Summary
Overview
Work History
Education
Skills
Timeline
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Charles Myers

Summary

Quality-assurance strategist with 11 years elevating FinTech & e-commerce standards. Built ISO-compliant programs that cut defects 35%, launched exec dashboards turning KPIs into board-level action, and coached cross-functional teams into high-performance engines. Expert in risk governance, VoC-driven improvement, and capacity planning.

Overview

11
11
years of professional experience

Work History

Quality Assurance - Team Lead

DoorDash Corporate
12.2020 - Current
  • Managed, coached, and mentored an 18-person team, conducting regular 1:1 meetings to discuss performance metrics, set goals, and foster professional development.
  • Delivered solution-based trend analyses and presented actionable insights to senior leadership and stakeholders.
  • Coordinated onboarding, training, and resource management for new hires, ensuring optimal staffing levels and team efficiency.
  • Handled escalations, collaborated cross-functionally with multiple departments, and advocated effectively for client experience improvements.

Compliance Analyst - Registration

Carvana
11.2019 - 03.2020
  • Ensured compliance with multi-state regulatory requirements, identifying and resolving compliance issues proactively.
  • Conducted detailed trend analyses to streamline operations and improve efficiency.
  • Collaborated with cross-functional teams for the successful implementation of new compliance initiatives.
  • Monitored adherence to industry regulations, ensuring timely reporting of any discrepancies or violations.

Compliance Analyst - Prior Authorization

Cigna Global
11.2018 - 10.2019
  • Managed complex prior authorization processes, trained new team members, and enhanced procedural compliance through meticulous documentation.
  • Provided effective communication with healthcare providers to resolve authorization discrepancies.
  • Served as a subject matter expert on compliance matters, providing guidance and support to colleagues across various departments.
  • Prepared documentation and records for upcoming audits and inspections.

Quality Assurance Analyst

Discover Financial Services
11.2014 - 08.2018
  • Led and trained a team focused on regulatory compliance and quality control, consistently meeting organizational KPIs.
  • Analyzed quality control metrics, identified root causes of performance issues, and implemented corrective actions.
  • Conducted regular team meetings, provided targeted performance feedback, and facilitated professional development initiatives.
  • Collaborated cross-functionally to optimize processes and enhance customer satisfaction.

Education

MASTERS IN BUSINESS ADMINISTRATION -

Western Governors University
05-2025

BACHELORS IN BUSINESS ADMINISTRATION -

Western Governors University
12.2024

Skills

  • High-Performance Quality Leadership
  • Quality Metrics & Executive Dashboard Reporting
  • Cross-Functional Collaboration
  • VoC Quality Advocacy
  • Effective Stakeholder Reporting
  • Process & Operational Improvement
  • Regulatory Compliance
  • Operational Excellence & Capacity Planning

Timeline

Quality Assurance - Team Lead

DoorDash Corporate
12.2020 - Current

Compliance Analyst - Registration

Carvana
11.2019 - 03.2020

Compliance Analyst - Prior Authorization

Cigna Global
11.2018 - 10.2019

Quality Assurance Analyst

Discover Financial Services
11.2014 - 08.2018

MASTERS IN BUSINESS ADMINISTRATION -

Western Governors University

BACHELORS IN BUSINESS ADMINISTRATION -

Western Governors University

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Charles Myers