Charles Mosier
Monroe,NC
Summary
Self-motivated Operations Manager successful in collaborating with consultants, area leaders and employees to streamline and strengthen processes and control costs. Highly organized and detailed collaborator with solid record of accomplishment in meeting and exceeding business targets. In-depth knowledge of operational and budget management techniques.
Overview
19
19
years of professional experience
Work History
Operations Manager
Rentokil / Bugout
Aberdeen, NC
09.2023 - Current
- Supervised day-to-day workflow of employees in the crawl space and termite department in order to maximize productivity and maintain quality standards.
- Ensured smooth staffing operations by managing recruitment processes, conducting selection procedures, facilitating onboarding activities, and implementing disciplinary actions when necessary.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Ensured compliance with safety protocols to promote a safe working atmosphere.
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Performed cost analysis for various projects to determine budget requirements.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Addressed customer concerns with suitable solutions.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Delivered positive customer experiences by implementing effective quality assurance practices.
Operations Manager
Pestmaster Pest Control
Pineville, NC
04.2022 - 09.2023
- Lead and manage a team of pest control technicians and support staff, providing guidance, training, and mentorship to ensure optimal performance and customer satisfaction.
Develop and implement effective pest management strategies, utilizing the latest industry techniques and technologies to meet and exceed client expectations.
Ensured compliance with safety regulations and implemented best practices to minimize risks in pest control operations.
Collaborate closely with the sales team to identify new business opportunities, provide technical expertise during client consultations, and develop customized pest management solutions.
Managed technicians' schedules and dispatching to optimize resource allocation and meet client service deadlines.
Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of pest control operations, implementing corrective actions as needed to achieve operational goals.
Manage vendor relationships, including suppliers of pest control products and equipment, negotiating favorable terms to optimize cost savings.
Develop and maintain a comprehensive record-keeping system, including service reports, inspection records, and client communications.
Conduct regular quality control inspections and audits to ensure adherence to company standards and industry regulations.
Prepare and present regular performance reports to senior management, outlining achievements, challenges, and recommendations for continuous improvement.Lead and manage a team of pest control technicians and support staff, providing guidance, training, and mentorship to ensure optimal performance and customer satisfaction. Develop and implement effective pest management strategies, utilizing the latest industry techniques and technologies to meet and exceed client expectations. Maintain a strong focus on safety, ensuring compliance with all relevant regulations and implementing best practices to minimize risks associated with pest control operations. Collaborate closely with the sales team to identify new business opportunities, provide technical expertise during client consultations, and develop customized pest management solutions. Oversee scheduling and dispatching of technicians, ensuring efficient allocation of resources and timely service delivery to clients. Monitor and analyze key performance indicators (KPIs) to assess the effectiveness of pest control operations, implementing corrective actions as needed to achieve operational goals. Manage vendor relationships, including suppliers of pest control products and equipment, negotiating favorable terms to optimize cost savings. Develop and maintain a comprehensive record-keeping system, including service reports, inspection records, and client communications. Conduct regular quality control inspections and audits to ensure adherence to company standards and industry regulations. Prepare and present regular performance reports to senior management, outlining achievements, challenges, and recommendations for continuous improvement. - Skills: Operations Management · Operations Administration · Financial Analysis · Business Analysis · Account Management
Account Manager & Inspector
Life Pest Control
West Palm Beach, FL
04.2019 - 04.2022
- Executed pest control treatments according to company protocols, including the safe and effective application of pesticides, baits, and traps.
Conducted thorough inspections of residential and commercial properties to identify pest infestations, entry points, and conducive conditions.
Educated clients on pest prevention measures and recommended appropriate sanitation and structural adjustments to deter pest activity.
Utilized state-of-the-art equipment and technology to detect, treat, and monitor pest populations.
Maintained accurate service records and reports, ensuring clear communication with clients and company management.
Collaborated with team members and supervisors to troubleshoot challenging pest control scenarios and share insights on effective treatment strategies.
Sales Specialist & Inspector
Orkin Pest Control
West Palm Beach, FL
03.2016 - 04.2019
- Conducted thorough pest inspections for residential and commercial properties, identifying pest infestations, vulnerabilities, and recommending appropriate treatment plans.
Prepared detailed inspection reports outlining findings, recommended treatments, and cost estimates, ensuring clear communication with clients.
Collaborated with the operations team to schedule and oversee the implementation of pest control treatments, ensuring compliance with industry regulations and safety standards.
Provided education on pest prevention measures to clients, giving valuable advice for future infestations reduction and maintenance of pest-free environments.
Developed strong interpersonal skills to address client concerns, answer questions, and provide exceptional customer service.
Sales Specialist and Inspector
Rentokil / Terminix
Chesapeake And West Palm Beach , VA
08.2005 - 03.2016
- Engaged in proactive outreach to potential customers through cold calls, emails, and in-person visits to introduce them to Terminix's comprehensive pest control solutions.
Conducted comprehensive needs assessments, enabling the customization of presentations to specifically address pest-related concerns and effectively communicated the ability of Terminix services in resolving these issues.
Demonstrated in-depth knowledge of Terminix's diverse pest control services, products, and cutting-edge technologies to provide accurate and informed information to customers.
Prepared personalized proposals and quotations, outlining pricing, contract terms, and any available special offers to effectively communicate the value proposition.
Built strong customer relationships by delivering exceptional customer service, promptly addressing inquiries, and maintaining consistent follow-up on leads.
Consistently met and exceeded assigned sales targets and quotas, employing effective sales techniques and strategies to achieve top-tier sales performance.
Stayed well-informed about the local market dynamics, competitors, and customer preferences to adapt sales strategies for optimal results.
Collaborated cross-functionally with customer service and operations teams, ensuring a seamless transition from the initial sale to service delivery.
Maintained meticulous records of customer interactions, sales activities, and leads in the company's CRM system.
Education
High School Diploma -
Great Bridge High School
Chesapeake, VA09-1995
Skills
- Performance reporting
- Inventory Management
- Health and safety compliance
- Process Improvement
- Customer Service
- Performance monitoring
- Financial Management
- Incidents management
- Production
- P&L Management
- Organizational Management
- Workflow Optimization
- Customer Retention
- Cost Reduction
- Staff retention
- Continuous improvements
- Decision-Making
- Budgeting and cost control
- Team Leadership
Timeline
Operations Manager
Rentokil / Bugout
09.2023 - Current
Operations Manager
Pestmaster Pest Control
04.2022 - 09.2023
Account Manager & Inspector
Life Pest Control
04.2019 - 04.2022
Sales Specialist & Inspector
Orkin Pest Control
03.2016 - 04.2019
Sales Specialist and Inspector
Rentokil / Terminix
08.2005 - 03.2016
High School Diploma -
Great Bridge High School
Similar Profiles
FRANK REIDFRANK REID
Branch Manager at Rentokil NA DBA BugoutBranch Manager at Rentokil NA DBA Bugout
Terry LyonTerry Lyon
PCC at Bugout ServicePCC at Bugout Service
Chris GutridgeChris Gutridge
Commercial Pest Control Technician at BugoutCommercial Pest Control Technician at Bugout