Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Charles Mikesell

Ione,CA

Summary

Dedicated and reliable Transit Bus Driver with a clean driving record from Sacramento Transit, skilled in conflict resolution and customer service. Proven ability to enhance passenger satisfaction through effective communication and safe driving practices, contributing to improved on-time performance and operational efficiency. Committed to maintaining high safety standards and fostering positive relationships with passengers.

Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.

Determined professional with dedication to hard work and team player attitude. Offers strong inventory management and product packaging abilities. Punctual and focused with physical strength to accommodate lifts up to [Number] pounds.

Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with [Number] years of experience working in busy [Type] environments.

Overview

22
22
years of professional experience

Work History

Van Driver

Blue Mountain Transit
04.2024 - 05.2025
  • Transported passengers safely to various destinations, ensuring adherence to schedule.
  • Conducted pre-trip inspections to maintain vehicle safety and compliance.
  • Assisted passengers with special needs, providing support and ensuring comfort during transit.
  • Maintained accurate logs of mileage, fuel consumption, and service records for reporting purposes.
  • Responded promptly to customer inquiries, enhancing overall passenger satisfaction.
  • Collaborated with dispatch team to optimize routing and improve operational efficiency.
  • Implemented best practices for safe driving and passenger assistance protocols.
  • Trained new drivers on company policies and procedures to ensure consistent service quality.

Transit Bus Driver

Sacramento Transit
10.2023 - 02.2024
  • Transported passengers safely and efficiently across designated routes.
  • Conducted thorough pre-trip and post-trip inspections to ensure vehicle safety.
  • Managed passenger boarding and fare collection, ensuring compliance with regulations.
  • Communicated effectively with dispatch regarding route changes and delays.
  • Assisted passengers with disabilities, providing support for safe transit access.
  • Maintained accurate logs of mileage, passenger counts, and incidents encountered.
  • Adapted to changing traffic conditions to optimize travel time and improve service reliability.
  • Demonstrated strong customer service skills by addressing passenger inquiries and concerns promptly.
  • Assisted passengers with special needs, ensuring accessibility and convenience during their transit.
  • Adhered to traffic laws while navigating various road conditions, contributing to an excellent safety record for the company.
  • Maintained a clean and comfortable bus environment for improved rider experience.
  • Drove bus to safely transport passengers over scheduled routes and authorized stops.
  • Ensured safety of all passengers by adhering to strict driving regulations and guidelines.
  • Fueled and performed pre-trip and post-trip inspections to support safe operating condition of vehicle.
  • Handled conflicts between riders diplomatically, promoting a peaceful atmosphere onboard the bus.
  • Reported any incidents or accidents promptly according to company protocols, assisting in investigations as needed.
  • Advised passengers of appropriate behavior to reinforce posted rules and maintain passenger safety.
  • Contributed to a decrease in route delays by effectively communicating with dispatchers and following schedule adjustments.
  • Provided passenger assistance, collected fares and offered schedule and route information.

