Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Charles Mckelvey

Ottumwa,IA

Summary

Account Manager with a track record of enhancing client relationships and driving revenue growth through strategic initiatives. Expertise in problem-solving, negotiation, and communication, leading to improved processes and increased customer satisfaction. Proven ability to lead teams towards achieving common objectives while prioritizing financial results. Experienced in systematically managing accounts to maximize sales and successfully introducing new products to expand business networks.

Overview

17
17
years of professional experience

Work History

Account Manager

Iowa Beverage Systems
DesMoines, IA
11.2014 - Current
  • Formulated strategies to enhance revenue from existing accounts.
  • Created pricing models for products and services aligned with market conditions.
  • Analyzed client data to identify growth opportunities and inform strategy adjustments.
  • Monitored industry trends, recommending strategic changes based on insights.
  • Drafted comprehensive reports on account performance for senior management review.
  • Nurtured relationships with key accounts to drive customer satisfaction.
  • Provided technical support to customers, addressing needs promptly.
  • Engaged in brainstorming sessions to generate innovative business development ideas.

Route Sales Representative

Aramark Uniform & Career Apparel
Ottumwa, IA
10.2008 - 11.2014
  • Delivered product to customers in a safe and courteous manner.
  • Restocked shelves as needed in order to ensure adequate inventory levels for customers.
  • Adhered to company safety policies while operating company vehicle.
  • Ensured that the proper paperwork was completed for each delivery or pickup transaction accurately and efficiently.
  • Maintained accurate records of all deliveries and pickups.
  • Responded quickly to customer inquiries regarding products or services.
  • Loaded, unloaded, and delivered product in a timely manner.
  • Resolved any customer complaints promptly and professionally.
  • Utilized effective problem solving skills when resolving customer issues.
  • Maintained an organized work space at all times.
  • Provided excellent customer service by answering questions and resolving complaints in a professional manner.
  • Monitored stock levels on route trucks to ensure accuracy of inventory counts.
  • Developed and maintained relationships with current customers.
  • Continuously surpassed sales goals, optimizing profitability, and performance of assigned territory.
  • Promoted positive relationships with customers to maintain consistent sales.
  • Cross-sold additional products to customers depending upon merchandise needs.
  • Obtained receipts or signatures for delivered goods, collecting payment for services when required.
  • Resolved customers' complaints regarding products or services.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Cold-called prospective customers to provide details on company services or products.
  • Informed regular customers of new products or services and price changes.

Education

High School Diploma -

Ottumwa High School
Ottumwa, IA
05-1992

Skills

  • Account management
  • Client data analysis
  • Pricing strategy
  • Customer relationship management
  • Performance reporting
  • Strategic planning
  • Problem solving
  • Effective communication
  • Team collaboration
  • Negotiation skills
  • Time management
  • Persuasive communication expertise
  • Customer needs assessment
  • Account strategy development
  • Relationship building
  • Verbal and written communication

References

References available upon request.

Timeline

Account Manager

Iowa Beverage Systems
11.2014 - Current

Route Sales Representative

Aramark Uniform & Career Apparel
10.2008 - 11.2014

High School Diploma -

Ottumwa High School

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