Charles Maus
Fargo,ND
Summary
Driven and adaptable professional with a proven track record in leadership and customer relations, notably at Lucky Dogs LLC. Excelled in enhancing team performance and customer satisfaction through effective problem-solving and mentoring. Skilled in operations management and fostering positive environments, demonstrating a quick learning ability and a commitment to excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
Lucky Dogs LLC
2020.05 - 2024.08
- Supervised day-to-day operations to meet performance, quality, and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in the workplace.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Delivery Driver
Raphael's Bakery and Cafe
2021.06 - 2024.08
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Utilized GPS systems effectively for accurate routing and delivery time estimates.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
- Navigated efficiently through various routes for timely food deliveries.
- Enhanced customer satisfaction by delivering orders promptly and accurately.
- Served customers promptly by smoothly collecting and delivering high volume of orders.
Dishwasher
Raphael's Bakery and Cafe
2021.06 - 2024.08
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Enhanced kitchen efficiency by maintaining clean and organized workspace for fellow staff members.
- Stepped into additional roles during busy times to boost coverage of important stations.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
Teacher's Assistant
Bemidji High School
2023.01 - 2023.04
- Worked with lead teacher to monitor class schedule and take attendance.
- Supported classroom activities, tutoring, and reviewing work.
- Handled class records for attendance, assignment grades and course participation scores.
Youth Flag Football Coach
2022.04 - 2022.06
- Promoted sportsmanship, teamwork, and positive attitudes among players to create a supportive environment.
- Motivated players during difficult moments in games or practices, helping them overcome challenges and build resilience.
- Improved team performance by developing and implementing effective practice drills and strategies.
- Facilitated learning of fundamental flag football techniques through clear demonstrations and explanations of each drill or play.
- Established strong team culture and values to promote teamwork, discipline and sportsmanship.
Education
Bachelor of Science - Finance
North Dakota State University
Fargo, ND 2023.08 - 5 2026
Skills
- Hardworking and Responsible
- Customer Relations
- Problem-Solving
- Quick Learner
- Effective Communication
- Collaborative Teamwork
- Relationship Building
Accomplishments
National Honor Society President
Second team All conference football player
Most dedicated award winner in football
Welcome Week Leader
Certification
- Alcohol Server/Seller Certification - TIPS® Training for Intervention Procedures or ServSafe® Alcohol.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
Timeline
Bachelor of Science - Finance
North Dakota State University
2023.08 - 5 2026
Teacher's Assistant
Bemidji High School
2023.01 - 2023.04
Youth Flag Football Coach
2022.04 - 2022.06
Delivery Driver
Raphael's Bakery and Cafe
2021.06 - 2024.08
Dishwasher
Raphael's Bakery and Cafe
2021.06 - 2024.08
Assistant Manager
Lucky Dogs LLC
2020.05 - 2024.08
- Alcohol Server/Seller Certification - TIPS® Training for Intervention Procedures or ServSafe® Alcohol.
- First Aid/CPR/AED Certification - American Red Cross or American Heart Association.
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