Charles Morrison
Rio Communities
Summary
- I enjoy learning new trades. I see them as a challenge to be successful.
- I have been in the transportation business for 30 years.
- Dedicated Transportation industry professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
- Motivated office skilled at meeting customer needs with expert support. Stays on top of demands in fast-paced environments by effectively using slow periods. Maintain organized, clean and safe work areas with diligent attention to important details.
- Focused on delivers consistent and professional work for every assignment. Offers 30+ years in Transportation industry environments and top-notch abilities in cargo and securement. Authorized to work in the US for any employer
Overview
24
24
years of professional experience
Work History
GSA Supervisor
Isleta Resort & Casino
04.2023 - Current
- Supervised daily operations, ensuring adherence to company policies and procedures.
- Mentored team members, fostering a culture of continuous improvement and collaboration.
- Implemented process enhancements that streamlined workflow and increased productivity.
- Conducted performance evaluations, providing constructive feedback to drive employee development.
- Valet guests vehicles.
- Hotel bell service.
- Coordinated cross-functional teams to achieve operational goals and resolve issues effectively.
- Developed training programs for new hires, enhancing onboarding efficiency and knowledge retention.
- Analyzed operational data, identifying trends to inform strategic decision-making and resource allocation.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
Driver Instructor
Kaiser Transport, Inc
07.2021 - 03.2023
- Work with new drivers and employees
- Onboarding (Hire Paper Work)
- Explain Company's Policies & Procedures
- Introduction to the Company
- Trip Planning
- Equipment Operation & Care
- Safe & Proper Securement, Tarping & Oversize Loads
- Prep them for their career with the Company
- File Dailey Reports
- Operate Microsoft & Apps
Property Manager
JL Gray Co. / Sandia Vista Apartments
05.2020 - Current
- Monitored leasing terms and conditions, making adjustments to standard leases when necessary.
- Mitigated unit vacancies through proactive lease renewals, frequent rental promotions, and tenant rewards programs.
- Conducted unit move-out inspections to identify necessary repairs and record damages.
- Maintenance, contact vendors and reports.
- Operated Microsoft & Apps
Self Employed Owner/Operator
K9 Design Grooming & Boarding / Villa Storge
06.2014 - 04.2020
- Collected and documented animal information such as weight, size, physical condition and food intake.
- Brushed coat, cut nails and cleaned ears to promote animal health and wellness.
- Calculated payments by keeping accurate daily log of time spent with dogs, detailing activities and services provided.
- Property maintenance, Prepare storage units for rental
- Promote and sales.
- Managed and maintained boarding for dogs & cats
- Set up pet day care
- Groomed & Bathed dogs
- Retail Sales
Radio Station Manager
Majestic Broadcasting
03.2011 - 05.2014
- Developed forward-thinking solutions to expected technical issues.
- Effectively with cross- functional teams in such areas as analysis, architecture, build and deployment.
- Checked equipment and components for defects.
- Created presentations detailing promotions and sales.
- Improve operations by working with team members and customers to find workable solutions.
- Created agendas and communication materials for meeting.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved customer satisfaction by finding creative solutions to problems.
- Earned reputation for good attendance and hard work.
- Recognized by management for providing exceptional customer service.
- Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.
- Manage and maintain broadcasting through sales and promotions.
Assistant Manager
Kmart
02.2008 - 03.2011
- Helped senior managers run smooth operations by independently handling day-to-day requirements.
- Improved customer relations, maintained brand loyalty, and recaptured lost revenue opportunities by smoothly handling escalated problems.
- Supported budget development and forecasting with cost-saving measures and revenue enhancements.
- Coordinated employee schedules to provide adequate coverage according to business demands.
- Maintained operational performance by skillfully handling opening and closing tasks.
- Delegated tasks to [Number] staff members and monitored completion to verify quality and completeness of work.
- Reviewed consumer trends and leveraged findings to forecast sales and inform purchasing requirements.
- Assisted with training and developing new [Type] team members in company policies, procedures, and standards.
- Boosted annual sales through targeted marketing campaigns and exclusive brand partnerships.
- Monitored performance of [Number]-employee team and implemented merit increases or corrective actions according to performance evaluations.
- Promoted products with successful sales based on effective planning, merchandising, and employee preparation.
- Increased revenue by collaborating with upper management to develop, implement, and monitor business improvements.
- Enhanced market penetration with [Type] and [Type] approaches.
- Reduced corporate costs by addressing shrinkage, employee turnover, and vendor pricing.
- Controlled labor costs by streamlining workflows based on expected demands.
- Directed daily store operations, including staff management, task delegation, merchandising, and customer service.
- Oversaw employee training and all staff management tasks.
- Kept all paperwork current and compliant with internal standards and legal requirements.
- Met customer demands by tracking market changes and adapting strategies to match.
- Contributed to effective decision-making with detailed reports on daily operations.
- Managed daily workloads by organizing effective schedules and delegating tasks.
Over the Road Truck Driver
Kaiser Transport Inc.
03.2002 - 04.2007
- Prevented problems while transporting dangerous goods by carefully following safety procedures.
- Maintained detailed paperwork and logs, including customer records and DOT-required documentation.
- Minimized safety issues with regular vehicle inspections and proper reporting of any incidents or concerns.
- Complied fully with applicable rules and regulations, including sizes and weights of loads, safe routes, and required break periods.
- Avoided delays by planning and adjusting routes to account for traffic and construction issues.
- Presented company professionally by keeping truck clean and in good operating condition.
- Switched easily between local and long-haul routes based on available work and company needs.
- Reduced shipment errors with routine checks on cargo, verifying details against paperwork.
- Drove routes up to [Number] miles to pick up and deliver diverse loads.
- Used trailers safely, coupling and uncoupling connections with consistency and skill.
- Checked vehicles to verify good working order of mechanical, safety, and emergency equipment.
- Complied with all license and transportation requirements, including maintaining proper weights and displaying correct markings.
- Managed efficient loading and unloading, monitoring processes and handling safe trailer coupling.
- Avoided delays by continuously monitoring weather and road conditions for hazards.
- Satisfied customer needs every day, including special rush deliveries and oversize loads.
- Maintained accurate records by processing accurate forms and payments.
- Secured cargo for transport using ropes, chains, and covers.
- Kept vehicle in good working order with regular maintenance and basic repairs.
- Met delivery targets consistently, mapping efficient routes manually and with GPS apps.
- Prevented load shifting by securing loads with ropes, chains and bracing.
Education
High school diploma - undefined
Gallup High School
Gallup, NM04.1981
Skills
- Computer Skills
- Preventive maintenance
- Tenant relations
- Sales and Promotions
- Customers Relations
- Follow Orders
Timeline
GSA Supervisor
Isleta Resort & Casino
04.2023 - Current
Driver Instructor
Kaiser Transport, Inc
07.2021 - 03.2023
Property Manager
JL Gray Co. / Sandia Vista Apartments
05.2020 - Current
Self Employed Owner/Operator
K9 Design Grooming & Boarding / Villa Storge
06.2014 - 04.2020
Radio Station Manager
Majestic Broadcasting
03.2011 - 05.2014
Assistant Manager
Kmart
02.2008 - 03.2011
Over the Road Truck Driver
Kaiser Transport Inc.
03.2002 - 04.2007
High school diploma - undefined
Gallup High School