Charles Mckay
Waterbury
Summary
Experienced leader with a proven track record of delivering exceptional customer service and fostering strong interpersonal relationships. Seeking opportunity with a forward-thinking organization to contribute to a team-oriented environment that values professional development and career advancement. Eager to leverage skills and experience to drive success and growth within the company.
Overview
24
24
years of professional experience
Work History
Shipping Clerk
Amazon Warehouse
08.2019 - Current
- Interacted with multiple shipping companies and their representatives.
- Allocated trailers to dock doors and cross docks to boost operational efficiency.
- Increased trailer efficiency to manage shipping costs.
- Implemented plans to enhance dock efficiency on schedule.
- Enhanced efficiency in Staging PODs by optimizing resource allocation.
- Monitored schedules to ensure on-time completion.
- Executed dock and trailer tasks while maintaining rigorous safety standards.
- Coordinated execution of optimized dispatch routes.
Office Manager
New Dimension Project
01.2009 - 01.2019
- Executed administrative tasks to support seamless office operations.
- Coordinated human resource paperwork, including onboarding, background verifications, and new hire office arrangements.
- Supported record management for donors and participated in planning fundraising events.
- Facilitated communication between teams and the CEO regarding issues.
- Managed tasks swiftly and proactively, ensuring projects are completed successfully.
- Managed inventory of office equipment and supplies to ensure optimal functionality.
- Generates necessary reports.
- Utilizes Microsoft Office Suite, Google Suite, and business-specific software effectively.
- Resolved customer issues and provided high-quality service by efficiently addressing concerns.
Office/Warehouse Manager
German Almond Roasters
01.2007 - 01.2009
- Handled customer inquiries, processed orders and provided expertise on almond roasting machines.
- Kept comprehensive records of warehouse stock.
- Process online and phone orders as well as packing and shipping orders.
Assistant Manager
Girl Scouts of the USA
01.2006 - 01.2007
- Oversaw subordinate staff in a structured setting.
- Ensured accurate tracking of inventory levels.
- Executed store opening and closing procedures efficiently.
- Preserve financial liquidity and document transactions thoroughly.
- Handled orders received through digital and telephonic channels.
Department Manager
Target
01.2004 - 01.2006
- Directed team operations in dynamic settings.
- Increased sales through timely placement of advertisements and new products.
- Maintained a positive attitude in team settings.
- Functioned as the specialist within the designated domain.
- Oversaw operations of three departments.
Store Manager
Cell Phone Store
01.2001 - 01.2004
- Handled store opening and closing procedures efficiently.
- Demonstrated excellent customer service skills in addressing customer needs.
- Strengthened customer engagement through detailed product knowledge.
- Oversaw sales performance and activation processes for service providers.
Education
High school diploma -
James Hillhouse High School
New Haven, CT06.2003
Skills
- Warehouse Management
- Order Picking
- Shift Management
- Loss Prevention
- Assistant Manager Experience
- Administrative Experience
- Shipping & Receiving
- Clerical Experience
- Leadership
- Packaging
- Management
- Microsoft Word
- Merchandising
- Warehouse Experience
- Microsoft Office
- Microsoft Powerpoint
- Process Improvement
Timeline
Shipping Clerk
Amazon Warehouse
08.2019 - Current
Office Manager
New Dimension Project
01.2009 - 01.2019
Office/Warehouse Manager
German Almond Roasters
01.2007 - 01.2009
Assistant Manager
Girl Scouts of the USA
01.2006 - 01.2007
Department Manager
Target
01.2004 - 01.2006
Store Manager
Cell Phone Store
01.2001 - 01.2004
High school diploma -
James Hillhouse High School
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