Charles M. Robinson
Albany,Ga.
Summary
Professional with strong background in coordinating educational programs and fostering partnerships between schools and businesses. Demonstrates focus on team collaboration and achieving exceptional results, ensuring adaptability to changing needs. Possesses skills in program development, stakeholder engagement, and student mentorship, backed by proactive and reliable approach.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Work Base Learning Coordinator
Turner Job Corps
03.2019 - 05.2025
- Planning and coordinating activities for students on and off Center
- Organizing and supervising student participation in class
- Visits work sites to monitor trainee progress
- Serves as a substitute teacher to allow vocational instructors to visit work sites
- Serves as a liaison with the Career Development departments in monitoring the academic and vocational training and work site learning
- Work with the Center Director on running the Industry Councils and Community Relations Councils
- Developed and implemented work-based learning programs to enhance student employability skills.
- Collaborated with local employers to create internship opportunities for students.
- Conducted assessments of student progress in workplace environments to ensure skill alignment.
- Facilitated workshops on resume writing and interview techniques for student readiness.
- Mentored staff on best practices for engaging students in experiential learning activities.
- Analyzed program outcomes to identify areas for continuous improvement and development.
- Established partnerships with community organizations to expand training resources and support services.
- Led strategic planning initiatives to align work-based learning goals with organizational objectives.
- Conducted train-the-trainer sessions and remediation training.
- Conducted regular site visits to monitor student progress at their respective workplaces, addressing any issues as needed.
- Developed an organized system for tracking student hours, performance evaluations, and other required documentation for successful completion of WBL programs.
- Provided guidance to students in setting career goals, creating personalized plans for achieving those objectives through WBL opportunities.
- Established a comprehensive assessment process for evaluating the effectiveness of various work-based learning activities on student growth.
- Implemented data-driven decision making processes by analyzing program outcomes to inform future improvements in the delivery of services.
- Organized professional development opportunities for educators to learn more about integrating work-based learning concepts into their teaching practices.
- Fostered a positive learning environment by addressing any conflicts or issues that arose between students and their workplace supervisors.
- Partnered with trainers to maintain consistency of process training.
- Facilitated regular meetings with business partners to discuss program goals, address concerns, and maintain positive relationships.
- Collaborated with teachers to integrate WBL experiences into classroom instruction, enhancing curriculum relevance for students.
- Administered class evaluations and coordinated compliance reporting.
- Evaluated individual student progress, providing feedback to enhance workplace performance and achieve learning objectives.
- Ensured compliance with state and federal guidelines for WBL programs through meticulous record-keeping and documentation.
- Developed and maintained a robust database of regional employers, ensuring access to up-to-date contact information for future partnership opportunities.
- Increased student participation in WBL opportunities through targeted marketing strategies and information sessions.
- Coordinated schedules between students, employers, and school administrators to ensure smooth implementation of WBL activities.
- Streamlined communication between stakeholders by creating a centralized hub for sharing important updates about ongoing WBL projects.
- Expanded the variety of available internships and job placements by actively seeking out new partnerships within the community.
- Assisted students in developing professional skills through resume writing workshops, interview coaching, and networking events.
- Promoted the benefits of work-based learning through community outreach efforts, increasing overall program visibility and support.
- Enhanced student work experiences by establishing strong relationships with local businesses and organizations.
- Assessed visibility on operations floor to maintain process knowledge and spot gaps in training process.
- Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
- Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
- Represented educational program at meetings and conferences to serve as subject matter liaison for array of services and activities assigned.
Commercial Sales Manager
AutoZone
06.2015 - 02.2019
- Assist the Store Manager in the supervision and scheduling of the store personnel
- Establish cash handling duties: including deposits and lane accountability
- Address and resolve customer concerns
- Assigning, coaching, directing and ensuring completion of assigned work.
- Training and developing personnel
- Conduct and review all opening and closing procedures
- Motivating the staff to provide WOW customer service.
