Charles Mays
Rachel,WV
Summary
Dynamic and results-driven professional with extensive experience at the Federal Bureau of Investigation, excelling in program evaluation and strategic planning. Proven ability to enhance operational efficiency and foster cross-functional collaboration. Adept in data analysis and committed to delivering high-quality outcomes while maintaining strong client relationships.
Overview
36
36
years of professional experience
Work History
Supervisory Management and Program Analyst
Federal Bureau of Investigation Headquarters
Clarksburg, West Virginia
09.2020 - 03.2025
- Created comprehensive documentation outlining procedures for each aspect of the program lifecycle from inception through completion.
- Researched emerging technologies which could be leveraged in order to improve overall efficiency or reduce costs associated with running certain programs.
- Provided technical support during the implementation phase by troubleshooting any issues that arise along the way.
- Drafted contracts between vendors and internal teams as needed while ensuring compliance with applicable laws.
- Collaborated with cross-functional teams to ensure successful program execution.
- Developed training materials for staff members responsible for managing the various programs.
- Developed and maintained a database of program information to track progress and identify areas for improvement.
- Prepared periodic reports on the status of each program initiative including progress updates, challenges encountered, and successes achieved.
- Participated in meetings with senior management team members in order to discuss key objectives related to ongoing projects.
- Coordinated with stakeholders to ensure that all aspects of the program are properly implemented according to established guidelines.
- Assisted in developing new program initiatives through creating detailed project plans, timelines, and budgets.
- Performed data analysis using specialized software applications to uncover insights about program performance and efficacy.
- Managed day-to-day operations of multiple programs simultaneously while ensuring quality standards are met throughout all phases.
- Interviewed team leaders and recommended new strategies for motivating team members to boost productivity.
- Identified opportunities for productivity increases with deconstruction of analyses and reports.
- Documented company organization in multimedia presentations to explain organizational structure.
- Created customer-facing reports and documents to maximize transparency.
- Investigated internal operations to define current operational strategies.
- Offered input on key decisions and strategic plans, evaluating ongoing program data.
- Delivered consistent reports to chart profits and note inefficiencies.
- Reviewed established procedures to assess areas in need of improvement.
- Devised new and improved records management programs to organize and protect data.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
Legal Administrative Specialist
Federal Bureau of Investigation Headquarters
Clarksburg, West Virginia
12.2004 - 09.2020
- Prepared letters and memos to clients, vendors, and government agencies.
- Assisted attorneys with research projects by gathering relevant information from the internet or other sources.
- Performed clerical duties such as sorting mail, faxing documents, answering emails and transcribing dictation.
- Organized client files including opening new cases in the computer system; created chronologies of events and tracked deadlines.
- Monitored docket activities related to assigned cases; updated attorneys on any changes in status or due dates.
- Assisted with document production tasks such as creating binders for trial exhibits or assembling appellate books.
- Composed routine legal documents such as contracts, pleadings, briefs, wills, trusts and real estate closing statements.
- Reviewed completed work for accuracy before submitting it back to attorney for review and approval process.
- Scanned documents into electronic format for storage in company databases; filed hard copies appropriately.
- Proofread legal documents prior to submission ensuring accuracy of content and formatting requirements were met.
- Managed multiple projects simultaneously while meeting tight deadlines without sacrificing quality of work product.
- Coordinated court filings including preparation of all required forms; monitored progress until resolution was reached.
- Developed and maintained filing systems for legal documents, correspondence, and other materials.
- Answered incoming calls in a professional manner; directed inquiries to appropriate personnel as needed.
- Inputted data into case management software programs; produced reports as requested by attorneys.
- Coordinated correspondence between attorneys and clients for active cases and other matters.
- Helped draft, edit, and transmit legal documentation such as motions and letters.
- Supported attorneys in multiple practice groups with clerical and bookkeeping needs.
- Mentored junior team members and managed employee relationships.
- Handled confidential information with discretion and integrity.
- Arranged case files and maintained records and notebooks.
- Organized and prioritized caseloads for attorneys.
- Drafted or reviewed legal documents and precedents to support case preparation.
- Compiled meeting agendas and supportive materials ahead of meetings.
- Coordinated multiple schedules using online calendaring system.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Composed, edited and typed complex memos and reports with job-related software.
- Acted as liaison between clients, vendors and attorneys.
