Summary
Overview
Work History
Education
Skills
Timeline
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Charles Neal

St Louis,MO

Summary

Proven leader and skilled communicator, adept in team leadership and complex problem-solving. At Kelly's Westport Inn, enhanced customer satisfaction and increased profits through effective budget control and innovative marketing strategies. Expert in staff training and development, ensuring high-quality service delivery. Rewired/programmed the building's sound system, was the in-house I.T. guy, and certified to operate a forklift and zamboni, showcasing a diverse skill set. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

11
11
years of professional experience

Work History

Yard Worker

Menards
08.2024 - Current
  • Operated heavy machinery, such as forklifts and loaders, to transport lumber safely and efficiently.
  • Assisted customers with loading lumber and other various building materials.
  • Maintained appearance of yard and racks by disposing of trash and debris and keeping stock organized.
  • Loaded lumber and building materials into storage facilities.
  • Enhanced lumber yard efficiency by organizing and maintaining inventory.

Manager/Bartender

Kelly's Westport Inn
01.2017 - 06.2024
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees and suppliers to keep everyone on same page and working toward established business goals.
  • Improved safety procedures to create safe working conditions for workers.
  • Improved marketing to attract new customers and promote business.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.

Bartender

Finnegan's Wake
01.2014 - 12.2016
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Education

No Degree - Athletic Training / Physical Therapy

Missouri State University

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Staff Training and Development
  • Sales Techniques
  • Budget Control
  • Customer Service
  • Computer Skills
  • Decision-Making
  • Problem Resolution
  • Basic Handyman
  • Understanding of Technical Hardware
  • Zamboni Certified
  • Power tool proficiency
  • Forklift Certified

Timeline

Yard Worker

Menards
08.2024 - Current

Manager/Bartender

Kelly's Westport Inn
01.2017 - 06.2024

Bartender

Finnegan's Wake
01.2014 - 12.2016

No Degree - Athletic Training / Physical Therapy

Missouri State University

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Charles Neal