Charles Mertz
Peoria,AZ
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Candidate seeking employment with company searching for flexible hard worker ready to learn and contribute to team success.
Overview
8
8
years of professional experience
Work History
Lead Build Technician
Bank Of America, HP Division, PHX
Phoenix, AZ
05.2022 - Current
- Performed maintenance tasks on PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Maintained and monitored server room, wireless network and other server infrastructure, keeping systems running smoothly.
- Imaged and prepared 50 new computers daily for integration into company networks and systems.
- Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
Merchandising Assistant Store Manager
The Home Depot Inc
Boulder, CO
05.2020 - 06.2021
- Managed purchasing process for entire department
- Supervised 185 employees on merchandising team
- Promoted new product releases and limited edition items to drive sales
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
- Organized schedules, workflows and shift coverage to meet expected business demands.
Department Supervisor
The Home Depot Inc
Westminster, CO
04.2018 - 05.2020
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Mentored 15 employees and instructed on management of complicated sales, complex issues and difficult customers
- Organized and updated schedules to optimize coverage for expected customer demands
- Enhanced sales by implementing merchandising and promotional improvements
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Shift Lead
Noah's New York Bagels
Walnut Creek, CA
03.2016 - 01.2018
- Completed opening and closing duties to facilitate business operations
- Coached and trained 12 employees and created daily work schedules and assignments to boost efficiency and enhance operations
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
Education
High School Diploma -
Cabrillo High School
Lompoc, CA05.2010
Skills
- Management
- Development
- Leadership
- People skills
- Hardware and Software Configuration
- Organization and Prioritization
- Service Schedule Coordination
- Microsoft Active Directory
- CompTIA A certified
Timeline
Lead Build Technician
Bank Of America, HP Division, PHX
05.2022 - Current
Merchandising Assistant Store Manager
The Home Depot Inc
05.2020 - 06.2021
Department Supervisor
The Home Depot Inc
04.2018 - 05.2020
Shift Lead
Noah's New York Bagels
03.2016 - 01.2018
High School Diploma -
Cabrillo High School
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