Program Analyst
Federal Bureau of Investigation
Clarksburg, West Virginia
10.1998 - 12.2004
- Developed new processes and procedures to improve program efficiency.
- Generated comprehensive reports summarizing program outcomes for senior leadership review.
- Provided technical assistance in the development of project plans, budgets, and timelines.
- Evaluated operational activities across departments in order to create more efficient workflows.
- Coordinated cross-functional teams to ensure successful project completion.
- Responded promptly to inquiries from stakeholders regarding their involvement in programs.
- Established strong working relationships with external partners providing support services for programs.
- Reviewed existing policies and procedures related to programs operations in order to make improvements as needed.
- Created surveys and questionnaires to collect feedback from stakeholders regarding program effectiveness.
- Monitored progress of programs by collecting and analyzing performance data against established metrics.
- Developed and implemented strategies to analyze, evaluate, and improve program performance.
- Managed multiple projects simultaneously while meeting deadlines in a fast-paced environment.
- Collaborated with internal teams to design innovative solutions to meet organizational goals.
- Prepared presentations outlining findings from research studies and program evaluations.
- Identified areas for improvement through data-driven decision making processes.
- Coordinated with stakeholders to ensure all necessary information was gathered for analysis.
- Facilitated training sessions on best practices for project management and evaluation techniques.
- Created customer-facing reports and documents to maximize transparency.
- Offered input on key decisions and strategic plans, evaluating ongoing program data.
- Developed training materials to improve onboarding strategies and optimize company orientation protocol.
- Delivered consistent reports to chart profits and note inefficiencies.
- Performed research and analyzed content of records to make disclosure determinations.
- Implemented unique methods and methodologies, which helped reduce, and resolve issues.
- Conducted record searches and coordinated with other units on procedural problems involving complex cases.
- Assessed employees through on-site observation and interviews to determine strengths and weaknesses in work performance, methods, and team functions.
- Researched and led investigations into various areas to drive improvements and devise new processes.
- Reviewed established procedures to assess areas in need of improvement.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Statistical Assistant
Federal Bureau of Investigation Headquarters
Clarksburg, WV
06.1994 - 10.1998
- Developed and maintained databases of collected information.
- Implemented strategies for improving the quality and accuracy of collected statistics.
- Conducted research on various statistical topics.
- Compiled quantitative data from multiple sources into a single report.
- Collaborated with colleagues on the development of new models for analyzing data.
- Maintained accurate records of all data sets used in research activities.
- Coordinated with other departments to ensure accuracy of collected data.
- Generated reports for senior management based on the analysis of data.
- Prepared presentations summarizing findings from statistical analyses.
- Interpreted results of complex analyses and provided meaningful insights to stakeholders.
- Utilized predictive analytics techniques to forecast future trends in given areas.
- Evaluated current processes related to collecting and analyzing data for potential improvements.
- Analyzed large datasets to identify trends and patterns in data.
- Managed projects involving the collection, compilation, and analysis of statistical information.
- Developed and evaluated statistical data for individual studies.
- Applied knowledge in mathematics, statistical analysis and forecasting to break down and utilize information.
- Compiled statistics from production or sales records, quality-control or test records, timesheets and survey sheets.
- Presented data by computer readouts, graphs, charts, tables, and written reports.
- Implemented quality control assessments to promote improved reviews of data.
- Computed and analyzed data using statistical formulas and computers or calculators.
- Filed data and related information to maintain and update databases.
Loan Officer
Fairmont Federal Credit Union
Fairmont , WV
01.1989 - 06.1994
- Prepared reports detailing loan portfolio performance metrics.
- Participated in community events to promote bank's consumer lending services.
- Performed quality assurance reviews on all closed loans for compliance purposes.
- Verified accuracy of loan documents prior to approval.
- Explained various types of loans available to customers and their associated terms and conditions.
- Analyzed financial data to determine the feasibility of granting loans.
- Researched account issues as needed when discrepancies arise between borrower records and actual payment history.
- Negotiated terms and conditions of loan contracts.
- Assisted in the development of new products and services for loan customers.
- Approved or denied loan applications based on established guidelines.
- Maintained current knowledge regarding new laws, regulations, policies, procedures, products, services. related to consumer lending operations.
- Reviewed credit histories, income statements, and other financial information of loan applicants.
