Charles Maxwell
West Sacramento,CA
Summary
Business professional with robust history of successfully managing and growing independent ventures. Proven track record in strategic planning, operations management, and market analysis. Known for collaborative leadership and adaptability in dynamic environments.
Overview
16
16
years of professional experience
5
5
Certification
Work History
Independent Business Owner
Self-employeed
05.2023 - Current
- DROP SHIPPING AUTOMOTIVE SUPPLIES AND PRODUCTS
- Social media marketing
- ECU Tuning
- Vehicle Modifications
- customer relations
- Promoted business via social media to generate leads and maximize brand identity.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed day-to-day operations with strong organizational skills, ensuring smooth workflows and timely completion of tasks.
- Participated in business events, conferences and trade shows to promote products and network with business owners and prospective clients.
- Used consultative sales approach to understand and meet customer needs.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Managed sales plan activities, promotions and product launches resulting in expanded revenues and branding.
Internet Sales Manager
Dublin Nissan
01.2022 - 05.2023
- Internet sales manager and also sales floor associate (engage with customers via phone call, text, email
- Voicemail
- Provide accurate information and keep customer information confidential
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Responded to internet inquiries and phone calls in timely matter.
- Trained sales staff on company procedures and salesmanship.
- Managed social media accounts, driving brand awareness and engagement through daily postings and interactions with followers.
Journeyman Painter/Foreman
BEM Inc
08.2022 - 01.2023
- General laborer painter
- Waterproofing tiling
- Using power tools glassing
- Sheet rock
- Wood work
- Electrical
- General maintenance
- Improved safety standards by following OSHA guidelines and utilizing personal protective equipment during all tasks.
- Contributed to successful team collaborations by assisting colleagues in completing large-scale painting jobs on time and within budget.
- Performed routine maintenance on equipment.
- Utilized strong problem-solving skills to address unexpected challenges during the painting process while still delivering desired results for clients.
Sales Consultant
Nissan
10.2019 - 01.2020
- Ensuring customers is taken care of based on the product request
- Skills used Computer skills microsoft / Axel Documentation of personal / confidential information Call backs phone operating skills Proper grammar usage at all times
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Exceeded quota expectations consistently through diligent prospecting efforts and effective pipeline management techniques.
Painter/Laborer
Creative Changes
03.2017 - 09.2019
- Paint prep repair restore dry wall
- Cleaning
- Housing and residential
- And private homes
- Roll/brush painting
- Spray paint if needed
- Clean work environment
- Overlooking job sight
- Payroll
- Company vehicle stocked
TXM Technician Manager
Toyota
11.2017 - 08.2019
- Express lube technician manager
- Handling sensitive documents and customer information
- Following instructions and information given ensuring all work is done properly
- Teaching others how to work on vehicles and identify faulty parts or leaks
- Completing work sheets written by hand and then transferring information to computer program
- Using employee ID and logging all work done to vehicle
- Accept phone calls and communicating directly with customers via phone email and in person interactions
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Handyman Services
Nuances Construction Inc
07.2014 - 05.2018
- Job Duties: -Demolition Painting dealing with electronic outlets -Plumbing -General maintenance Operated power tools such as (nail gun, table saw, hand drill, concrete drill, -Running errands such as collecting material and tools needed for the project
- -Maintained a safe and clean environment at all times -worked in any kind of weather conditions
- Improved client satisfaction by providing efficient and high-quality handyman services in residential and commercial settings.
- Contributed to increased customer retention through consistent delivery of reliable and professional handyman services.
- Improved client satisfaction by providing timely and quality handyman services for various home repairs.
Detailer
Honda
01.2016 - 01.2017
- Detailer / lot organization/ NEW & USED CARS
- Applied wax to vehicle exteriors and buffed to brilliant shine.
- Mixed cleaning solutions, abrasive compositions and other compounds to clean interior and exterior of vehicle.
- Washed cars and trucks daily for auto dealership.
- Vacuumed interiors of vehicles to remove dirt and debris.
- Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
Inbound Dock Worker
Oak Harbor Freight Lines
08.2015 - 12.2015
- Job Duties: -Operated a forklift
- -Lifted heavy objects
- -Unloaded trailers
- -Loaded trailers
- -Maintained accurate paper work
- -Multi-tasking
- -Handled Haz Mat Materials
Office Assistant
Laser Synergy Center
05.2014 - 08.2015
- Responsibilities Answering Phones in a professional matter
- Book keeping setting appointments assisting patients as needed
- File management excellent multi-tasking skills independent work
- Accomplishments gave great customer service very friendly to patients
- Skills Used microsoft Word
- Etc
- Basic / advanced mathematics
- Reviewed files, records and other documents to obtain information to respond to requests.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Sales Associate / Customer Service Representative
Lowes
03.2013 - 06.2014
- Job Duties: FORKLIFT OPERATOR/ Cherry Picker
- Engaged in a forklift daily
- Engaged customers to diagnose a need
- Provided accurate knowledge of products and services
- Answered Phones in the correct manner of job policy
- Effectively set up new promotions
- Aided customers with any returns or exchanges
- Worked cash register
- Prepared orders / made appointments
- Filled paper work
- Lifted more than 75 lbs
- Daily (flooring department)
- Daily counts of merchandise
- Stocked merchandise
- Cleaned store
- General maintenance
- Repaired minor damages
Pool Operator/ Facility Manager
DRD Pool Services
05.2011 - 09.2013
- Job Duties: -maintained a safe work environment for pool guests and life guards on duty
- -Pool maintenance
- -Pool back washing
- Monitoring PH levels of the Water
- -CPR
- Certified
- -A.E.D
- Certified
P/T Assistant Manager
McDonald's
01.2010 - 08.2012
- Provided excellent customer service
- Worked in a fast pace environment
- Worked as a cashier (Walkin & drive though window)
- Gave accurate change to customers
- Worked as a cook
- Maintained a clean and safe work environment
- Used grill
- Enforced all health code procedures / policies
- Field payroll when necessary
Education
High school or equivalent -
Coppin Academy
Baltimore, MD05.2014
Skills
- Microsoft Office
- Sales
- Marketing
- Typing
- CRM software
- Payroll
- Customer service
- Computer skills
- Cash handling
- Stocking
- Computer operation
- Loss prevention
- Cooking
- Front desk
- Microsoft Excel
- Facilities management
- Clerical experience
- Forklift
- CPR
- Microsoft Outlook
- Word processing
- Data entry
- Microsoft Word
- Dealership experience
- Training & development
- Social media management
- Bookkeeping
- Plumbing
- Social media marketing
- Painting
- Communication skills
- Cleaning
- Construction
- Cashiering
- Assistant manager experience
- Business development
- Administrative experience
- Heavy lifting
- Phone etiquette
- Drywall
- Microsoft Powerpoint
- Event planning
- Time management
- Cherry picker
- Automotive diagnostics
- Lifeguard
- Security
- Freight
- Carpentry
- Handyman
- Painting (5 years)
- Property management
- OSHA
- Commercial construction
- Mobile applications
- Remodeling
- Management
- Facilities Maintenance
- Electrical Experience
- Inside sales
- Outside sales
- Project management
- Residential construction
- Industrial equipment
- Automotive repair
- Porter experience
- Customer relationship management
- Telecommunication
- Relationship management
- Direct sales
- Accounting software
- Windows
- Help desk
- Hotel experience
- Analysis skills
- Construction painting
- Telemarketing
- Conflict management
- Mobile devices
- Negotiation
- Photography
- Staff training and development
- Strategic planning
- Business growth
- Operations management
Certification
- Driver's License, Present
- Forklift Certification, 06/01/15 to Present
- Non-CDL Class C, 05/01/24 to 05/01/29
- OSHA 10, 08/01/21 to Present
- OSHA 30, Present
- Scissor Lift Certification, 03/01/14 to Present
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 10 staff members.
- Achieve High sales through effectively helping with Promo
Languages
German
Native or Bilingual
Spanish
Limited Working
Timeline
Independent Business Owner
Self-employeed
05.2023 - Current
Journeyman Painter/Foreman
BEM Inc
08.2022 - 01.2023
Internet Sales Manager
Dublin Nissan
01.2022 - 05.2023
Sales Consultant
Nissan
10.2019 - 01.2020
TXM Technician Manager
Toyota
11.2017 - 08.2019
Painter/Laborer
Creative Changes
03.2017 - 09.2019
Detailer
Honda
01.2016 - 01.2017
Inbound Dock Worker
Oak Harbor Freight Lines
08.2015 - 12.2015
Handyman Services
Nuances Construction Inc
07.2014 - 05.2018
Office Assistant
Laser Synergy Center
05.2014 - 08.2015
Sales Associate / Customer Service Representative
Lowes
03.2013 - 06.2014
Pool Operator/ Facility Manager
DRD Pool Services
05.2011 - 09.2013
P/T Assistant Manager
McDonald's
01.2010 - 08.2012
High school or equivalent -
Coppin Academy
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