Summary
Overview
Work History
Education
Skills
Timeline
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Charles Miller

York,PA

Summary

Experienced manager skilled in navigating fast-paced environments, dedicated to enhancing team effectiveness. Specializes in operations, customer service, and inventory management. Strong emphasis on teamwork and adaptability to shifting priorities. Results-focused with a history of optimizing processes.

Overview

8
8
years of professional experience

Work History

Swing Manager

McDonald's
12.2022 - Current
  • Certified in food safety according to PA Health Code standards.
  • Generated sales and achieved business milestones through strategic initiatives.
  • Structured a productive workplace to enhance employee performance and morale.
  • Facilitated seamless role transitions in dynamic environments for successful shift management.
  • Trained team members on various roles, leveraging deep positional knowledge.
  • Collaborated with managers to ensure smooth operations while adhering to health regulations.
  • Handled significant cash transactions accurately and efficiently.
  • Resolved customer and business issues with effective problem-solving techniques.

Assistant Crew Trainer

McDonald's
04.2018 - 12.2022
  • Developed and implemented innovative training initiatives, including online modules and interactive software.
  • Trained large groups consecutively, enhancing collaborative learning experiences.
  • Guided new hires through online training programs and hands-on training protocols.
  • Optimized time management skills to improve service delivery in fast-paced environments.

Prestige Beauty Advisor

Ulta Beauty
07.2021 - 04.2022
  • Collaborated effectively with co-workers and customers to identify optimal products for needs.
  • Resolved customer issues promptly, providing step-by-step product usage instructions.
  • Received and organized new inventory, enhancing display aesthetics for better visibility.
  • Adhered to safety procedures and protocols while operating equipment.
  • Utilized BOPIS/MIA system to assist customers in locating items at other locations.
  • Coordinated shipments and deliveries to ensure timely product availability.
  • Leveraged strong communication skills and product recommendations to cultivate customer relationships.
  • Quickly learned about best product options to address customer needs and concerns.

Education

High School Diploma -

Red Lion Area Senior High School
York, Pennsylvania
05.2020

Skills

  • Client relations in beauty
  • Brand management and identity
  • Sales enhancement strategies
  • Customer Service & Satisfaction

Timeline

Swing Manager

McDonald's
12.2022 - Current

Prestige Beauty Advisor

Ulta Beauty
07.2021 - 04.2022

Assistant Crew Trainer

McDonald's
04.2018 - 12.2022

High School Diploma -

Red Lion Area Senior High School

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