- Provided customer service support throughout the entire process from application through closing.
- Identified opportunities for cross-selling additional products and services.
- Processed payments received from borrowers in accordance with established policies and procedures.
- Developed and maintained relationships with potential customers to increase loan business.
- Developed and maintained knowledge of available loan products, processing procedures and underwriting and general departmental guidelines.
- Delivered high levels of customer service to facilitate smooth processes.
- Educated customers on variety of loan products and available credit options to promote valuable decision-making.
- Recommended loan approvals and denials based on customer loan application reviews.
- Approved loan within specified limits or referred to appropriate approval level.
- Answered customer inquiries involving rates, products and loan application status to facilitate quality customer service.
- Met with applicants to obtain information for loan applications and answer questions about process.
- Analyzed applicants' financial status and credit and property evaluation to determine feasibility of granting loan.
- Executed loan origination process and ordered credit reports, appraisals and preliminary title reports.
- Obtained and compiled copies of loan applicants' credit histories, corporate financial statements and other financial information to update credit and loan files.
- Reviewed loan agreements to confirm completeness and accuracy.
- Performed daily maintenance of loan applicant database.
- Improved loan applications and documentation by informing applicant of additional requirements.
- Maximized company profitability with appropriate pricing of new loan originations, fee income and selling of products and services.
- Reviewed loan agreements to verify completeness and accuracy according to applicable policies.
- Assessed feasibility of loan approval by reviewing financial histories, available credit and current employment.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Met with applicants to obtain information for loan applications and answer questions about processes.
- Reviewed credit histories from applicants and determined feasibility of granting requested loans.
- Analyzed applicant financial and credit status, evaluating assets and risk to determine loan feasibility.
- Identified valuable solutions for customers with credit problems.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Verified client financial information to determine creditworthiness and loan eligibility.
- Informed customers of loan application requirements and deadlines.
- Reviewed client documentation and contracts for discrepancies and mistakes.
- Evaluated and approved loan applications based on established criteria.
- Approved or denied loan applications and explained reasoning behind decisions.
Education
Some College (No Degree) - Business Administration And Management
Fairmont State College
Fairmont, WVSkills
- Document preparation and data entry
- Legal research and case management
- Court filing and project coordination
- Client communication and confidentiality management
- Microsoft Office proficiency
- Legal research
- Case management
- Document preparation
- Microsoft Office
- Data entry
- Client communication
- Project coordination
- Team collaboration
- Time management
- Quality assurance
- Procedural documentation
- Electronic filing systems
- Calendar management
- Legal writing
- Document review
- File management
- Litigation support
- Legal ethics
- Legal analysis
- Interpersonal skills
- Problem-solving abilities
- Document scanning
- Reliability
- Work Planning and Prioritization
- Client relations
- External communications
- Legal documentation
- Legal document processing
- Prioritization skills
- Organizational skills
- Teamwork
- Case files organization
- Critical thinking
- Project management
- Data analysis
- Regulatory compliance
- Program evaluation
- Process improvement
- Cross-functional collaboration
- Effective communication
- Problem solving
- Report writing
- Database management
- Strategic planning abilities
- Proficient in [software]
- Business process improvement
- Technical support
- Training development
- Software development
- Strategic planning
- Leadership development
- Change management
- Performance management
- Professional demeanor
- Written communication
- Employee training
- Operations management
- Personnel interviewing
- Analytical skills
- Business intelligence
- Client relationship management
- Attention to detail
- Creating project plans
- Business administration
- Multitasking Abilities
- Interpersonal communication
- Time management abilities
- Procedure analysis
- Multitasking
- Analyze data
- Requirement gathering and analysis
- Organizational management
- Operational efficiency
- Problem-solving aptitude
- Multitasking capacity
- Business continuity planning
- Program development
- Customer service
Timeline
Supervisory Management and Program Analyst
Federal Bureau of Investigation Headquarters
09.2020 - 03.2025
Legal Administrative Specialist
Federal Bureau of Investigation Headquarters
12.2004 - 09.2020
Program Analyst
Federal Bureau of Investigation
10.1998 - 12.2004
Statistical Assistant
Federal Bureau of Investigation Headquarters
06.1994 - 10.1998
Loan Officer
Fairmont Federal Credit Union
01.1989 - 06.1994
Some College (No Degree) - Business Administration And Management
Fairmont State College
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