Charles Moore
Daytona Beach,FL
Summary
Dynamic and results-oriented manager with a proven track record of driving innovation and achieving success in challenging environments. Skilled in identifying opportunities for growth and improvement while consistently demonstrating a positive attitude. Committed to continuous learning and professional development, ready to contribute effectively to organizational goals. Fully authorized to work in the US for any employer and eager to leverage skills in a role that presents new professional and personal challenges.
Overview
43
43
years of professional experience
Work History
Retail Manager
Metz Culinary Management
07.2022 - Current
- Led team to enhance customer service standards and improve overall satisfaction.
- Completed daily paperwork and computer entry of sales data as established by management.
- Exhibited excellent people skills during interaction with employees and customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Boosted team morale and productivity by implementing staff recognition program that acknowledged outstanding customer service.
- Conducted regular performance reviews, identifying opportunities for staff development and career progression.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Catering Manager
Metz Culinary Management
08.2021 - Current
- Developed and implemented catering menus tailored to client preferences and dietary requirements.
- Trained and supervised catering staff to maintain high service standards and operational efficiency.
- Successfully managed a diverse range of events including weddings, corporate functions, and special occasions, consistently exceeding client expectations.
- Coordinated with event planners for floor and table layouts, guest numbers, and overall catering needs.
- Met with clients to outline desired goals and prepared quotes for overall catering costs.
- Enhanced event satisfaction by planning and executing memorable catering experiences for clients.
- Worked with chefs to plan menus according to client needs and budgets.
- Coordinated logistics for multiple events simultaneously, maintaining seamless operations and timely execution.
Retail Manager
ERAU/Sodexo Dining
12.2018 - 07.2021
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise.
- Led team to enhance customer service standards and improve overall satisfaction.
- Managed food preparation, production and presentation according to quality standards.
- Planned and managed menus for weekly offerings.
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coordinated special events such as holiday to drive additional business.
- Established positive relationships with vendors, negotiated favorable terms, and ensured timely delivery of merchandise orders.
- Optimized staff scheduling, balancing workload and operational needs to maximize efficiency.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
General Manager
Daytona State College/Sodexo Dining
08.2017 - 12.2018
- Responded to customer concerns in a knowledgeable and professional manner.
- Established and managed effective controls for labor and inventory costs.
- Assessed employee schedules for effectiveness and approved all timesheets.
- Consistently adhered to quality expectations and standards.
- Reduced and controlled expenses.
- Upheld quality standards by monitoring and correcting work.
- Created and implemented highly effective and individualized solutions for clients.
- Implement cost-control measures to optimize budget efficiency and resource allocation.
- Manage inventory systems, reducing waste through effective stock management practices.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Catering manager
Sodexo
07.2013 - 08.2017
- Monitored staff members at all catering events and functions, providing in-depth instructions ahead of time.
- Brought in new business opportunities, which helped to drive catering revenues and ensured that quarterly and yearly goals were met.
- Worked with clients one on one to create enticing catering menus for an array of events from weddings and christenings to work parties and holiday meals.
- Coordinated catering events, ensuring seamless service and client satisfaction.
- Analyzed client feedback to refine menu offerings and service delivery strategies.
- Led team meetings, promoting collaboration and addressing operational challenges effectively.
- Managed high-quality food preparation and presentation, ensuring consistent client satisfaction.
- Developed comprehensive event proposals that clearly outlined deliverables, timelines, budget requirements based on client input.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Participated in industry conferences and networking events to stay current on trends within the catering sector continually.
Kitchen Supervisor
Sodexo
08.2012 - 07.2013
- Maintained optimal inventory levels and kept food costs in line with budget limitations.
- Oversaw food preparation, production and presentation according to quality standards.
- Planned and managed menus for weekly offerings and special events.
- Delegated tasks to team members to optimize productivity.
Catering Service Worker
Sodexo
01.2012 - 08.2012
- Welcomed guests with a personable attitude and smile, offering to bring their beverage orders while they reviewed the menu.
- Offered product recommendations when appropriate.
- Emphasized fast, friendly customer service.
- Served guests food as soon as it was prepared, which helped to ensure that it was eaten at the proper temperature.
Education
High School Diploma - Culinary
Roxbury High School
New Jersey07.1986
Skills
- Time management
- Operations management expertise
- Natural leader Organizational design
- Cost reduction Performance improvements
- Employee engagement Client relations
- Exceptional time management skills Employee development
- Adaptable food management
- Serv-safe certified
- Customer service
- Cash management
- Store operations
- Inventory control
Timeline
Retail Manager
Metz Culinary Management
07.2022 - Current
Catering Manager
Metz Culinary Management
08.2021 - Current
Retail Manager
ERAU/Sodexo Dining
12.2018 - 07.2021
General Manager
Daytona State College/Sodexo Dining
08.2017 - 12.2018
Catering manager
Sodexo
07.2013 - 08.2017
Kitchen Supervisor
Sodexo
08.2012 - 07.2013
Catering Service Worker
Sodexo
01.2012 - 08.2012
High School Diploma - Culinary
Roxbury High School