- Maintain Commercial sales productivity and deliveries, store appearance and merchandising standards
- Developed training programs to enhance product knowledge and sales techniques among staff.
- Implemented inventory management systems to optimize stock levels and reduce costs.
- Mentored junior sales representatives, fostering a culture of continuous improvement and teamwork.
- Evaluated competitive landscape to inform pricing strategies and drive market share growth.
- Developed strong relationships with key clients, leading to long-term business growth and increased brand loyalty.
- Ensured client retention and increased repeat business by maintaining regular communication with existing customers to assess satisfaction levels and identify additional sales opportunities.
- Responded to customer feedback in professional and constructive way.
- Increased company profit Number% through upselling packages to corporate groups.
- Achieved sales targets consistently, demonstrating a strong commitment to company goals and objectives.
- Fostered a positive team environment, creating an atmosphere of mutual support and encouragement that contributed to improved overall performance.
- Mentored junior sales staff to maximize revenues and employee satisfaction, boosting profit levels in Location.
- Provided exceptional customer service throughout the entire sales process, ensuring client satisfaction from initial contact through post-sale follow-up efforts.
- Motivated team to meet and exceed sales goals.
- Managed a team of sales professionals, providing ongoing coaching and mentorship to drive individual performance and overall team success.
- Mentored new team members on company processes and best practices, bolstering their ability to contribute effectively within a short time frame.
- Planned, coordinated, and implemented commercial sales functions and processes.
- Conducted regular client meetings to ensure satisfaction with products or services, addressing any concerns proactively to maintain strong relationships.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
Production Control Dispatcher
Briggs & Stratton Corporation
05.2010 - 05.2015
- Facilitates timely flow of information and services
- Expedites assigned Purchase Orders
- Issue Supplier alerts as required
- Visit Suppliers to ensure proper use of Power Portal System
- Attend teleconferences and project meets as required
- Request cycle counts as needed
- Input information into SAP for purchase orders
- Review and approve invoices for payment
- Submit Revised drawings to Suppliers
- Investigate Inventory discrepancies
- Manage Inventory Budget
- Ensure materials arrive on time
- Maintain a contingency plan
- Managed communication between drivers and logistics teams to optimize route efficiency.
- Coordinated daily dispatch operations, ensuring timely delivery of products to customers.
- Implemented process improvements that enhanced accuracy in order tracking systems.
- Analyzed transportation data to identify trends and recommend process enhancements.
- Developed scheduling strategies that reduced wait times for deliveries and pickups.
- Oversaw compliance with safety regulations during transportation operations, minimizing risks.
- Led cross-functional meetings to align dispatch activities with production schedules and inventory levels.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Facilitated smooth transitions between shifts by properly documenting unresolved calls and ongoing incidents.
- Ensured compliance with local, state, and federal regulations related to emergency communications.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Analyzed customer feedback and provided solutions to improve customer service.
- Implemented regular system checks to maintain high operational standards, ensuring reliability of dispatch equipment.
- Managed high-stress situations to ensure caller calmness, using effective communication and problem-solving skills.
- Promoted culture of continuous improvement, leading to adoption of advanced dispatch technologies.
- Maintained accurate records of all dispatch calls, ensuring accountability and enabling thorough incident reviews.
- Adapted quickly to changing situations, ensuring uninterrupted dispatch operations during emergencies.
- Resolved conflicts between field units, ensuring smooth operation and team cohesion.
- Answered phone calls and responded to customer emails.
- Monitored vehicle locations to coordinate timely arrivals.
- Scheduled and organized delivery routes.
- Coordinated with drivers to facilitate efficient delivery routes and timely deliveries.
- Scheduled deliveries and pickups according to customer needs.
- Assisted in resolving customer complaints and grievances.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Monitored and tracked dispatch communication systems.
- Communicated with customers to provide delivery updates and resolution.
- Managed customer accounts and invoicing.
