Summary
Overview
Work History
Education
Skills
Timeline
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Charles Mavrinac

Corinth,Texas

Summary

I am a loyal, trustworthy, and hardworking individual looking to broaden my horizons and leverage my knowledge in the Customer Experience and Account Management Industries. I am passionate about working in an Operations Environment as you can see from my extensive Twenty-Plus years of experience.

Overview

34
34
years of professional experience

Work History

Mail Handler

United States Postal Service
Coppell, TX
04.2020 - 05.2024
  • Bundled, labeled and routed sorted mail to designated areas depending on destinations and according to established procedures and deadlines.
  • Operated mail processing equipment and manually sorted mail.
  • Efficiently moved freight manually, including loading and unloading trucks.

Customer Solutions Supervisor

The Container Store
Coppell, TX
08.2005 - 04.2020
  • Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
  • Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
  • Assessed team member performances by delivering one-on-one coaching to promote better service.
  • Interviewed, hired and trained staff to meet company objectives.
  • Delivered continuous training to associates to maximize performance and customer relations skills.

Customer Contact Coordinator

The Container Store
Coppell, TX
07.2000 - 06.2005
  • Responsible for providing exceptional Customer Service to every customer utilizing excellent Problem Solving Skills, high level of attention to detail, solution based selling, and excellent multi-tasking skills.

Store Administrator

The Container Store
San Antonio, TX
05.1997 - 06.2000
  • Was responsible for the employee scheduling, processing bi-weekly payroll, organizing meetings, managing the General Managers schedule, processing the daily cash proceeds, and conducting Register training.
  • Also worked very closely with the Store Managers and General Managers to help achieve our daily sales goals by ensuring we had the correct staffing and all resources in place.

Explosive Ordnance Disposal Technician

United States Air Force
12.1989 - 08.1997
  • Primary role consisted of rendering safe and disposal of Military Ordnance to include: Nuclear, Biological, Chemical, and conventional weapons, as well as Improvised Explosive Devices.
  • Also to provide support to The United States Secret Service and the Department of State in the protection of The President of The United States and foreign dignitaries.

Education

Bachelor of Science - Biblical And Theological Studies

Liberty University
Lynchburg, VA
08-2024

Associate of Arts - Liberal Arts courses with a focus on History

North Central Texas College
2005

Skills

  • Managing people
  • Customer database management
  • Customer inquiry resolution
  • Attention to detail
  • Develop processes
  • Multi-tasking
  • Problem Solving Skills
  • Providing solutions
  • Microsoft Office 2016/office365
  • Microsoft Office 2007 platform
  • Conversocial, Curralate, and Spredfast Social Care tools
  • Salesforce platform for Live Chat/Email

Timeline

Mail Handler

United States Postal Service
04.2020 - 05.2024

Customer Solutions Supervisor

The Container Store
08.2005 - 04.2020

Customer Contact Coordinator

The Container Store
07.2000 - 06.2005

Store Administrator

The Container Store
05.1997 - 06.2000

Explosive Ordnance Disposal Technician

United States Air Force
12.1989 - 08.1997

Bachelor of Science - Biblical And Theological Studies

Liberty University

Associate of Arts - Liberal Arts courses with a focus on History

North Central Texas College

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Charles Mavrinac