Transit Bus Operator

Amador Transit
02.2023 - 10.2023
  • Operated transit buses efficiently, ensuring timely arrivals and departures for passengers.
  • Adhered to safety protocols and regulations, maintaining high standards of passenger safety.
  • Communicated effectively with dispatchers to coordinate service adjustments and route changes.
  • Assisted passengers with boarding and disembarking, providing exceptional customer service.
  • Monitored vehicle performance, reporting maintenance needs to ensure optimal operation.
  • Navigated complex routes while managing time constraints and passenger schedules.
  • Implemented best practices for cleanliness and upkeep of the bus interior and exterior.
  • Trained new operators on operational procedures, enhancing team efficiency and service quality.
  • Maintained a clean and functional vehicle, conducting thorough checks before each shift to ensure operational readiness.
  • Operated with safety and skill to avoid accidents and delays.
  • Assisted passengers with special needs, ensuring a comfortable and accessible transit experience for all riders.
  • Enhanced passenger satisfaction by providing timely and efficient transportation services.
  • Fostered a positive work environment by participating in team-building activities, sharing knowledge with colleagues, and maintaining a respectful attitude toward all passengers and coworkers.
  • Resolved conflicts among passengers calmly and efficiently, maintaining a safe environment for all riders throughout their journey.
  • Provided exceptional customer service, addressing rider concerns with patience and professionalism.
  • Increased route efficiency through careful planning and coordination with dispatchers and other transit team members.
  • Developed strong relationships with regular passengers, fostering a sense of trust and reliability in the transit system.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changing laws and guidelines affecting transportation operations.
  • Promoted public transit usage within the community through participation in outreach events and educational initiatives.
  • Finalized daily logs on schedule to update internal records and uphold DOT requirements.
  • Handled fare collection accurately, protecting company revenue through diligent recordkeeping and reporting procedures.
  • Accepted and processed fares.
  • Transported customers to and from [Location].
  • Contributed to continuous improvement efforts by participating in training sessions, workshops, or seminars relevant to the transit industry.
  • Assisted new operators in learning routes effectively through mentoring programs or ride-along sessions.
  • Improved on-time performance by effectively navigating traffic conditions and adjusting routes as necessary.
  • Supported emergency response efforts during natural disasters or other crises by coordinating closely with local authorities as needed.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Collaborated with fellow operators to optimize schedules and reduce gaps in service coverage.
  • Identified potential areas for improvement within daily operations based on personal observation or feedback from passengers.
  • Reduced accidents and maintained safety by adhering to strict driving regulations and guidelines.
  • Kept accurate logs of travel time data for use in refining scheduling algorithms and improving on-time performance across all routes.
  • Maintained clean and neat shuttle for passenger comfort.
  • Streamlined communication between dispatchers and drivers, improving overall system effectiveness during peak travel times.
  • Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
  • Provided information about routes, destinations and timelines to inform passengers.
  • Followed company policies and procedures and maintained compliance with standards.
  • Followed predetermined routes to consistently meet targets and maintain schedules.
  • Followed all relevant schedules for routes and arrivals.
  • Inspected bus for any mechanical issues before departure.
  • Aided passengers with disabilities or special needs.
  • Developed and maintained positive relationships with passengers and other drivers.
  • Operated large vehicles in difficult urban and rural conditions.
  • Completed daily reports covering trip details, vehicle maintenance actions, and reportable incidents.
  • Calculated and collected fares from passengers.
  • Assisted passengers with inquiries and requests during trips.
  • Adhered to safety regulations to verify wellbeing of passengers and fellow drivers.
  • Participated in regular training sessions to stay up-to-date on safety regulations and driving techniques.
  • Fostered safe bus environment by enforcing rules of conduct for passengers.
  • Checked vehicle daily for maintenance needs, personally handled common upkeep and reported serious concerns to supervisor.
  • Diffused potential passenger disputes with fairness and professionalism.
  • Inventoried bus emergency and first aid supplies and equipment.
  • Picked up and dropped off passengers at regularly scheduled locations by following strict time schedules.
  • Verified cleanliness and tidiness of bus through regular cleaning.
  • Updated and maintained accurate trip logs and records.
  • Provided passenger assistance, collected fares and offered schedule and route information.

Propane Delivery Driver

SUBURBAN PROPANE LP
10.2022 - 01.2023
  • Operated propane delivery truck, ensuring safe and timely distribution to customer locations.
  • Conducted pre- and post-trip vehicle inspections to maintain safety standards and operational efficiency.
  • Loaded and unloaded propane tanks, adhering to hazardous material handling protocols.
  • Managed customer service interactions, addressing inquiries and resolving delivery issues promptly.
  • Maintained accurate delivery logs and inventory records for compliance with regulatory requirements.
  • Coordinated with dispatch team to optimize delivery routes, reducing travel time and fuel consumption.
  • Implemented best practices for vehicle maintenance, contributing to reduced downtime and operational costs.
  • Demonstrated expertise in handling emergency situations such as gas leaks or equipment malfunctions professionally, prioritizing customer safety above all else.
  • Earned a reputation as a reliable driver with an excellent driving record, maintaining safe operation of the delivery vehicle at all times.
  • Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
  • Ensured accurate billing for customers by carefully calculating the amount of propane delivered at each stop using calibrated meters.
  • Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
  • Completed daily logs, timesheets, delivery tickets, vehicle inspection reports, and other required documentation in a timely manner.
  • Promoted company''s energy-saving products and services to customers during deliveries, resulting in increased sales revenue.
  • Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
  • Adapted quickly to changing weather conditions or road closures while delivering propane efficiently under challenging circumstances.
  • Achieved a high level of customer satisfaction with professional demeanor, friendly service, and prompt problem resolution during propane deliveries.
  • Strengthened relationships with key accounts through regular follow-ups on their propane needs and proactive resolution of any issues.
  • Contributed to team efficiency by collaborating with dispatchers, service technicians, and sales representatives for seamless communication.
  • Supported colleagues during peak seasons or staff shortages by stepping in to assist with additional deliveries without compromising quality or timeliness.
  • Implemented fuel-saving strategies like minimizing idling time and maintaining proper tire inflation to reduce operational costs for the company.
  • Continuously updated knowledge of industry trends, regulations, and safety guidelines through attending training sessions and workshops regularly.
  • Maintained a safe work environment by adhering to all company safety procedures and regulations during propane deliveries.
  • Facilitated inventory management at the warehouse by accurately tracking incoming shipments of propane tanks and supplies.
  • Enhanced route efficiency by utilizing GPS technology and planning optimal routes to minimize travel time between deliveries.
  • Increased client retention through exceptional customer service and addressing any concerns or questions about propane usage and safety.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Verified accuracy of all deliveries against order forms.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Kept detailed mileage and fuel reports to track overall fuel costs.
  • Delivered orders to customers to drive full satisfaction.
  • Operated delivery vehicles safely and efficiently.
  • Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
  • Maintained positive relationships with customers to promote continued business opportunities.
  • Handled customer concerns and issues by answering questions and escalating major problems to supervisor.
  • Immediately addressed problems with customers to promote speedy resolution.
  • Developed strong customer base through efficient and reliable service.
  • Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
  • Completed daily pre- and post-trip vehicle inspections.
  • Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
  • Communicated regularly with dispatcher for delivery route details and changes.
  • Maintained records of sales and customer information to support accuracy.
  • Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.