Receiving Clerk
Simcala
10.2006 - 04.2010
- Received in all incoming products and materials
- Maintain inventory control
- Inputs information in Material Management System for purchase order history
- File invoices for outsource maintenance and for all received products
- Stocked safety equipment in lockers for employees
- Ensure Suppliers are delivering product on a timely manner
- Review invoices for discrepancies and approve for payment
- Administer inventory audits
- Oversaw receiving operations, ensuring accurate inventory management and prompt processing of incoming shipments.
- Trained new staff on best practices for inventory control and safety regulations within the warehouse environment.
- Streamlined receiving workflows, enhancing efficiency and minimizing delays in product availability for distribution.
- Collaborated with suppliers to resolve discrepancies in shipments, fostering strong vendor relationships and improving communication.
- Utilized warehouse management systems to track inventory levels and manage stock replenishment effectively.
- Analyzed receiving processes regularly, identifying areas for improvement that enhanced overall operational effectiveness.
- Regularly reviewed invoices and double-checked orders.
- Reduced errors and discrepancies by meticulously verifying shipment contents against purchase orders and invoices.
- Ensured timely delivery of materials to appropriate departments, contributing to smooth operations throughout the company.
- Assisted in inventory control efforts by participating in routine cycle counts, ensuring accurate stock levels at all times.
- Properly labeled and stored goods in safe area to provide identification and avoid losses.
- Facilitated effective communication between warehouse staff through regular team meetings focused on addressing potential challenges or areas for improvement in the receiving process.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
Training Coordinator
SCA Tissue
06.1998 - 09.2006
- Facilitate the training of new employees
- Implement new training methods
- Interact with supervisors to help solve production problems
- Implemented new methods to better served the production goals
- Human Resource Representative involved in the hiring process
- Shipping and Receiving Coordinator to maintain warehouse shrinkage
- Stored all training files
- Administered monthly training sessions
- Attended monthly leadership training courses
- Issued new training policies to employees as required
- Assisted management in resolution for discipline for employees
- Developed and implemented training programs to enhance employee skills and knowledge.
- Coordinated scheduling and logistics for training sessions across multiple departments.
- Analyzed training effectiveness to refine curriculum and improve outcomes.
- Collaborated with subject matter experts to create engaging training materials.
- Facilitated onboarding processes for new hires, ensuring compliance with company standards.
- Mentored junior trainers, fostering a culture of continuous improvement and learning.
- Conducted needs assessments to identify skill gaps and drive targeted training initiatives.
- Streamlined training documentation processes, enhancing accessibility and usability for staff members.
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Collaborated with department managers to design customized training plans aligned with organizational goals.
- Coordinated logistics for training events, including scheduling facilities, securing necessary equipment, and managing participant registration.
- Provided ongoing coaching and mentoring support for employees seeking professional growth and development.
- Developed engaging instructional materials, including presentations, handouts, and interactive activities.
- Evaluated the effectiveness of training initiatives, making adjustments as needed to optimize results.
- Delivered high-quality classroom instruction using a variety of teaching methods tailored to individual learning styles.
- Promoted a culture of continuous learning within the organization by encouraging employee engagement in training opportunities.
- Facilitated communication between trainers and participants before and after sessions to ensure clear expectations and follow-up support were provided as needed.
- Enhanced employee performance by developing and implementing comprehensive training programs.
- Streamlined onboarding processes for new hires, resulting in reduced time to full productivity.
- Led cross-functional teams comprised of subject matter experts to create collaborative solutions addressing complex organizational challenges through targeted skills development efforts.
- Partnered with external vendors to source specialized training content or services when required by organizational needs or strategic priorities.
- Championed a performance-driven culture by aligning training initiatives with key performance indicators and individual development plans.
- Conducted thorough needs assessments to identify skill gaps and develop appropriate training solutions.
- Spearheaded internal certification programs that increased staff competencies in key areas such as project management or leadership skills.
