Hi, I’m
Charles Morrow
Team Lead
Smyrna,TN
Summary
Organized team leader builds positive rapport, inspires trust and guides teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor.
Overview
6
years of professional experience
3
years of post-secondary education
Work History
Supreme LendingKnoxville, TN
Mortgage Loan Officer
02.2023 - Current
Job overview
- Reviewed loan files and updated to match current standards
- Worked with underwriters to fix application problems and resolve issues
- Explained different types of loans pertaining to client situations
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals
- Monitored portfolio performance and provided clients with periodic updates on loan progress
- Analyzed loan applications and credit reports to determine loan eligibility and risk level
UPSLouisville, KY
Financial Analyst
05.2022 - 03.2023
Job overview
- Collected data and developed detailed spreadsheets to identify trends and create revenue, profitability, and expense forecasts
- Reviewed financial reports and streamlined operations to increase productivity and company profits
- Provided strategic planning advice and financial oversight for corporate stakeholders
- Collected data from other divisions to support quarterly forecasts
UPSLouisville, KY
Revenue Recovery Supervisor
10.2020 - 05.2022
Job overview
- Analyzed business processes to identify cost savings and operational efficiencies
- Established internal audit procedures to validate and improve accuracy of financial reporting
- Maintained professional, organized, and safe environment for employees
- Cross-trained existing employees to maximize team performance
- Trained new team members on safety requirements and procedures
- Managed schedules, approved time off requests
- Utilized problem-solving skills to improve team efficiency
Pizza Ranch BuffetWaite Park, MN
Team Leader
03.2017 - 06.2019
Job overview
- Used POS system to total customer purchases and receive payment
- Opened and closed register
- Built loyal clientele through appreciation and friendliness
- Changed and sanitized surfaces between tasks to avoid cross-contamination
- Maintained well-stocked stations with supplies for maximum productivity
- Responded promptly to customer requests
Education
Indiana University
Bachelor of Science from Finance
08.2020 - 05.2023
Skills
Employee Evaluation
Performance improvement
Production monitoring
Workplace safety
Teamwork and Collaboration
Financial and operational reporting
Strategic financial planning
Forecasting trends
Problem Solver
Auditor
Timeline
Mortgage Loan Officer
Supreme Lending
02.2023 - Current
Financial Analyst
UPS
05.2022 - 03.2023
Revenue Recovery Supervisor
UPS
10.2020 - 05.2022
Indiana University
Bachelor of Science from Finance
08.2020 - 05.2023
Team Leader
Pizza Ranch Buffet
03.2017 - 06.2019