Charles Miller
York,PA
Summary
Experienced manager skilled in navigating fast-paced environments, dedicated to enhancing team effectiveness. Specializes in operations, customer service, and inventory management. Strong emphasis on teamwork and adaptability to shifting priorities. Results-focused with a history of optimizing processes.
Overview
8
8
years of professional experience
Work History
Swing Manager
McDonald's
Pennsylvania, United States
12.2022 - Current
- Certified in food safety according to PA Health Code standards.
- Generated sales and achieved business milestones through strategic initiatives.
- Structured a productive workplace to enhance employee performance and morale.
- Facilitated seamless role transitions in dynamic environments for successful shift management.
- Trained team members on various roles, leveraging deep positional knowledge.
- Collaborated with managers to ensure smooth operations while adhering to health regulations.
- Handled significant cash transactions accurately and efficiently.
- Resolved customer and business issues with effective problem-solving techniques.
Assistant Crew Trainer
McDonald's
Pennsylvania, United States
04.2018 - 12.2022
- Developed and implemented innovative training initiatives, including online modules and interactive software.
- Trained large groups consecutively, enhancing collaborative learning experiences.
- Guided new hires through online training programs and hands-on training protocols.
- Optimized time management skills to improve service delivery in fast-paced environments.
Prestige Beauty Advisor
Ulta Beauty
Pennsylvania, United States
07.2021 - 04.2022
- Collaborated effectively with co-workers and customers to identify optimal products for needs.
- Resolved customer issues promptly, providing step-by-step product usage instructions.
- Received and organized new inventory, enhancing display aesthetics for better visibility.
- Adhered to safety procedures and protocols while operating equipment.
- Utilized BOPIS/MIA system to assist customers in locating items at other locations.
- Coordinated shipments and deliveries to ensure timely product availability.
- Leveraged strong communication skills and product recommendations to cultivate customer relationships.
- Quickly learned about best product options to address customer needs and concerns.
Education
High School Diploma -
Red Lion Area Senior High School
York, Pennsylvania05.2020
Skills
- Client relations in beauty
- Brand management and identity
- Sales enhancement strategies
- Customer Service & Satisfaction
Timeline
Swing Manager
McDonald's
12.2022 - Current
Prestige Beauty Advisor
Ulta Beauty
07.2021 - 04.2022
Assistant Crew Trainer
McDonald's
04.2018 - 12.2022
High School Diploma -
Red Lion Area Senior High School