- Developed comprehensive training programs for new software rollouts, leading to smoother transitions and reduced downtime.
- Improved knowledge retention by incorporating case studies and real-life scenarios into training sessions, making learning more relatable.
- Conducted regular training needs analyses across departments, ensuring that all training initiatives were aligned with business objectives.
- Trained and mentored Number new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Facilitated virtual, in-person and blended learning sessions.
- Developed lesson plans, instructional materials and written practice tests for Type and Type training courses.
Maintenance
Edison Village Apartments
01.1996 - 05.1998
- Maintain HVAC system, plumbing and structural components of complex
- Clean vacant units before they are leased out
- Responsible for upkeep of landscaping
- Repair all issues in apartment units
- Ensure the security of the complex for the tenants
- Review and approve vendor invoices for payment
- Assist management with inspection of units
- Remodeling and Painting units
- Reduced maintenance downtime by implementing preventative maintenance schedules for equipment.
- Promoted effective equipment maintenance by generating reports of problems, consulting with maintenance personnel and assisting with addressing concerns.
- Ensured timely completion of repairs by coordinating with maintenance teams during scheduled and unscheduled maintenance events.
- Reduced maintenance costs through implementation of preventive maintenance procedures and scheduling.
- Reduced downtime, implementing proactive maintenance strategies for crucial equipment.
- Maximized equipment lifespan through proactive preventative maintenance measures.
- Reduced maintenance issues by implementing preventive maintenance schedules for all equipment within the facility.
- Monitored and controlled maintenance inventory and supplies.
- Performed minor and routine maintenance or repairs.
- Conducted general maintenance procedures on schedule.
- Assisted with operation maintenance and repair of equipment.
- Set up and managed maintenance contracts with customers.
- Scheduled routine maintenance and repair of facility equipment.
- Reduced maintenance downtime by creating and implementing comprehensive preventive maintenance programs for all mechanical systems onsite.
- Reduced system downtime, conducting regular maintenance and updates.
- Set up and managed maintenance schedules.
- Maintained accurate records of all maintenance activities, contributing to transparent and accountable maintenance department.
- Monitored preventive maintenance program for company property.
- Enhanced communication between maintenance and operations teams by effectively briefing personnel on the status of support equipment and upcoming maintenance actions.
- Trained and instructed subordinates on maintenance procedures.
- Collaborated with maintenance team to develop preventative maintenance schedules, reducing frequency of unexpected breakdowns.
Para Professional (Teacher’s Aide)
Dougherty County School System
02.1992 - 05.1996
- Provide instructional, behavioral and other support to students in and outside of the classroom
- Rotated to support all the classes in specific grade levels
- Assisted in tracking attendance, filing and making copies
- Assisted in monitoring the curriculum and scoring of the students
Education
Bachelor of Arts - Early Childhood Education
The University of Arizona Global Campus
On Line Classes10.2020
Home Inspector
America’s Real Estate Academy, Inc.
Woodstock, Georgia07.2011
Physical Education
Albany State University
Albany, Georgia06.1992
High School Diploma - undefined
Albany High School
Albany, Georgia06.1989
Skills
Excellent Marketing Skills
Certification
Certified Home Inspector
Timeline
Work Base Learning Coordinator
Turner Job Corps
03.2019 - 05.2025
Commercial Sales Manager
AutoZone
06.2015 - 02.2019
Production Control Dispatcher
Briggs & Stratton Corporation
05.2010 - 05.2015
Receiving Clerk
Simcala
10.2006 - 04.2010
Training Coordinator
SCA Tissue
06.1998 - 09.2006
Maintenance
Edison Village Apartments
01.1996 - 05.1998
Para Professional (Teacher’s Aide)
Dougherty County School System
02.1992 - 05.1996
Home Inspector
America’s Real Estate Academy, Inc.
Physical Education
Albany State University
High School Diploma - undefined
Albany High School
Bachelor of Arts - Early Childhood Education
The University of Arizona Global Campus