Charles Mitchell

I have extensive experience in Customer Service and handling concerns whether face to face or telephone contact. I easily adapt to change and research when necessary to ensure I am proficient and knowledgeable regarding established standards and procedures. I am organized and when applicable, maintain records or sensitive documents and secure them when required. My time is utilized wisely, planning ahead to determine the best strategy for getting the most done in the shortest amount of time without compromise to quality. My personable and friendly demeanor puts my customers at ease and builds rapport and a level of trust, which generally ensures a seamless resolution, even when not to the favor of the customer. A bulleted list of my experience is listed below:

• 14 + years of customer service
• 10 + years Supervisory
• Troubleshooter for minor to general technological issues
• Proficient in time utilization and time management
• Team builder and player
• Excellent communication skills
• Conflict Resolution and de-escalation