Charles M. Smith

• Company Overview: Frontier Performance Lubricants provides a complete line of custom lubricants, cleaners and degreasers and advanced additive technology used in the agriculture, construction and biotech industries
• Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
• Responsible for all account interaction including relationship development, customer service, deliveries and accounting resolution
• Integrate account activity and liaisons daily in SalesNow
• Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
• Conducted regular account reviews to identify areas for improvement and ensure continued success.
• Collaborated with sales team to identify potential upsell opportunities and expand client base.
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Established clear communication channels between clients and internal teams, ensuring seamless project execution.
• Demonstrate new and existing products for established and potential accounts
• Review and report monthly, quarterly and fiscal strategies and statistics to the management team
• Manage 80% of accounts within the agriculture industry and the remaining 20% in manufacturing, processing and industrial trades
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Increased client satisfaction by building strong relationships, addressing concerns and needs promptly and communication

Company Overview: KHCN was created for the County of Kern Point of Service (POS) employee medical plan

• Assisted with credential, contract and created KHCN with support staff
• Local liaison for 1,000+ physicians, hospitals, specialists and ancillary providers in Kern County
• Maintained established medical providers in Kern County within KHCN
• Managed provider relations, client support, on boarding new network providers, exit of retired providers, claim and reimbursement support, problem resolution and site visits
• Conducted periodic provider surveys focused on direction of POS plan
• Facilitated monthly meetings at County of Kern with CAO’s benefit team
• Addressed client concerns and issues with attention to immediate resolution