Charles Mears
Davie,FL
Summary
Warehouse operations professional with solid experience in inventory management, logistics, and safety protocols. Strong focus on team collaboration, ensuring efficiency and reliability in dynamic environments. Skilled in forklift operation, order fulfillment, and inventory control. Known for adaptability and delivering consistent results under changing conditions.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Warehouse Operations Associate
SST Marine Consulting
07.2024 - Current
- Contributed to increased productivity through effective collaboration with team members and supervisors on daily tasks.
- Collaborated closely with other departments such as purchasing, production and sales teams in order to resolve any potential issues related to stocking or availability.
- Participated actively in weekly team meetings, sharing ideas and suggestions for continuous improvement opportunities.
- Streamlined warehouse processes by implementing efficient inventory management systems.
- Operated various warehouse equipment safely and efficiently, including forklifts, pallet jacks, and hand trucks.
- Trained new hires on warehouse procedures, promoting a consistent approach to operations across the team.
Warehouse/Forklift Operator
Spectra Baby USA
04.2023 - 06.2024
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Built pallets and loads for partial and mixed pallets, wrapped finished pallets and staged pallets and loads into truck when ready for shipment.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Received products using frequency scanners, unloaded shipments from trucks and fulfilled and organized orders to streamline customer delivery processes.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Ensured timely deliveries by efficiently loading and unloading trucks with the use of forklifts.
Customer Service Representative
Nations Benefits
11.2022 - 04.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Reach Truck Operator
Pet Supermarket Inc.
10.2022 - 11.2022
- Operated equipment safely and efficiently to prevent damage to items and avoid injuries.
- Assisted with training new employees on reach truck operation and best practices in warehouse settings.
- Participated in regular safety meetings, staying up-to-date on best practices for reach truck operation.
- Provided support during peak times, willingly working overtime hours when necessary to meet customer demands.
- Improved warehouse efficiency by accurately operating reach trucks for order picking and pallet storage.
- Ensured proper weight distribution on pallets, avoiding potential safety hazards during transport or storage.
Forman Sales
Kissel Lawn Service
02.2019 - 11.2022
- Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
- Maintained a safe working environment through adherence to safety protocols and regular site inspections.
- Ensured timely completion of projects with effective time management and prioritization of tasks.
- Checked equipment to determine if maintenance was required.
- Inspected completed work to verify quality standards and compliance with criteria.
- Addressed issues proactively, resolving problems quickly to minimize delays in project timelines.
- Enhanced team productivity by providing clear direction, setting expectations, and offering constructive feedback.
- Reviewed project details to specify correct materials and equipment for job sites.
Customer Service Manager
Sparez Bowling Alley
03.2016 - 12.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Collaborated with sales teams to develop tailored solutions for prospective clients, resulting in increased revenue generation opportunities.
Production Control Analyst
Unipres North America
02.2012 - 02.2019
- Streamlined inventory management for optimal product availability and reduced waste.
- Developed and maintained detailed production plans, ensuring alignment with company objectives and customer needs.
- Established strong relationships with suppliers, negotiating favorable terms for materials procurement that supported both quality assurance and cost control objectives.
- Enhanced production efficiency by implementing new scheduling and tracking systems.
- Monitored performance metrics to assess progress towards established goals, adjusting strategies as needed to stay on track.
- Facilitated cross-training initiatives among team members, promoting skill development across various areas of expertise within the organization.
- Worked with managers to plan and coordinate production tasks.
- Developed systems to expedite production and cut costs by [Number]%.
Service Writer/Mechanic
Pep Boys Auto Parts & Service
04.2009 - 12.2011
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Assisted in inventory management, helping maintain appropriate stock levels for parts department.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Logged work orders and change orders into [Software] database to track job status.
Operations Manager
Southern Foliage & Liner
10.2000 - 03.2009
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
Education
High School Diploma -
Charles W Flanagan High School
Pembroke Pines, FL06.2002
Skills
- Warehouse Safety
- Loading and unloading
- Order Picking
- Shipping and receiving
- Packaging and Labeling
- Warehouse equipment maintenance
- Pallet jacking
- Stock control
- Problem-Solving
- Attention to Detail
- Picking and Packing
- Sorting and Labeling
- Clear Communication
- Warehouse Organization
- Material Handling
- Heavy Lifting
Certification
- Electric Pallet Jack Certification – Various Providers.
- Pallet Jack Certification – Various Providers.
- Basic Life Support(BLS)-American Heart Association or Red Cross.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
- Boom Lift Operator Training – Various Providers.
- Order Picker Forklift Operation Certification – Various Providers.
Timeline
Warehouse Operations Associate
SST Marine Consulting
07.2024 - Current
Warehouse/Forklift Operator
Spectra Baby USA
04.2023 - 06.2024
Customer Service Representative
Nations Benefits
11.2022 - 04.2023
Reach Truck Operator
Pet Supermarket Inc.
10.2022 - 11.2022
Forman Sales
Kissel Lawn Service
02.2019 - 11.2022
Customer Service Manager
Sparez Bowling Alley
03.2016 - 12.2019
Production Control Analyst
Unipres North America
02.2012 - 02.2019
Service Writer/Mechanic
Pep Boys Auto Parts & Service
04.2009 - 12.2011
Operations Manager
Southern Foliage & Liner
10.2000 - 03.2009
- Electric Pallet Jack Certification – Various Providers.
- Pallet Jack Certification – Various Providers.
- Basic Life Support(BLS)-American Heart Association or Red Cross.
- First Aid, CPR, AED Certification - American Red Cross or American Heart Association.
- Boom Lift Operator Training – Various Providers.
- Order Picker Forklift Operation Certification – Various Providers.
High School Diploma -
Charles W Flanagan High School
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