Summary
Overview
Work History
Education
Skills
Timeline
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Charles Moore

Glendale,AZ

Summary

I am a hard-working, confident, and decisive leader who looks for opportunity to grow and develop not only myself, but those around me! I base my leadership off of a quote from Rosalynn Carter: "A good leader takes people where they want to go, a great Leader takes people not necessarily where they want to go, but where they ought to be!"

Overview

17
17
years of professional experience

Work History

Business Manager

Living Spaces
Glendale, AZ
11.2020 - 03.2024
  • Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
  • Conducted research on current industry trends to identify potential areas for improvement in business operations.
  • Analyzed customer feedback data to generate reports on customer satisfaction levels.
  • Developed financial models to analyze data and identify potential risks.
  • Created reports, presentations, and other documentation for leadership team.
  • Analyzed large datasets using statistical methods and software programs.
  • Identified opportunities for process improvements across the organization.
  • Developed strategies to optimize operational efficiency and reduce costs.

Supervisor

Living Spaces
Glendale, AZ
11.2017 - 11.2020
  • Manages the performance reporting of the distribution center department including establishing and tracking daily performance standards
  • Works with department managers to establish the daily and weekly goals and objectives and ensures proper execution of tasks.
  • Establish business relationships with key partners, i.e. peers, leadership, Human Resources, Asset Protection, Inventory Control, and Transportation
  • Plan and schedule distribution services, including receiving, shipping, and handling returned/damaged goods and administrative activities

Mortgage Banker

BMO Harris Bank
Glendale, AZ
08.2016 - 08.2017
  • Provided customer service to clients by responding to inquiries, addressing concerns and resolving issues.
  • Analyzed financial information provided by customers to determine appropriate loan products for their needs.
  • Assisted in the preparation of loan applications by gathering all required documents and verifying accuracy of data entered.
  • Conducted credit checks on potential borrowers and reviewed results with management team.
  • Performed loan processing duties including ordering appraisals, title reports, verification of employment and other related tasks.
  • Reviewed loan files for completeness prior to submission to underwriting department.
  • Maintained accurate records of mortgage loans in company database system.
  • Ensured compliance with federal regulations such as TRID, RESPA, FHA and VA guidelines.

Student Advisor

DeVry University
Phoenix, AZ
08.2014 - 08.2016
  • Assisted in the development of student advising plans and goals.
  • Maintained detailed records of all student interactions.
  • Counseled students on how to select appropriate courses for their major program of study.
  • Developed strategies for improving student engagement in class activities and discussions.
  • Created a database of available scholarships and other financial aid opportunities.
  • Researched college policies, procedures, regulations, and curriculum requirements.
  • Monitored attendance records for accuracy and completeness.
  • Assisted students with accessing individual records and transcripts for diverse needs.

Civil Affairs Specialist

US Army Reserve
Phoenix, AZ
02.2007 - 02.2015
  • Developed and implemented civil-military operations plans for disaster relief missions.
  • Coordinated with government agencies to plan and implement humanitarian assistance projects.
  • Assisted in developing strategies to improve relations between local governments and citizens in affected areas.
  • Provided guidance on laws, regulations, policies, procedures and practices related to civil affairs operations.
  • Drafted reports outlining results of civil affairs initiatives for review by senior staff members.
  • Analyzed data from surveys conducted among local populations to assess needs for reconstruction efforts.
  • Coordinated with NGOs working in conflict zones to develop strategies for improving security conditions.
  • Maintained professionality and efficiency while working closely with leadership.

Education

Bachelor of Science - Accounting And Finance

DeVry University
Phoenix, AZ
04-2016

Skills

  • Budget Compliance
  • Accounting Management
  • Customer Satisfaction
  • Financial Forecasting
  • Cost Control And Budgeting
  • Budget Management
  • Business Analysis
  • Financial Strategy Management
  • Presentation Design
  • Report Generation
  • Cost-Benefit Analysis
  • Staff Training
  • Research
  • Performance Goals

Timeline

Business Manager

Living Spaces
11.2020 - 03.2024

Supervisor

Living Spaces
11.2017 - 11.2020

Mortgage Banker

BMO Harris Bank
08.2016 - 08.2017

Student Advisor

DeVry University
08.2014 - 08.2016

Civil Affairs Specialist

US Army Reserve
02.2007 - 02.2015

Bachelor of Science - Accounting And Finance

DeVry University

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Charles Moore