Charles Newham
Philadelphia,PA
Summary
Accomplished retail professional with over seven years at Kelly-Moore Paints, a longstanding corporate leader in the paint industry. Recognized for exceptional leadership, customer service, and sales strategy, driving a 15% increase in regional sales through strategic account management, and team development. Proficient in data analysis, inventory management, and operational optimization, fostering strong client relationships, and business growth.
Overview
7
7
years of professional experience
Work History
Retail Store Manager
Kelly Moore Paint Co.
West Sacramento, CA
01.2017 - 12.2023
- Managed and supervised store activities with over 7 years of retail paint industry experience.
- Managed day-to-day store operations, including sales, customer service, inventory management, and staff supervision.
- Implemented effective sales strategies to achieve revenue targets, and increase market share.
- Provided exceptional customer service to ensure customer satisfaction and loyalty.
- Recruited, trained, and supervised a team of sales associates to deliver high-quality service, and achieve sales goals.
- Implemented store policies and procedures to ensure compliance with company standards and regulations.
- Analyzed sales data and market trends to identify opportunities for growth and improvement.
- Recognized as 'Manager of the Year' for outstanding performance and leadership.
Account Associate
Kelly Moore Paints Co.
West Sacramento, CA
01.2017 - 12.2023
- Represented the Kelly-Moore Paints Co. brand as an Account Associate, providing comprehensive support across various channels of inquiry and information.
- Sold Kelly-Moore Paints Co. products, programs, promotions, and services to meet regional sales goals.
- Provided support to the local field sales team by calling on small accounts and assisting with strategic account tasks.
- Built trusted business relationships internally and externally to foster collaboration and support.
- Monitored compliance with brand standards to maintain company's reputation.
- Supported Sales Coordinator in organizing events and activities.
- Verified customer orders and merchandise quality before final sale.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Developed and maintained relationships with clients to ensure their satisfaction with services provided.
Education
High School Diploma -
Escambia High School
Pensacola, FL01-1997
Skills
- Management
- Communication and interpersonal skills
- Customer service
- Inventory management
- Data Analysis
- Organizational skills
- Microsoft Office Suite
- Retail Management Software
- Team leadership
- Staff training
- Visual merchandising
- Retail operations
- Recruitment and hiring
- Staff management
References
References available upon request.
Timeline
Account Associate
Kelly Moore Paints Co.
01.2017 - 12.2023
Retail Store Manager
Kelly Moore Paint Co.
01.2017 - 12.2023
High School Diploma -
Escambia High School
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