Charles Moseley
Cinema Manager
Wallingford,PA
Summary
Accomplished theater manager with over 20 years of experience optimizing cinema operations. Proven track record in increasing location revenue and market share. Dedicated to delivering exceptional customer service and experience. Strategic marketing thinker and problem solver, consistently driving results and exceeding expectations in the entertainment industry.
Overview
26
26
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
GENERAL MANAGER
Water Tower Cinema
Montgomeryville, PA
07.2021 - Current
- Celebrated and recognized for providing customers with unique experience
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Increased personal aptitude in computer and technical knowledge through adversity
- Created a positive brand reputation driven by strong team culture
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented maintenance projects to Improve safety, operations and cut cost
- Reduced operational risks while organizing data to forecast performance trends.
CUSTOMER SERVICE ADVISOR
CARMAX
King Of Prussia, Pennsylvania
01.2020 - 06.2021
- Listen, decipher and document multiple customer concerns.
- Wright detailed auto repair orders for technicians to diagnose.
- Explain repairs, recommendations and service performed to customers understanding
- Prioritize and delegate department workload to achieve daily, weekly and monthly target goals.
DEPUTY GENERAL MANAGER
REGAL ENTERTAINMENT GROUP
Wilmington, DE
01.2003 - 12.2020
- Responsible for correct execution of food and safety measures.
- Scheduled and overlooked vendor maintenance at facility.
- Processed the hiring, training and development plan of employees
- Final decision maker in General Managers absence or unavailability.
- Reported and filed employee, customer and business Interruptions
- Handled all marketing programs and promotions
- Managed inventory shortages and Spoilage levels
SENIOR TEAM LEADER - LOGISTICS
Target
Plymouth Meeting, PA
01.2001 - 01.2003
- Supervised overnight merchandising functions for a $30 Million retail store
- Made employee time schedule for 35 team member crew
- Chosen and served as department team trainer
- Received Company brand leadership training
- Maintained nightly, weekly and monthly metric goals with accuracy
- Tasked with monitoring and enforcing loss prevention
- Enforced safety first culture and techniques
ASSISTANT MANAGER
CVS Pharmacy
Drexel Hill, PA
01.1999 - 01.2001
- Cash handling, reconciliation and management
- Scheduled training and performance evaluations
- Reviewed and analyzed financial and operational reports to project sales and profit
- Provided customer complaint resolution related to sales and service
Education
Bachelor of Science - Labor and Industrial Relations
Penn State University
University Park, United States 08.1994 - 05.1998
Skills
Effective organizational skills
Proficient time management
Clear communication
Relationship building
Flexible problem-solving
Risk management
Team leadership
Strategic issue analysis
Operations oversight
Branding
Certification
ServSafe
Interest
Geography, Audio Visual, History, Movies ,BBQ
Timeline
GENERAL MANAGER
Water Tower Cinema
07.2021 - Current
CUSTOMER SERVICE ADVISOR
CARMAX
01.2020 - 06.2021
DEPUTY GENERAL MANAGER
REGAL ENTERTAINMENT GROUP
01.2003 - 12.2020
SENIOR TEAM LEADER - LOGISTICS
Target
01.2001 - 01.2003
ASSISTANT MANAGER
CVS Pharmacy
01.1999 - 01.2001
Bachelor of Science - Labor and Industrial Relations
Penn State University
08.1994 - 05.1998