations management and fostering positive environments, demonstrating a quick learning ability and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lucky Dogs LLC
05.2020 - 08.2024
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in the workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivery Driver
Raphael's Bakery and Cafe
06.2021 - 08.2024
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Dishwasher
Raphael's Bakery and Cafe
06.2021 - 08.2024
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Enhanced kitchen efficiency by maintaining clean and organized workspace for fellow staff members.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Teacher's Assistant
Bemidji High School
01.2023 - 04.2023
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported classroom activities, tutoring, and reviewing work.
- Handled class records for attendance, assignment grades and course participation scores.
Youth Flag Football Coach
04.2022 - 06.2022
- Promoted sportsmanship, teamwork, and positive attitudes among players to create a supportive environment.
- Motivated players during difficult moments in games or practices, helping them overcome challenges and build resilience.
- Improved team performance by developing and implementing effective practice drills and strategies.
- Facilitated learning of fundamental flag football techniques through clear demonstrations and explanations of each drill or play.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Education
Bachelor of Science - Finance
North Dakota State University
Fargo, ND 08.2023 - 5 2026
Skills
- Hardworking and Responsible
- Customer Relations
- Problem-Solving
- Quick Learner
- Effective Communication
- Collaborative Teamwork
- Relationship Building
Accomplishments
National Honor Society President
Second team All conference football player
Most dedicated award winner in football
Welcome Week Leader
Certification
- Alcohol Server/Seller Certification - TIPS® Training for Intervention Procedures or ServSafe® Alcohol.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Bachelor of Science - Finance
North Dakota State University
08.2023 - 5 2026
Teacher's Assistant
Bemidji High School
01.2023 - 04.2023
Youth Flag Football Coach
04.2022 - 06.2022
Delivery Driver
Raphael's Bakery and Cafe
06.2021 - 08.2024
Dishwasher
Raphael's Bakery and Cafe
06.2021 - 08.2024
Assistant Manager
Lucky Dogs LLC
05.2020 - 08.2024
- Alcohol Server/Seller Certification - TIPS® Training for Intervention Procedures or ServSafe® Alcohol.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Similar Profiles
Kaitlyn DanielsKaitlyn Daniels
Dog Grooming Assistant at Lucky Dogs GroomingDog Grooming Assistant at Lucky Dogs Grooming
Michael RuaneMichael Ruane
Manager at Lucky Dogs SlotsManager at Lucky Dogs Slots
Chalin HorvathChalin Horvath
Crew Team Member at Portillos Hot Dogs, LLCCrew Team Member at Portillos Hot Dogs, LLC