Charles Moutry
Milwaukee,USA
Summary
Dynamic and resilient leader with over 12 years of experience in education, program coordination, and customer-focused roles, complemented by a proven track record in retention and telecommunications sales at Charter Communications and AT&T. Renowned for cultivating strong customer relationships while maintaining a positive and professional demeanor, with a talent for motivating teams to consistently exceed performance goals. Expertise in managing dynamic schedules, coaching teams, and leveraging data-driven insights to inform decision-making. Committed to developing high-performing teams through exemplary leadership and strategic thinking, transforming challenges into opportunities while ensuring educational content meets rigorous standards and engages diverse learning styles.
Overview
15
15
years of professional experience
Work History
3rd Shift Freight
Home Depot
Milwaukee, WI
04.2026 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Substitute Teacher
Milwaukee Public Schools
Milwaukee
02.2025 - Current
- Developed an inclusive curriculum to enhance creativity and community involvement.
- Implemented interactive activities that motivated students and fostered resilience.
- Designed special education programs ensuring compliance with state standards.
- Utilized technology to improve teaching effectiveness and student performance.
- Maintained relationships with students, parents, and colleagues to support a positive learning environment.
- Developed engaging lesson plans aligned with state standards to enhance student learning outcomes.
- Implemented diverse instructional strategies to accommodate varying learning styles in the classroom.
Substitute Teacher
Parallel Employment Group
07.2024 - 02.2025
- Instructed diverse groups in public health, math, and criminal justice.
- Created supportive environments to enhance student engagement and academic growth.
- Developed curricula in collaboration with educators to align with learning objectives.
- Employ data-driven strategies to assess progress and adapt instructional methods.
- Fostered relationships through culturally relevant teaching techniques.
Tax Preparer
Jackson Hewitt
Milwaukee
11.2023 - 04.2024
- Managed sensitive client information with professionalism and confidentiality.
- Communicated complex tax concepts with empathy to clients.
- Reviewed and analyzed intricate tax documents, ensuring accurate tax return preparation.
- Trained junior staff on tax preparation processes and compliance standards.
- Collaborated with team members to enhance service delivery and customer satisfaction.
Program Coordinator
Social Development
Milwaukee
09.2022 - 09.2023
- Managed community education programs for adults aged 18-52, focusing on outreach, recruitment, and workshop facilitation.
- Oversaw instructors and tracked program success through data analysis and reporting.
- Established a program evaluation system to assess effectiveness and pinpoint improvement areas, leading to enhanced engagement in events and workshops.
- Streamlined office documentation processes, significantly improving data accuracy.
Retention Specialist
Charter Communications
08.2021 - 08.2022
- Developed tailored customer engagement strategies to enhance satisfaction and retention.
- Thrived in fast-paced, high-pressure situations demonstrating professionalism.
- Supported and connected with diverse individuals utilizing strong interpersonal communication skills.
- Analyzed customer feedback data to inform retention strategies and improve service delivery.
- Collaborated with cross-functional teams to drive initiatives aligned with company goals.
Special Education Paraprofessional
Milwaukee
Milwaukee
12.2019 - 08.2021
- Developed tailored support strategies for students with special needs, emphasizing individualized education plans (IEPs) and differentiated instruction.
- Collaborated on curriculum development focused on social justice and urban studies to support diverse learners.
- Facilitated communication among educators, students, and families to enhance student outcomes.
- Managed classroom activities to promote engagement and learning, ensuring a positive environment.
- Conducted assessments to monitor progress, adapting strategies to meet evolving student needs.
Table Games Dealer
Potawatomi Casino
09.2017 - 05.2019
- Cultivated strong client relationships, enhancing customer satisfaction and loyalty.
- Delivered results consistently in fast-paced, high-pressure environments.
- Ensured regulatory compliance by accurately tracking and reporting transactions.
- Fostered teamwork and maintained professionalism, contributing to a positive workplace culture.
- Implemented strategic initiatives to drive customer engagement and sales growth.
Small Business Solutions Consultant
AT&T
11.2011 - 08.2017
- Delivered customized business solutions to small business owners, enhancing communication and relationship building.
- Collaborated with cross-functional teams to design and implement innovative strategies for business challenges.
- Conducted thorough analysis of business processes, identifying inefficiencies and recommending actionable improvements.
- Established automated backup and disaster recovery protocols, ensuring business continuity during system disruptions.
- Enhanced team performance through effective coaching and data-driven decision-making.
Education
Bachelor of Arts in Education (CEED) -
University of Wisconsin-Milwaukee
Milwaukee01-2023
MBA - undefined
University of Wisconsin-Milwaukee
Milwaukee05-2025
Master of Marketing Certificate - undefined
University of Wisconsin-Milwaukee
Milwaukee05-2025
Skills
- Team Working
- Communication Skills
- Marketing
- Sales
- Customer Relationship Management
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Languages
English
Timeline
3rd Shift Freight
Home Depot
04.2026 - Current
Substitute Teacher
Milwaukee Public Schools
02.2025 - Current
Substitute Teacher
Parallel Employment Group
07.2024 - 02.2025
Tax Preparer
Jackson Hewitt
11.2023 - 04.2024
Program Coordinator
Social Development
09.2022 - 09.2023
Retention Specialist
Charter Communications
08.2021 - 08.2022
Special Education Paraprofessional
Milwaukee
12.2019 - 08.2021
Table Games Dealer
Potawatomi Casino
09.2017 - 05.2019
Small Business Solutions Consultant
AT&T
11.2011 - 08.2017
MBA - undefined
University of Wisconsin-Milwaukee
Master of Marketing Certificate - undefined
University of Wisconsin-Milwaukee
Bachelor of Arts in Education (CEED) -
University of Wisconsin-Milwaukee
Army Reserves
May 2000