School Bus Driver

Calaveras Unified School District
01.2003 - 10.2022
  • Ensured student safety during transport by adhering to traffic regulations and conducting routine vehicle inspections.
  • Managed timely pickups and drop-offs, minimizing delays and maintaining schedules throughout daily routes.
  • Communicated effectively with parents and school officials regarding bus schedules and any changes or issues.
  • Trained new drivers on safety protocols, route navigation, and emergency procedures to enhance operational efficiency.
  • Monitored student behavior on the bus to promote a safe and respectful environment during transit.
  • Implemented pre-trip inspection checklists to maintain vehicle safety standards and reduce maintenance issues.
  • Adapted routes in response to weather conditions or road closures, ensuring continued service reliability for students.
  • Collaborated with transportation coordinators to optimize routing strategies, improving overall service delivery efficiency.
  • Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
  • Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
  • Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
  • Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
  • Transported passengers safely along prescribed routes according to tight schedules.
  • Enhanced student safety by strictly adhering to bus routes and schedules, as well as enforcing established behavior guidelines.
  • Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
  • Complied with all relevant state and federal regulations regarding school transportation services, ensuring the safety and well-being of students at all times.
  • Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
  • Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
  • Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
  • Adapted quickly to unexpected situations such as road closures or detours while maintaining composure under pressure to ensure timely arrivals at destinations.
  • Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
  • Collaborated with school administrators to address any behavioral issues arising during transportation effectively.
  • Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
  • Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
  • Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
  • Communicated information to parents to promote good communication and transparency.
  • Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
  • Upheld high standards of cleanliness for the school bus interior by performing regular cleaning tasks after each trip.
  • Improved on-time performance with efficient route planning, taking into consideration traffic patterns and weather conditions.
  • Coordinated closely with colleagues during field trips or special events to provide seamless transportation services for all participants involved.
  • Kept parents informed of schedule changes or other relevant updates through clear communication channels.
  • Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
  • Assisted students with boarding and exiting bus to reduce safety issues.
  • Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
  • Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
  • Increased overall student satisfaction by attending to individual needs and addressing any concerns expressed during transportation experiences.
  • Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
  • Engaged positively with students and fostered a supportive and respectful atmosphere on the bus.
  • Contributed to development of new emergency evacuation procedure, enhancing overall passenger safety.

Education

GED -

Maricopa Community Colleges, South Mountain Community College
Phoenix, AZ
01-1979

Skills

  • Conflict resolution techniques
  • Customer service
  • Strong communication skills
  • Safe driving practices
  • Patience and composure
  • Reliability and punctuality
  • Defensive driving techniques
  • Accident prevention strategies
  • Adaptable to changing conditions
  • Physical stamina and strength
  • Route planning
  • Flexibility in scheduling
  • Navigation proficiency
  • Record keeping
  • Vehicle maintenance
  • Preventive Maintenance
  • Cargo handling
  • Basic mechanical aptitude
  • Problem-solving capacity
  • Load analysis
  • Shipment verification
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Time management
  • Attention to detail
  • Efficiency and time management
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Loading and unloading
  • Reliability
  • Excellent communication
  • Strong working relationships
  • Dependability and honesty
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Customer relationships
  • Adaptability and flexibility
  • Valid Driver's license
  • Decision-making
  • Ability to lift 50 pounds
  • Communication and interpersonal skills
  • Warehouse operations
  • Clean driving record
  • Customer support
  • Relationship building
  • Commercial driving
  • Fluent in english
  • Team building
  • Basic math skills
  • Forklift operation
  • Self motivation
  • Commercial driving experience
  • First aid certified
  • Analytical thinking
  • Conflict resolution
  • Professionalism
  • Customer-oriented

Affiliations

  • American Legion Post 108

Timeline

Van Driver

Blue Mountain Transit
04.2024 - 05.2025

Transit Bus Driver

Sacramento Transit
10.2023 - 02.2024

Transit Bus Operator

Amador Transit
02.2023 - 10.2023

Propane Delivery Driver

SUBURBAN PROPANE LP
10.2022 - 01.2023

School Bus Driver

Calaveras Unified School District
01.2003 - 10.2022

GED -

Maricopa Community Colleges, South Mountain Community College

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Charles Mikesell